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For Companies At a Glance
- Tasks: Be the go-to person for our publishing clients, managing their accounts and ensuring smooth operations.
- Company: Join Ingram Content Group, a leader in the publishing industry, known for innovation and client satisfaction.
- Benefits: Enjoy perks like flexible work options, professional development, and a casual dress code.
- Why this job: This role offers a chance to build relationships, solve problems creatively, and make a real impact.
- Qualifications: You need an associate’s degree or equivalent experience, plus 1-2 years in publishing or a related field.
- Other info: Free onsite parking and snack vending machines make this workplace even more appealing!
The predicted salary is between 28800 - 43200 £ per year.
Serves as the primary point of contact for a portfolio of publishing clients, acting as a liaison between them and our internal teams. Plays a crucial role in ensuring the smooth operation of their accounts, encompassing metadata management, sales reporting, query resolution, and the identification of new business opportunities.
Liaises effectively between clients and internal teams to ensure seamless communication and project execution. Communicates business requirements and updates to clients, ensuring clarity and transparency. Oversees client metadata, sales reporting, stock levels, and general business enquiries, maintaining accurate records and documentation.
Collaborates closely with the Marketing and Client Services Manager to develop and enhance service offerings. Contributes to the ongoing optimisation of day-to-day client administration processes, working closely with an experienced team. Utilises internal metadata and reporting systems for the administration, maintenance, and improvement of client accounts.
Chairs regular client meetings, both virtual and in-person, for key accounts to foster strong relationships and address strategic objectives. Proactively identifies and pursues new business opportunities that benefit both clients and Ingram Content Group. Coordinates with the warehouse team to resolve logistical issues efficiently.
Ensures the timely and accurate coordination of key metadata and sales critical paths for clients, ensuring compliance with established requirements. Supports the promotion of Ingram Publisher Services UK through official social media channels and contributes to digital promotional content.
Knowledge, Skills and Abilities
- Ability to relate to clients on a human level
- Ability to deal with difficult clients, and help turn issues into opportunities
- Ability to manage, and be managed through, change
- Ability to communicate transparently and directly, with both colleagues and clients
- Punctual and professional in all circumstances
- Knowledge of Microsoft Office Suite (Outlook, PowerPoint, Word and Excel)
- Ability to learn new systems quickly
- Excellent organisational skills
- Ability to multi-task multiple ongoing issues to point of resolution
- Highly motivated and proactive self-starter
- Collaborative work style and creative problem-solving mindset
- Strong attention to detail
- Excellent writing and communication skills
- Knowledge of organization, operating procedures and policies of the company
- Ability to be flexible/multi-task based on workflow demands
- Ability to speak, write and read the English language
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
- Ability to maintain consistent, punctual and regular attendance
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
- Ability to engage in active listening with coworkers, management and clients/customers
- Ability to apply new knowledge, technology and procedure to job responsibilities
- Ability to meet and maintain performance objectives (standards)
- Ability to maintain full time work schedule during normal company operating hours
Qualifications
Education and Experience: Associate’s degree or equivalent year-for-year, directly related experience; 1-2 years of experience in publishing, book industry, or related field.
Essential Physical Demands
- Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
- Ability to sit at workstation for extended periods of time
- Ability to work effectively using a personal computer for long periods of time
- Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment
Additional Information
- Company Superannuation Scheme
- Company Sick Pay Scheme
- Continuous Professional Development and Training Opportunities
- Business Casual dress code, dress down Fridays
- Free onsite parking
- Snack and Drink Vending machines on site
Contact Detail:
Ingram Content Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relations Coordinator
✨Tip Number 1
Familiarise yourself with the publishing industry and current trends. Understanding the challenges and opportunities within this sector will help you engage more effectively with clients and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios with friends or family can help you develop a calm and professional approach to resolving client issues.
✨Tip Number 3
Network with professionals in the publishing field. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest developments, which could give you an edge in your application.
✨Tip Number 4
Showcase your organisational skills by creating a mock project plan for managing client accounts. This will not only demonstrate your ability to multi-task but also your proactive approach to client relations.
We think you need these skills to ace Client Relations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relations, particularly in the publishing or book industry. Emphasise skills like communication, problem-solving, and organisational abilities that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and how your background makes you a perfect fit. Mention specific experiences where you've successfully managed client relationships or resolved issues.
Showcase Relevant Skills: In your application, clearly outline your proficiency with Microsoft Office Suite and any other relevant software. Highlight your ability to multi-task and manage multiple client accounts effectively.
Demonstrate Proactivity: Provide examples in your application of how you've proactively identified new business opportunities or improved processes in previous roles. This will show your potential employer that you're a self-starter who can contribute positively to their team.
How to prepare for a job interview at Ingram Content Group
✨Know Your Clients
Before the interview, research the publishing clients you would be working with. Understand their needs and challenges, and think about how you can address them. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Demonstrate Communication Skills
As a Client Relations Coordinator, effective communication is key. Be prepared to showcase your ability to communicate clearly and professionally. You might even want to practice explaining complex ideas in simple terms, as this will be crucial when liaising between clients and internal teams.
✨Showcase Problem-Solving Abilities
Think of examples from your past experiences where you've turned difficult situations into opportunities. Be ready to discuss how you managed conflicts or resolved issues, as this will highlight your ability to handle challenging client interactions.
✨Highlight Organisational Skills
The role requires excellent organisational skills, so come prepared with examples of how you've successfully managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised, as this will demonstrate your ability to handle the demands of the position.
