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- Tasks: Support customers by answering questions and resolving complaints about our services.
- Company: Join Ingram Content Group, a leader in on-demand publishing solutions.
- Benefits: Enjoy competitive salary, 23 days holiday, and continuous professional development.
- Why this job: Make a real impact by helping publishers connect with readers worldwide.
- Qualifications: 3 years experience in customer service and strong communication skills required.
- Other info: Flexible work environment with opportunities for career growth and innovation.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Supports customers by answering a wide range of questions, troubleshooting, resolving complaints, and providing guidance related to IngramSpark/Lightning Source service offerings.
Responsibilities
- Acts as the primary and oftentimes sole point of contact for customers.
- Manages customer relationship interfacing between the customer and other departments such as sales, premedia, and operations.
- Increase sales volume via clarification of special offerings and upselling.
- Deals with all publisher queries efficiently and accurately on the phone, email and chat.
- Ensures customer questions and concerns are resolved with a satisfactory resolution.
- Manages new and outstanding customer requests, responding to emails and providing updates in a timely manner.
- Maintains up-to-date and accurate knowledge on the full range of Ingram services, to be able to advise customers appropriately.
- Uses a wide variety of internal systems and platforms to ensure customer requirements are recorded and actioned accurately.
- Liaison with internal teams across US, UK, and AU as necessary to meet the needs of the customer.
- Support the drive for sales growth via effective execution of upselling.
- Provide support and answer questions for third-party customer service agents, resulting in a positive customer experience.
- Attend recurring virtual meetings with customers to provide white-glove level of service and support.
- Maintain knowledge of industry best practices and components of customer success, such as metadata optimization and file creation compliance.
Qualifications
- Minimum of three years\’ work experience in a related industry/field.
- O Level/GSCE level education required.
- Possess strong oral and written communication skills.
- Manage workload by establishing priorities.
- Ability to operate successfully within a fast-paced environment.
- Ability to think critically in ambiguous situations.
- Handle accounts with minimum supervision.
- Flexibility is critical – must be able to adapt to frequent change with little or no negative impact to productivity.
- Ability to be flexible/multi-task based on workflow demands.
- Ability to speak, write and read the English language.
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time.
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations.
- Ability to maintain consistent, punctual and regular attendance.
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person.
- Ability to engage in active listening with coworkers, management and clients/customers.
- Attention to detail; knowledge of organization, operating procedures and policies of the company.
- Ability to apply new knowledge, technology and procedure to job responsibilities.
- Ability to meet and maintain performance objectives (standards).
- Ability to maintain a full-time work schedule during normal company operating hours.
- French Speaking is beneficial.
Essential Physical Demands
- Ability to work flexible hours.
- Standard office environment and mainly sedentary work.
- Ability to travel if required.
Company Information & Benefits
Become a part of an innovative team at Ingram Content Group Pty Ltd helping to revolutionise the way publishers make books available in an on-demand world and the way that publisher content reaches readers around the world. Ingram Content Group is a leader in providing a comprehensive suite of inventory-free on-demand print and distribution services for books to the publishing industry. Our Lightning Source brand gives the publishing community options to print books in any quantity, one to 10,000, and provides its customers access to the most comprehensive worldwide book selling channel in the industry. Ingram Content Group is one of the world\\\’s largest and most trusted manufacturers and distributors of books. Thousands of publishers, retailers, and libraries worldwide use our products and services to realise the full business potential of books, regardless of format. Our customers have access to best-of-class print, print-on-demand, inventory management programs.
Benefits
- Competitive salary
- 23 days holiday plus Bank Holidays
- Life Assurance
- Continuous Professional Development and Training Opportunities
- Free onsite parking at Milton Keynes
- Free Hot drinks
- Snack and Drink Vending machines on site in Milton Keynes
- Long Service Awards
- Cycle to Work Scheme
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Client Services Coordinator employer: Ingram Content Group
Contact Detail:
Ingram Content Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into IngramSpark and Lightning Source's services. This way, you can show off your knowledge and impress them with how well you understand their offerings.
✨Tip Number 2
Practice your communication skills! Since you'll be the main point of contact for customers, being able to articulate your thoughts clearly is key. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show your flexibility! The job requires adapting to changes quickly, so be ready to share examples of how you've successfully managed shifting priorities in past roles. It’ll demonstrate that you can thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Services Coordinator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers, it's crucial to demonstrate your strong oral and written communication skills. Use clear and concise language in your application to reflect your ability to communicate effectively.
Highlight Your Problem-Solving Abilities: We love candidates who can think critically and resolve issues efficiently. Share examples from your past experiences where you've successfully handled customer queries or complaints. This will show us you're ready for the fast-paced environment at IngramSpark!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our innovative team!
How to prepare for a job interview at Ingram Content Group
✨Know Your Stuff
Make sure you have a solid understanding of IngramSpark and Lightning Source services. Familiarise yourself with their offerings, as well as common customer queries. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Services Coordinator, you'll need to communicate effectively with customers and internal teams. Practice articulating your thoughts clearly and concisely. Consider preparing examples of how you've successfully resolved customer issues in the past.
✨Demonstrate Flexibility
The job requires adaptability in a fast-paced environment. Be ready to discuss times when you've had to adjust your approach or priorities on the fly. Highlight your ability to handle multiple tasks and remain productive under pressure.
✨Engage in Active Listening
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and are keen to understand their needs, which is crucial for a role focused on customer service.