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- Tasks: Be the go-to person for publishing clients, ensuring smooth operations and communication.
- Company: Join Ingram, a leader in innovative publishing solutions with a dynamic culture.
- Benefits: Enjoy competitive salary, training opportunities, and free onsite parking.
- Why this job: Make a real impact in the publishing world while developing your skills.
- Qualifications: 1-2 years in publishing or related field; strong communication and organisational skills.
- Other info: Fast-paced environment with opportunities for growth and creativity.
The predicted salary is between 30000 - 40000 £ per year.
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It provides fully integrated and relevant solutions for client publishers, including book printing, digital book distribution, publishing sales, and marketing services. Our goal is to connect as many people to the content they want in the simplest ways.
As the primary point of contact for a portfolio of publishing clients, you will act as a liaison between them and our internal teams, ensuring the smooth operation of their accounts. This includes:
- Addressing enquiries and resolving issues in a timely and professional manner.
- Liaising effectively between clients and internal teams to ensure seamless communication and project execution.
- Communicating business requirements and updates to clients, ensuring clarity and transparency.
- Overseeing client metadata, sales reporting, stock levels, and general business enquiries, maintaining accurate records and documentation.
- Collaborating closely with the Marketing and Client Services Manager to develop and enhance service offerings.
- Contributing to the ongoing optimisation of day-to-day client administration processes.
- Utilising internal metadata and reporting systems for the administration, maintenance, and improvement of client accounts.
- Chairs regular client meetings, both virtual and in-person, for key accounts to foster strong relationships and address strategic objectives.
- Proactively identifying and pursuing new business opportunities that benefit both clients and Ingram Content Group.
- Coordinating with the warehouse team to resolve logistical issues efficiently.
- Ensuring the timely and accurate coordination of key metadata and sales critical paths for clients.
- Supporting the promotion of Ingram Publisher Services UK through official social media channels.
- Assisting the Manager, Marketing & Publisher Services with the creation of IPS UK marketing campaigns.
Knowledge, Skills And Abilities:
- Ability to relate to clients on a human level.
- Ability to deal with difficult clients and help turn issues into opportunities.
- Ability to manage change effectively.
- Excellent organisational skills and attention to detail.
- Strong writing and communication skills.
- Knowledge of Microsoft Office Suite and marketing application tools such as Canva.
- Ability to multi-task and work collaboratively.
Qualifications:
- Associate’s degree or equivalent year-for-year, directly related experience.
- 1-2 years of experience in publishing, book industry, or related field.
Perks/Benefits:
- Competitive salary.
- Training Opportunities.
- Free onsite parking.
- Service Awards.
Client Relations Coordinator IPSUK in Milton Keynes employer: Ingram Content Group
Contact Detail:
Ingram Content Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Coordinator IPSUK in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the publishing industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching Ingram and their services. Show us you’re passionate about connecting readers with content and how you can contribute to that mission.
✨Tip Number 3
Practice your communication skills! As a Client Relations Coordinator, you'll need to liaise effectively. Role-play with a friend to nail those tricky client scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Client Relations Coordinator IPSUK in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Relations Coordinator role. Highlight your experience in client management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves liaising with clients and internal teams, it's crucial to demonstrate your excellent writing and communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Problem-Solving Abilities: We love proactive self-starters! Share examples of how you've turned challenges into opportunities in previous roles. This will show us that you can handle the fast-paced environment we thrive in at Ingram.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Ingram Content Group
✨Know Your Clients
Before the interview, research Ingram and its client publishers. Understand their services and how they connect readers to content. This will help you demonstrate your passion for the role and show that you’re proactive about understanding their business.
✨Showcase Your Communication Skills
As a Client Relations Coordinator, communication is key. Prepare examples of how you've effectively liaised between clients and teams in the past. Highlight your ability to resolve issues and maintain transparency, as these are crucial for the role.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you turned a difficult situation into an opportunity. The interviewers will want to see your creative problem-solving skills, so come prepared with stories that showcase your ability to manage change and adapt.
✨Familiarise Yourself with Tools
Brush up on your knowledge of Microsoft Office Suite and any marketing tools like Canva. Being able to discuss your proficiency with these tools will show that you can hit the ground running and contribute to the team’s success from day one.