At a Glance
- Tasks: Provide top-notch customer service and assist with orders and inquiries in a dynamic team.
- Company: Join Ingram Content Group, a leader in innovative publishing solutions.
- Benefits: Enjoy life assurance, pension scheme, sick pay, and free onsite parking.
- Other info: Opportunities for continuous professional development and training await you!
- Why this job: Be part of a fast-paced environment that connects readers with the content they love.
- Qualifications: GCSEs in English and Maths, plus a year of customer service experience.
The predicted salary is between 24000 - 36000 € per year.
Ingram Content Group (ICG) is hiring for a Temporary Client Services Coordinator to contribute to our Ingram IPS team based in Milton Keynes. In this role, you will work in a team to provide customer service and assistance with orders and inquiries.
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers, including book printing, digital book distribution, publishing sales, and marketing services. This part of Ingram's business helps publishers discover more ways to sell content in markets across the globe.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you.
Job Description
Fixed term contract for 6 months, 37.5 hours per week, Monday - Friday.
Key Responsibilities:
- To respond appropriately and swiftly to orders, admin requests, enquiries, return requests, problems, and special requests from clients and customers, escalating these to team leaders and managers where appropriate.
- To ensure all telephone orders for both trade and individual customers are processed accurately within the in-house database as per the Customer's requirements.
- To make judgements upon delivery methods and select the correct option according to the customers' requirements.
- To liaise with other departments within the Company regarding problematic orders/accounts.
- To proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram.
- To ensure service level agreements with clients are adhered to and where possible improved upon.
- To act as an advocate within Ingram for the service needs and expectations of clients and customers.
- To provide accurate information to customers on behalf of the Publisher client relating to title, stock, and returns procedures and policies.
- To communicate clearly and positively with other departments and colleagues within Ingram about customer and client needs and expectations.
- To take responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients and customers, including effective management and responses to email and telephone enquiries, ensuring all enquiries have been followed through to completion and the customer is kept informed and up-to-date until such time the enquiry has been resolved.
- To participate in Quality Control feedback to other departments in the Company.
- To provide order processing support as and when required.
Qualifications
Required Qualifications:
- Pass in English and Maths GCSE or Pass in Functional Skills English and Maths.
- 1 year of customer/client services experience.
Preferred Skills:
- Competent with Microsoft Suite: Excel, Access, Word, and Outlook.
- Experience with administrative and clerical procedures.
- Clarity and conciseness in phone and email communication.
Additional Information
Perks/Benefits:
- Life Assurance.
- Company Pension Scheme.
- Company Sick Pay Scheme.
- Continuous Professional Development and Training Opportunities.
- Free onsite parking.
- Free Hot drinks.
- Service Awards.
Client Services Coordinator in Milton Keynes employer: Ingram Content Group
Ingram Content Group (ICG) is an exceptional employer, offering a dynamic work environment in Milton Keynes where you can thrive as a Client Services Coordinator. With a strong focus on employee growth through continuous professional development and training opportunities, ICG fosters a collaborative culture that values your contributions while providing competitive benefits such as life assurance and a company pension scheme. Join us to be part of a passionate team dedicated to connecting readers with the content they love, all while enjoying perks like free onsite parking and hot drinks.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator in Milton Keynes
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ingram Content Group. Understand their services and how they connect publishers with readers. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of client interaction, make sure you can clearly articulate your thoughts. Try mock interviews with friends or family to get comfortable with answering questions about customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you successfully resolved customer issues. Be ready to share these stories during your interview to demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits for a Client Services Coordinator. Don’t miss out on this opportunity!
We think you need these skills to ace Client Services Coordinator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Client Services Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you align with Ingram's mission. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure your application reflects your clarity and conciseness. Whether it's in your CV or cover letter, we want to see that you can communicate effectively, just like you would with clients.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Ingram Content Group
✨Know the Company Inside Out
Before your interview, take some time to research Ingram Content Group. Understand their services, especially how they support publishers. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about client interaction, be ready to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your ability to communicate clearly and positively, as this is crucial for the Client Services Coordinator position.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations, like a difficult customer or a problematic order. Practising these responses can help you feel more prepared and confident.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in this role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
