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- Tasks: Support channel customers with queries and assist in sales processes.
- Company: Join Ingram, a leader in innovative publishing solutions.
- Benefits: Competitive salary, training opportunities, and free onsite parking.
- Why this job: Be part of a dynamic team transforming the publishing industry.
- Qualifications: GCSE level education and experience in publishing or book industry.
- Other info: Enjoy a collaborative environment with opportunities for growth.
The predicted salary is between 30000 - 40000 £ per year.
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.
If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!
Join the fast growing Ingram UK Wholesale team as a primary point of contact for our channel customers providing support for their queries and assistance to enable sales.
Responsibilities- Day to day liaison with channel partners on orders, stock, returns and damages and responsible for initiating appropriate actions arising from these.
- Liaise with key channel partners and Ingram concerning data and availability feeds. Determine and correct errors on the data feed to channels.
- Act as primary respondent to Distribution Issues queries; respond to queries from customers and LS UK, US and AUS, concerning title availability on UK managed channel web sites.
- Oversight of client metadata, sales reporting, stock and general business queries.
- Proactively liaise with Sales Departments and Systems Development to escalate high priority incidents and high business impacts.
- Provide data to INGRAM Management and Channel Customers and participate in projects.
- Proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram.
- Act as an advocate within Ingram for the service needs and expectations of clients and customers.
- Participate in Quality Control feedback to other departments in the Company.
- Other duties as assigned.
- Occasional, essential travel visiting key channels to establish and maintain relationships and knowledge of data feeds and sales activity where appropriate.
- Ability to relate to clients on a human level.
- Ability to deal with difficult clients, and help turn issues into opportunities.
- Ability to communicate transparently and directly, with both colleagues and clients.
- Punctual and professional in all circumstances.
- Knowledge of Microsoft Outlook, PowerPoint, Word and Excel.
- Ability to learn new systems quickly.
- Ability to work methodically, maintain accuracy in repetitive tasks.
- Excellent organisational skills.
- Ability to multi-task multiple ongoing issues to point of resolution.
- Highly motivated and proactive self-starter.
- Collaborative work style and creative problem-solving mindset.
- Strong attention to detail.
- Excellent writing and communication skills.
- Knowledge of organization, operating procedures and policies of the company.
- Ability to be flexible/multi-task based on workflow demands.
- Ability to speak, write and read the English language.
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time.
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations.
- Ability to maintain consistent, punctual and regular attendance.
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person.
- Ability to engage in active listening with coworkers, management and clients/customers.
- Ability to apply new knowledge, technology and procedure to job responsibilities.
- Ability to meet and maintain performance objectives (standards).
- Ability to maintain full time work schedule during normal company operating hours.
- Education and Experience: GSCE Level, 1 year of publishing or book industry experience.
- Ability to sit at workstation for extended periods of time.
- Ability to work effectively using a personal computer for long periods of time.
- Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment.
- Competitive salary.
- Training Opportunities.
- Free onsite parking.
- Service Awards.
Client Services Coordinator (UK Wholesale) in Milton Keynes employer: Ingram Content Group
Contact Detail:
Ingram Content Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator (UK Wholesale) in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the publishing industry, especially those connected to Ingram. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Ingram's services and think about how your skills can help them connect clients with content. Show them you're not just another candidate; you're the one they need!
✨Tip Number 3
Practice your communication skills. As a Client Services Coordinator, you'll be the go-to person for clients. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Ingram team. Let's get you that job!
We think you need these skills to ace Client Services Coordinator (UK Wholesale) in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Coordinator role. Highlight your experience in client relations and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves liaising with clients and partners, it's crucial to demonstrate your excellent writing and communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Problem-Solving Abilities: We love proactive self-starters! Share examples of how you've tackled challenges in previous roles. This will show us that you can handle the fast-paced environment and turn issues into opportunities.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ingram Content Group
✨Know Your Stuff
Before the interview, make sure you understand Ingram's services and how they relate to the publishing industry. Familiarise yourself with their approach to client services and think about how your skills can contribute to their goals.
✨Showcase Your Communication Skills
As a Client Services Coordinator, communication is key. Prepare examples of how you've effectively dealt with clients in the past, especially in challenging situations. Be ready to demonstrate your ability to listen actively and respond thoughtfully.
✨Be Proactive
During the interview, express your proactive mindset. Share instances where you've taken the initiative to solve problems or improve processes. This will show that you're not just reactive but also forward-thinking, which is crucial in a fast-paced environment.
✨Ask Insightful Questions
Prepare some thoughtful questions about the role and the company. This shows your genuine interest in the position and helps you gauge if it's the right fit for you. Ask about their current challenges in client services or how they measure success in this role.