At a Glance
- Tasks: Provide top-notch support to publishers and authors via phone, email, and chat.
- Company: Ingram Content Group, a leader in the publishing industry.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Collaborative environment with a focus on teamwork and innovation.
- Why this job: Join a dynamic team and make a difference in the publishing world.
- Qualifications: Experience in customer support and strong communication skills.
The predicted salary is between 24750 - 30250 £ per year.
Ingram Content Group, based in Milton Keynes, is seeking an experienced Customer Support Specialist to assist publishers and authors with IngramSpark/Lightning Source services. You will be the main contact for customers, handling inquiries by phone, email and chat and coordinating with sales, premedia and operations to resolve issues effectively.
Responsibilities include:
- Upselling opportunities
- Maintaining knowledge of all services
- Liaising with internal teams across regions to meet customer needs
Client Services Coordinator – White‑Glove Support in Milton Keynes employer: Ingram Content Group
Lightning Source UK Ltd offers a dynamic work environment in Milton Keynes, where employees are valued and supported in their roles. With a strong focus on safety and teamwork, the company provides excellent benefits including a competitive pension scheme and life assurance, alongside opportunities for personal and professional growth within the Ingram Content Group. Join us to be part of a collaborative culture that prioritises employee well-being and development.
