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- Tasks: Support the sales team and enhance customer experience in the book industry.
- Company: Join Ingram UK, a leader in wholesale book distribution.
- Benefits: Competitive salary, generous holiday, sick pay, and professional development opportunities.
- Why this job: Be a key player in a dynamic team and make an impact in the book supply chain.
- Qualifications: 2+ years in the book industry or relevant sales experience; strong Excel skills.
- Other info: Collaborative environment with opportunities for growth and learning.
The predicted salary is between 30000 - 40000 £ per year.
Join the fast growing Ingram UK Wholesale team as a key link within our Sales and Product functions. In this newly-created role, you'll support the team with both publishers and retailers; managing data accuracy, streamline workflows, and strengthen the customer experience across the UK and international book supply chain.
As the Wholesale Sales Support Specialist, you will support in the setup of new suppliers and retailers, troubleshoot challenges, and maintain accurate product and pricing data. You will help run and improve our core business processes such as returns, shipping programmes, and pricing promotions. Working closely with other internal teams across Ingram Content Group UK such as Customer Care, Logistics and Finance, you will play a key part in ensuring smooth operations and consistently high service levels to both our Retailer clients and Publisher partners.
This is an excellent opportunity for someone with strong attention to detail, a problem solving mindset, and a passion for the book industry to play a meaningful role in supporting systems, processes, and customer relationships within a dynamic and expanding business.
- Provide day-to-day support to both the IWUK Product team and publisher suppliers and IWUK Sales team and retail customers.
- Coordinate IWUK operational processes including retailer and publisher returns; track performance and capture learnings to improve process consistency across business units and maintain best-practice documentation.
- Provide onboarding support for new retailers and publishers, liaising with Customer Care and Credit teams.
- Set up, monitor and analyse retailer pricing promotions to drive Product sales growth.
- Maintain data integrity across item and purchase order systems.
- Support in maintaining open cross-team communications particularly in problem-solving complex processes.
Additional Responsibilities
- Support or lead on key projects and initiatives for the IWUK Sales and Product teams.
- Support IWUK Product team in meeting fill rate, inventory turn, and returns targets.
- Collaborate with Marketing to equip Sales and Product teams with required materials.
- Liaise with Operations, Shipping, and Finance to support IWUK processes including bespoke shipping rate quotes, maintenance of shipping programmes and communication to external partners.
Knowledge, Skills and Abilities
- Knowledge of personal computing skills, including proficiency with MS office (Excel, Word, Outlook, Teams and PowerPoint).
- Knowledge of ONIX or similar large data-source.
- Knowledge of an additional European language would be a plus.
- Knowledge and understanding of the UK book industry supply chain.
- Adherence to deadlines and meeting key deliverables; strong analytical and problem solving skills.
- Ability to build and maintain effective working relationships.
- Ability to apply critical thinking when working through complex issues.
- Clear and confident communicator able to work under pressure.
- Ability to work methodically, maintain accuracy in repetitive tasks.
- Ability to manage numerous duties on a continuous basis, and prioritize workload accordingly.
- Oral and written communication / influencing / negotiation skills.
- Ability to be flexible/multi-task based on workflow demands.
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time.
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations.
- Ability to maintain consistent, punctual and regular attendance.
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person.
- Ability to speak, write and read the English language.
- Ability to engage in active listening with coworkers, management and clients/customers.
- Attention to detail.
- Knowledge of organisation, operating procedures and policies of the company.
- Ability to apply new knowledge, technology and procedure to job responsibilities.
- Ability to meet and maintain performance objectives (standards).
- Ability to maintain full time work schedule during normal company operating hours.
Education and Experience
- Minimum 2 years experience in the book industry, or relevant sales / retail experience.
- 2+ years of proficiency in Word, Outlook, and strong Excel skills (formulas, data manipulation).
Essential Physical Demands
- Ability to travel to Milton Keynes, Book Fairs or Customer/Supplier trips if required.
Benefits
Ingram Content Group UK Ltd, is a leader in providing a comprehensive suite of print on demand, distribution and wholesale services for publishers and retailers. The world is reading, and it is our goal to connect as many people as possible to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you!
- Competitive salary.
- Generous holiday plus Bank Holidays.
- Company Sick Pay Scheme.
- Continuous Professional Development and Training Opportunities.
- Free Hot drinks.
- Service Awards.
Sales Support Specialist (Wholesale) in London employer: Ingram Content Group
Contact Detail:
Ingram Content Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Specialist (Wholesale) in London
✨Tip Number 1
Network like a pro! Reach out to people in the book industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Ingram UK and understanding their operations. Familiarise yourself with their products and services, and think about how your skills can help streamline workflows and improve customer experiences.
✨Tip Number 3
Show off your problem-solving skills during interviews! Be ready to discuss specific challenges you've faced in previous roles and how you tackled them. This will demonstrate your ability to handle complex processes and maintain data accuracy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our dynamic team at Ingram UK.
We think you need these skills to ace Sales Support Specialist (Wholesale) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Sales Support Specialist role. Highlight your attention to detail and problem-solving abilities, as these are key for us in this position.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about the book industry and how you can contribute to our team. Be sure to mention any relevant experience with data management or customer relations.
Showcase Your Skills: Don’t forget to highlight your proficiency in MS Office, especially Excel. If you have experience with large datasets or ONIX, make it known! We love candidates who can handle data like pros.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ingram Content Group
✨Know Your Stuff
Make sure you brush up on your knowledge of the UK book industry and the supply chain. Familiarise yourself with key terms and processes, especially around data management and customer relationships. This will show that you're genuinely interested in the role and understand its importance.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, particularly those involving data accuracy or workflow improvements. Be ready to discuss specific situations where you identified issues early and implemented solutions, as this is crucial for the Sales Support Specialist position.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since the role involves liaising with various teams and external partners, being able to communicate effectively is key. Consider doing mock interviews with a friend to refine your delivery and ensure you can convey your ideas succinctly.
✨Demonstrate Attention to Detail
Bring along examples of your work that highlight your attention to detail, especially in managing large datasets or maintaining data integrity. You might even want to prepare a small presentation or document that showcases your analytical skills and how you've used them to improve processes in the past.