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- Tasks: Support the sales team and enhance customer experience in the book supply chain.
- Company: Join Ingram UK, a leader in wholesale book distribution.
- Benefits: Enjoy competitive salary, generous holidays, and professional development opportunities.
- Why this job: Be a key player in a dynamic team driving innovation in the book industry.
- Qualifications: Experience in the book industry and strong data management skills required.
- Other info: Flexible work environment with opportunities for growth and collaboration.
The predicted salary is between 30000 - 40000 £ per year.
Join the fast growing Ingram UK Wholesale team as a key link within our Sales and Product functions. In this newly-created role, you'll support the team with both publishers and retailers; managing data accuracy, streamline workflows, and strengthen the customer experience across the UK and international book supply chain.
As the Wholesale Sales Support Specialist, you will support in the setup of new suppliers and retailers, troubleshoot challenges, and maintain accurate product and pricing data. You will help run and improve our core business processes such as returns, shipping programmes, and pricing promotions. Working closely with other internal teams across Ingram Content Group UK such as Customer Care, Logistics and Finance, you will play a key part in ensuring smooth operations and consistently high service levels to both our Retailer clients and Publisher partners.
This is an excellent opportunity for someone with strong attention to detail, a problem solving mindset, and a passion for the book industry to play a meaningful role in supporting systems, processes, and customer relationships within a dynamic and expanding business. The desirable candidate will be able to handle large datasets, identify issues early, understand customer expectations, and be confident communicating with both internal teams and external partners.
Provide day-to-day support to both the IWUK Product team and publisher suppliers and IWUK Sales team and retail customers. Coordinate IWUK operational processes including retailer and publisher returns; track performance and capture learnings to improve process consistency across business units and maintain best-practice documentation. Provide onboarding support for new retailers and publishers, liaising with Customer Care and Credit teams. Set up, monitor and analyse retailer pricing promotions to drive Product sales growth. Maintain data integrity across item and purchase order systems. Support in maintaining open cross-team communications particularly in problem-solving complex processes.
Additional Responsibilities- Support or lead on key projects and initiatives for the IWUK Sales and Product teams.
- Support IWUK Product team in meeting fill rate, inventory turn, and returns targets.
- Collaborate with Marketing to equip Sales and Product teams with required materials.
- Liaise with Operations, Shipping, and Finance to support IWUK processes including bespoke shipping rate quotes, maintenance of shipping programmes and communication to external partners.
- Knowledge of personal computing skills, including proficiency with MS office (Excel, Word, Outlook, Teams and PowerPoint).
- Knowledge of ONIX or similar large data-source.
- Knowledge of an additional European language would be a plus.
- Knowledge and understanding of the UK book industry supply chain.
- Adherence to deadlines and meeting key deliverables; strong analytical and problem solving skills.
- Ability to build and maintain effective working relationships.
- Ability to apply critical thinking when working through complex issues.
- Clear and confident communicator able to work under pressure.
- Ability to work methodically, maintain accuracy in repetitive tasks.
- Ability to manage numerous duties on a continuous basis, and prioritize workload accordingly.
- Oral and written communication / influencing / negotiation skills.
- Ability to be flexible/multi-task based on workflow demands.
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time.
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations.
- Ability to maintain consistent, punctual and regular attendance.
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person.
- Ability to speak, write and read the English language.
- Ability to engage in active listening with coworkers, management and clients/customers.
- Attention to detail.
- Knowledge of organisation, operating procedures and policies of the company.
- Ability to apply new knowledge, technology and procedure to job responsibilities.
- Ability to meet and maintain performance objectives (standards).
- Ability to maintain full time work schedule during normal company operating hours.
- Minimum 2 years experience in the book industry, or relevant sales / retail experience.
- 2+ years of proficiency in Word, Outlook, and strong Excel skills (formulas, data manipulation).
- Ability to travel to Milton Keynes, Book Fairs or Customer/Supplier trips if required.
Ingram Content Group UK Ltd, is a leader in providing a comprehensive suite of print on demand, distribution and wholesale services for publishers and retailers. The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you!
- Competitive salary.
- Generous holiday plus Bank Holidays.
- Company Sick Pay Scheme.
- Continuous Professional Development and Training Opportunities.
- Free Hot drinks.
- Service Awards.
Sales Support Specialist (Wholesale) employer: Ingram Content Group
Contact Detail:
Ingram Content Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist (Wholesale)
✨Tip Number 1
Network like a pro! Reach out to people in the book industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ingram UK and understanding their operations. Familiarise yourself with their products and services, and think about how your skills can help streamline workflows and improve customer experiences.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your ability to handle complex processes and maintain data accuracy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our dynamic team at Ingram UK.
We think you need these skills to ace Sales Support Specialist (Wholesale)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Sales Support Specialist role. Highlight your experience in the book industry and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Attention to Detail: Since this role requires a keen eye for detail, be sure to showcase examples of how you've maintained data accuracy or improved processes in your previous roles. We love candidates who can spot issues before they become problems!
Communicate Clearly: In your written application, demonstrate your communication skills. Use clear and concise language, and make sure to express your enthusiasm for the book industry. Remember, we’re looking for someone who can effectively liaise with both internal teams and external partners.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our dynamic team!
How to prepare for a job interview at Ingram Content Group
✨Know Your Data
As a Sales Support Specialist, you'll be handling large datasets. Brush up on your Excel skills and be ready to discuss how you've managed data accuracy in previous roles. Bring examples of how you've identified issues early and improved processes.
✨Understand the Book Supply Chain
Familiarise yourself with the UK book industry supply chain. Be prepared to talk about your experience in this area and how it relates to the role. Showing your passion for the book industry will definitely set you apart!
✨Communicate Clearly
This role requires strong communication skills. Practice articulating your thoughts clearly and confidently. Think of scenarios where you've successfully collaborated with internal teams or external partners to solve problems.
✨Show Your Problem-Solving Mindset
Prepare to discuss specific challenges you've faced in previous jobs and how you tackled them. Highlight your analytical skills and ability to think critically under pressure, as these are key to succeeding in this position.