At a Glance
- Tasks: Join our team to assist clients with orders and inquiries in a fast-paced environment.
- Company: Ingram Content Group is a leading provider of content solutions, dedicated to customer satisfaction.
- Benefits: Enjoy life assurance, pension schemes, free parking, and continuous training opportunities.
- Other info: This is a temporary role based in Milton Keynes with potential for future opportunities.
- Why this job: Be part of a supportive team that values your input and offers growth in customer service.
- Qualifications: GCSEs in English and Maths or equivalent, plus a year of customer service experience.
The predicted salary is between 24000 - 36000 € per year.
Company Description
Ingram Content Group (ICG)is hiring for a Temporary Client Services Coordinator to contribute to our Ingram IPS team in based in Milton Keynes. In this role you will work in a team to provide customer service and assistance with orders and inquiries.
At Ingram, our publisher-facing business offers more than just traditional wholesale services. It offers fully integrated and relevant solutions for client publishers. Comprised of book printing, digital book, distribution, publishing sales, and marketing services, this part of Ingram’s business helps publishers discover more ways to sell content in markets across the globe.
The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you share that passion, enjoy working in a fast-paced environment, and want to contribute to a strategic part of the business that is evolving and expanding, we can’t wait to meet you!
Job Description
Fixed term contract for 12 weeks
37.5 hours per week, Monday - Friday
Key Responsibilities:
- To respond appropriately and swiftly to orders, admin requests, enquiries, return requests, problems and special requests from clients and customers, accelerating these to team leaders and managers where appropriate.
- To ensure all telephone orders for both trade and individual customers are processed accurately within the in-house database as per the Customer’s requirements.
- To make judgements upon delivery methods and select the correct option according to the customers’ requirements.
- To liaise with other departments within the Company with regards to problematic orders/accounts.
- To proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram.
- To ensure service level agreements with clients are adhered to and where possible improved upon.
- To act as an advocate within Ingram for the service needs and expectations of clients and customers.
- To provide accurate information to customers on behalf of the Publisher client relating to title, stock and returns procedures and policies.
- Communicate clearly and positively with other departments and colleagues within Ingram about customer and client needs and expectations.
- To take responsibility for the swift resolution of queries relating to any aspect of our service and to communicate actions back to clients and customers including effective management and responses to email and telephone enquiries, ensuring all enquiries have been followed through to completion and customer is kept informed and up-to date until such time enquiry has been resolved.
- To participate in Quality Control feedback to other departments in the Company.
- To provide order processing support as and when required.
Qualifications
Required Qualifications:
- Pass in English and Maths GCSE or Pass in Functional Skills English and Maths
- 1 year of customer/client services experience
Preferred Skills:
- Competent with Microsoft Suite: Excel, Access, Word, and Outlook
- Experience with administrative and clerical procedures
- Clarity and conciseness in phone and email communication
Additional Information
Perks/Benefits:
- Life Assurance
- Company Pension Scheme
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Free onsite parking
- Free Hot drinks
- Service Awards
Client Services Coordinator - Temporary employer: Ingram Content Group
Ingram Content Group (ICG) is an exceptional employer, offering a supportive work culture in Milton Keynes that prioritises employee growth and development. As a Temporary Client Services Coordinator, you will benefit from continuous professional development opportunities, a comprehensive pension scheme, and a collaborative team environment that values your contributions to customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Coordinator - Temporary
✨Tip Number 1
Familiarise yourself with Ingram Content Group's services and products. Understanding their offerings will help you engage more effectively with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since the role involves liaising with clients and other departments, being clear and concise will set you apart from other candidates.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've resolved issues or improved client satisfaction in previous roles. This will highlight your ability to handle the responsibilities of the position.
✨Tip Number 4
Network with current or former employees of Ingram Content Group on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Client Services Coordinator - Temporary
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and skills. Emphasise any previous roles where you handled orders, inquiries, or worked in a team environment.
Craft a Strong Cover Letter:Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Show how your experience aligns with their needs, particularly in handling customer queries and processing orders.
Highlight Relevant Skills:In your application, mention your proficiency with Microsoft Suite and any experience with administrative procedures. This will demonstrate your capability to handle the tasks required for the role.
Show Enthusiasm for Customer Service:Express your passion for providing excellent customer service in your application. Mention any specific examples of how you've gone above and beyond to meet client needs in past roles.
How to prepare for a job interview at Ingram Content Group
✨Know the Company
Before your interview, take some time to research Ingram Content Group. Understand their services, values, and recent news. This will help you tailor your answers and show genuine interest in the company.
✨Demonstrate Customer Service Skills
Since the role involves customer service, be prepared to discuss your previous experiences. Share specific examples of how you've handled customer inquiries or resolved issues effectively.
✨Familiarise Yourself with the Role
Review the job description thoroughly and think about how your skills align with the responsibilities listed. Be ready to explain how you can contribute to the team and meet client needs.
✨Practice Clear Communication
As communication is key in this role, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend to build confidence in your responses.
