At a Glance
- Tasks: Support channel customers with queries and assist in sales processes.
- Company: Join Ingram, a leader in innovative publishing solutions.
- Benefits: Competitive salary, training opportunities, and free onsite parking.
- Other info: Enjoy a collaborative environment with opportunities for growth.
- Why this job: Be part of a dynamic team transforming the publishing industry.
- Qualifications: GCSE Level and experience in publishing or book industry.
The predicted salary is between 30000 - 40000 £ per year.
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe. The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!
Join the fast growing Ingram UK Wholesale team as a primary point of contact for our channel customers providing support for their queries and assistance to enable sales.
Responsibilities
- Day to day liaison with channel partners on orders, stock, returns and damages and responsible for initiating appropriate actions arising from these.
- Liaise with key channel partners and Ingram concerning data and availability feeds.
- Determine and correct errors on the data feed to channels.
- Act as primary respondent to Distribution Issues queries; respond to queries from customers and LS UK, US and AUS, concerning title availability on UK managed channel web sites.
- Oversight of client metadata, sales reporting, stock and general business queries.
- Proactively liaise with Sales Departments and Systems Development to escalate high priority incidents and high business impacts.
- Provide data to INGRAM Management and Channel Customers and participate in projects.
- Proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram.
- Act as an advocate within Ingram for the service needs and expectations of clients and customers.
- Participate in Quality Control feedback to other departments in the Company.
Other Duties
- Other duties as assigned.
- Occasional, essential travel visiting key channels to establish and maintain relationships and knowledge of data feeds and sales activity where appropriate.
Knowledge, Skills And Abilities
- Ability to relate to clients on a human level.
- Ability to deal with difficult clients, and help turn issues into opportunities.
- Ability to communicate transparently and directly, with both colleagues and clients.
- Punctual and professional in all circumstances.
- Knowledge of Microsoft Outlook, PowerPoint, Word and Excel.
- Ability to learn new systems quickly.
- Ability to work methodically, maintain accuracy in repetitive tasks.
- Excellent organisational skills.
- Ability to multi-task multiple ongoing issues to point of resolution.
- Highly motivated and proactive self-starter.
- Collaborative work style and creative problem-solving mindset.
- Strong attention to detail.
- Excellent writing and communication skills.
- Knowledge of organization, operating procedures and policies of the company.
- Ability to be flexible/multi-task based on workflow demands.
- Ability to speak, write and read the English language.
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time.
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations.
- Ability to maintain consistent, punctual and regular attendance.
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person.
- Ability to engage in active listening with coworkers, management and clients/customers.
- Ability to apply new knowledge, technology and procedure to job responsibilities.
- Ability to meet and maintain performance objectives (standards).
- Ability to maintain full time work schedule during normal company operating hours.
Qualifications
- GSCE Level.
- 1 year of publishing or book industry experience.
Essential Physical Demands
- Ability to sit at workstation for extended periods of time.
- Ability to work effectively using a personal computer for long periods of time.
- Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment.
Perks/Benefits
- Competitive salary.
- Training Opportunities.
- Free onsite parking.
- Service Awards.
Client Services Coordinator (UK Wholesale) employer: Ingram Content Group
Lightning Source UK Ltd offers a dynamic work environment in Milton Keynes, where employees are valued and supported in their roles. With a strong focus on safety and teamwork, the company provides excellent benefits including a competitive pension scheme and life assurance, alongside opportunities for personal and professional growth within the Ingram Content Group. Join us to be part of a collaborative culture that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator (UK Wholesale)
✨Tip Number 1
Get to know the company inside out! Research Ingram's services and values so you can chat confidently about how you fit into their vision. This shows you're genuinely interested and ready to contribute.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they look for in a Client Services Coordinator. Plus, it might just give you a foot in the door!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills match the job description, especially around client relations and problem-solving. Practise your answers so you can shine when it counts.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Services Coordinator (UK Wholesale)
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the publishing industry shine through. We want to see that you share our goal of connecting people with content and that you're excited about the role!
Tailor Your CV:Make sure your CV is tailored to the Client Services Coordinator position. Highlight relevant experience, especially in client relations and problem-solving, so we can see how you'd fit into our fast-paced environment.
Be Clear and Concise:In your written application, clarity is key! Use straightforward language and get straight to the point. We appreciate a well-structured application that makes it easy for us to see your skills and experiences.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ingram Content Group
✨Know Your Stuff
Before the interview, make sure you understand Ingram's services and how they relate to the publishing industry. Familiarise yourself with their approach to client services and think about how your skills can contribute to their goals.
✨Showcase Your Communication Skills
As a Client Services Coordinator, communication is key. Prepare examples of how you've effectively dealt with clients in the past, especially in challenging situations. Highlight your ability to listen actively and respond thoughtfully.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving abilities. Think of scenarios where you've turned issues into opportunities. Be prepared to discuss how you would handle specific challenges related to client queries or data discrepancies.
✨Demonstrate Your Organisational Skills
In this role, you'll need to juggle multiple tasks. Share examples of how you've managed competing priorities in previous jobs. Discuss any tools or methods you use to stay organised and ensure accuracy in your work.
