At a Glance
- Tasks: Manage client relationships and drive business growth in a dynamic publishing environment.
- Company: Join Ingram Content Group, a leading distributor of books and digital content worldwide.
- Benefits: Enjoy competitive salary, training opportunities, free onsite parking, and complimentary hot drinks.
- Other info: Flexible, fast-paced environment with opportunities for professional development.
- Why this job: Be part of an innovative team revolutionising how publishers connect with readers globally.
- Qualifications: GCSEs in English and Maths, plus 3 years' experience in publishing or related fields.
The predicted salary is between 30000 - 40000 € per year.
Company Description
Ingram Content Group is one of the world's largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best‑of‑class digital, audio, print, print‑on‑demand, inventory management, wholesale and full‑service distribution programs. Become a part of an innovative team helping to revolutionise the way publishers make books available in an on‑demand world and helping to revolutionise the way that publisher content reaches readers around the world!
Job Summary
As the Client Relations Account Manager you will work for IPS UK in a strategic role to help grow the business. You will serve as the primary point of contact for assigned clients, acting as the liaison between the client, the global sales team, Ingram support, and operational departments. Working alongside our London‑based Sales & Marketing team, you will take ownership of publishers for a stable of clients who have signed up for sales representation through IPS UK. With support, you will manage the process of client journeys from inception through to established working relationships. You will be creating and disseminating content across a variety of channels to strengthen the brand. You’ll also regularly present your work, and its outcomes, to senior colleagues from across the business.
Essential Job Duties
- Ownership and responsibility for handling all aspects of client queries on behalf of sold clients at IPS UK, managing clear and proactive communication between your clients and the business.
- Supplying clients with regular sales updates and available marketing opportunities.
- Driving forward processes, client feedback and system enhancement suggestions from across your publisher base.
- Ability to explain technical requirements and system limitations to clients and colleagues in a positive and easy to understand way.
- Collaborating with cross‑functional colleagues from across Ingram Content Group to arrive at optimum outcomes for IPS UK client publishers.
- Advocating for the needs of clients within IPS UK, acting as the voice of clients within the business, and similarly advocating for IPS UK back to your own group of publisher clients.
- Ensuring that publishers comply with relevant metadata and operational requirements to keep them on their critical path.
- Scheduling and running of client meetings, organising sales conferences, and ensuring sales material deadlines are met in line with the needs of the IPSUK Sales and Marketing Team.
- Meeting regularly, in person or virtually, with publisher clients on their business requirements, and identifying areas of mutual business improvement – particularly in reference to wider Ingram services.
- Minuting meetings where necessary, and capturing action points, assignees, and key deadline dates.
- Devising, creation and dissemination of content marketing campaigns across multiple channels (social media, digital, newsletters, events, print) to help maintain and grow the profile of the company.
- Collation, analysis and presentation of content marketing outcomes via a variety of analytical tools, using data‑driven analysis to drive future engagement.
- Undergoing and maintenance of regular training on company systems, procedures and processes.
- Training of colleagues as appropriate once you have attained relevant experience.
- Working with the Manager, Marketing and Publisher Services on creating IPS UK marketing and communication directly to clients.
- Work closely with the BusOps team on onboarding and offboarding of clients.
- Compliance with Health & Safety regulations in accordance with company policies.
Qualifications
- GCSE's with English language and Mathematics required.
- Minimum 3 Years’ Experience In Publishing Or Related Fields.
- Proficient in Microsoft apps.
Skills
- Customer relationship management skills.
- Available to attend meetings with clients and customers face to face and by teleconference.
- Good grasp of organisational and time management skills.
- Ability to prioritise workload, work on own initiative, and as part of a close‑knit team.
- Attention to detail.
- Good English and numeracy skills.
- Comfortable using Marketing application tools such as Canva.
- Problem‑solving approach, and solutions focused.
- Ability to work constructively with others.
- Ability to communicate appropriately with all levels of the organisation.
- Customer‑focused approach.
- Good, clear written communication skills including professional management of email.
- Remote communication skills, including the arrangement and administration of virtual meetings.
- Display positive, cheerful, and proactive behaviours at work and when representing the company.
- Display good problem‑solving skills.
- Calm under pressure.
- Actively participate in, contribute to and record internal and external meetings as required.
- Display a flexible attitude to your workload and team colleagues.
- Undertake all other reasonable tasks and responsibilities as requested by your manager.
- Ability to work in a fast‑paced environment as a key member of a small team.
Essential Physical Demands
- Standard office environment and mainly sedentary role.
- Ability to travel as required, including to other UK and international locations.
Additional Information
- Competitive salary
- Training Opportunities
- Free onsite parking
- Free Hot drinks
- Service Awards
Client Relations Manager in Milton Keynes employer: Ingram Content Group
Ingram Content Group is an exceptional employer, offering a dynamic work environment in London where innovation meets collaboration. As a Client Relations Manager, you will benefit from competitive salaries, comprehensive training opportunities, and a supportive culture that prioritises employee growth and development. Join a team that values your contributions and empowers you to make a meaningful impact in the publishing industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Manager in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the publishing industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research Ingram Content Group and understand their services inside out. Think about how your skills can help them grow their client relationships. Practise common interview questions and come up with examples that showcase your experience in client management.
✨Tip Number 3
Show off your communication skills! Whether it’s during an interview or a networking event, make sure you articulate your thoughts clearly and confidently. Remember, as a Client Relations Manager, you’ll need to convey information effectively to clients and colleagues alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our innovative team at Ingram Content Group. Let’s revolutionise the publishing world together!
We think you need these skills to ace Client Relations Manager in Milton Keynes
Some tips for your application 🫡
Show Your Passion for Publishing:When writing your application, let us see your enthusiasm for the publishing industry. Share any relevant experiences or projects that highlight your love for books and content distribution. We want to know why you’re excited about this role!
Tailor Your Application:Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer relationship management skills and any experience with marketing tools like Canva. This shows us you’ve done your homework!
Be Clear and Concise:We appreciate clear communication, so keep your application straightforward and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. Remember, clarity is key!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Ingram Content Group
✨Know Your Clients
Before the interview, research Ingram Content Group and its clients. Understand their needs and how the company supports them. This will help you demonstrate your knowledge and show that you're ready to advocate for clients effectively.
✨Showcase Your Communication Skills
As a Client Relations Manager, communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle queries and provide updates, as well as how you can simplify technical information for clients.
✨Be Data-Driven
Familiarise yourself with data analysis tools and be prepared to discuss how you've used data to drive engagement or improve client outcomes. Highlight any experience you have with content marketing campaigns and how you've measured their success.
✨Demonstrate Team Collaboration
In this role, you'll work closely with various teams. Prepare to share examples of how you've collaborated with cross-functional teams in the past. Emphasise your ability to advocate for clients while also working towards the company's goals.
