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For Companies At a Glance
- Tasks: Onboard customers and ensure they succeed with our tech products.
- Company: InGo is a fast-growing SaaS company transforming marketing with innovative solutions.
- Benefits: Enjoy remote work, flexible leave, and opportunities for rapid career growth.
- Why this job: Join a dynamic team and make a real impact in the event-tech space.
- Qualifications: 3+ years in customer success or account management; strong communication skills required.
- Other info: Bonus points for HTML, CSS, JavaScript experience and familiarity with Hubspot CRM.
The predicted salary is between 36000 - 60000 £ per year.
Customer Success Manager, EMEA
Seeking a Customer-oriented, technology-savvy individual interested in working in event-tech-marketing.
Job Title: Customer Success Manager, EMEA
Location: United Kingdom preferred
Job Description
At InGo, we are passionate about our customers and their growth. Our product delivers the best ROI in marketing technology beating traditional channels such as online advertising and making it easy to demonstrate value quickly.
We are looking for a curious and driven Customer Success Manager to join our rapidly growing international team. This role would be well-suited for someone with 3+ years of work experience in a customer facing capacity. The ideal candidate will possess impeccable relationship management skills, technological aptitude, problem solving attitude and demonstrated ability to motivate and grow customer accounts. This role will report to the Customer Success Team Lead and is full time remote. This hire will support our customers in EMEA.
What You’ll Do
* Implement and onboard customers setting them up for success
* Ensure customers are leveraging the complete InGo product suite
* Collaborate with Account Management to create success plans
* Monitor health metrics in assigned accounts, proactively identify ‘risk’ and combat potential churn
* Work with multi-functional teams to optimize the onboarding process and work closely with sales and customer support teams to ensure high-level service across InGo
* Maintain a deep understanding of the InGo product suite and develop help guides
* Collaborate with the product team to provide recommendations to optimize our platform
What You Have
- Experience in Customer Success, Account Management or a similar client-facing, relationship-building SaaS role
- Excellent spoken and written English
- Strong interpersonal and presentation skills
- Excellent organizational and project management
- Degree level education or equivalent practical experience
- Ability to multitask, prioritize and work in a dynamic, fast-paced entrepreneurial environment with guidance and support but not micromanagement
- Experience analyzing data, trends and client information to identify product or service growth opportunities
Bonus If You Have
- Experience in using HTML, CSS, and JavaScript
- Experience working in Event Marketing
- Experience with Hubspot CRM
What we offer:
- Competitive salary
- Remote full time work (office in Arlington, VA)
- Open and flexible leave
- Constant intellectual stimulation and fast-track advancement opportunity
- Encouragement to present your own initiatives and ideas
- Opportunity to work in a fast-paced environment in a market-leader SaaS company
About InGo:
InGo is a rapidly growing technology company revolutionizing the marketing industry. As a Software-as-a-Service (SaaS) platform, we empower businesses to create more personalized experiences, attract high-quality prospects, and maximize their marketing ROI. Our B2B enterprise referral platform is trusted by industry leaders like Atlassian, Informa Exhibitions, and TED Conferences.
InGo\’s event marketing and content distribution solutions have been used to drive engagement with over 10 million people per year by some of the most trusted companies in media, technology, and events.
Customer Success Manager, EMEA employer: InGo
Contact Detail:
InGo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, EMEA
✨Tip Number 1
Familiarize yourself with the InGo product suite. Understanding the features and benefits of our technology will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Showcase your relationship management skills by preparing examples of how you've successfully built and maintained customer relationships in previous roles. This will highlight your fit for the Customer Success Manager position.
✨Tip Number 3
Research the event marketing industry and current trends. Being knowledgeable about the challenges and opportunities in this space will allow you to engage in meaningful conversations during the interview process.
✨Tip Number 4
Prepare to discuss how you would approach onboarding new customers and ensuring their success. Having a clear strategy will show that you're proactive and ready to contribute from day one.
We think you need these skills to ace Customer Success Manager, EMEA
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Success Manager position. Highlight the key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to emphasize your customer-facing experience, relationship management skills, and any relevant technology knowledge. Use specific examples that demonstrate your ability to drive customer success.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and technology. Mention your understanding of InGo's product suite and how you can contribute to their mission of delivering exceptional ROI in marketing technology.
Highlight Relevant Experience: In your application, be sure to highlight any experience you have with SaaS, event marketing, or using tools like Hubspot CRM. Discuss how you've successfully managed customer accounts and driven growth in previous roles.
How to prepare for a job interview at InGo
✨Show Your Customer-Centric Mindset
Emphasize your passion for customer success and how you've previously helped clients achieve their goals. Share specific examples of how you've built strong relationships and provided exceptional service.
✨Demonstrate Technological Aptitude
Be prepared to discuss your experience with technology, especially in SaaS environments. Highlight any familiarity with tools like Hubspot CRM or your understanding of HTML, CSS, and JavaScript, as these skills can set you apart.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of past challenges you've faced in customer success roles and how you overcame them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand InGo's Product Suite
Research InGo's offerings thoroughly before the interview. Be ready to discuss how you would help customers leverage the product suite effectively and suggest improvements based on your insights.
