At a Glance
- Tasks: Help customers plan unforgettable holidays and provide expert travel advice.
- Company: Join Inghams, a passionate travel company dedicated to adventure and sustainability.
- Benefits: Competitive salary, commission, flexible working options, and a supportive team environment.
- Other info: Dynamic workplace with opportunities for growth in the travel industry.
- Why this job: Turn your love for travel into a rewarding career while making magical holiday experiences.
- Qualifications: Enthusiasm for winter sports, strong customer service skills, and a passion for travel.
The predicted salary is between 24000 - 26000 £ per year.
The great outdoors is our happy place and it’s open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature’s in your nature… if you’re itching for adventure - you’ve found your people. We are united by our shared passion for our exceptional brands - Inghams and Santa's Lapland. Driven by a strong sense of purpose, staying true to our commitment to our people and planet.
If you're looking for a career that's not just a job but a fulfilling adventure, we welcome you to explore opportunities with us. Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world. Join us on our journey, creating extraordinary travel experiences for all.
Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
The posts are based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work-life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Salary: £26,227.50 p.a. + up to £5,000 on target earnings each year
Fixed term contract for 6 months
Working Hours Will Be On a Rota Basis
Monday to Friday: 09:00 - 17:30 / 09:30 - 18:00 / 10:30 - 19:00 (winter only)
Saturday: 09:00 - 17:30, Sunday: 10:00 - 16:00. Usually 3 weekend days each month.
About The Role
You will work as part of our sales team to coordinate complex inquiries and holiday costings. Build and maintain strong relationships with guests and agents and offer expert guidance and specialist information to customers.
Key responsibilities:
- Service incoming calls and emails from direct customers and travel agents with an outstanding, friendly approach to customer service.
- Strive to achieve individual and team KPI's set in line with department standards.
- Develop a clear understanding of customer/agent's requirements to meet expectations for our brand to ensure the right holiday is found to meet their needs.
- Enhance customers' holidays by offering additional holiday extras/items to reinforce the benefit of booking through us, and not a competitor.
- Deliver exceptional customer service at all times.
- Work closely with team members to promote a strong team ethic.
- Make outbound calls to existing customers and pro-actively chase leads to create sales.
- Respond quickly, accurately and effectively to enquiries.
- Execute all assigned tasks efficiently to meet sales and service targets.
- Maintain up-to-date knowledge of competitors.
- Deliver an end-to-end guest experience.
Am I the right person? We are looking for your application to demonstrate:
- Strong knowledge of European walking/hiking or winter sports destinations.
- Experience of working in a customer service or sales role.
- Good organisational skills and attention to detail.
- Proactive and positive attitude.
- Experience of communicating with customers on the telephone.
- Professional, friendly and approachable manner.
- Ability to work in, and contribute to a team.
- Strong computer and numeracy skills.
- Passion for travel.
Sustainability and responsible tourism is at our core and our values will be close to your heart.
Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.
Inghams and Santa’s Lapland are incredibly passionate about the holidays we sell, and our employees both in the UK and Overseas are focussed on ensuring that we meet, indeed exceed, the expectations of our customers.
Our vision -
“To be the most loved travel company in our markets, famous for customer experience and sustainable travel”.
Holiday Sales Consultants in Farnborough employer: Inghams
Inghams is an exceptional employer located in Farnborough, Hampshire, offering a dynamic work culture that fosters creativity and innovation. As an Ecommerce Executive, you will benefit from hands-on experience, professional development opportunities, and a supportive team environment that encourages growth and the sharing of ideas. Join us to be part of a company that values your contributions and is committed to driving success in the ecommerce space.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Sales Consultants in Farnborough
✨Tip Number 1
Get to know the company inside out! Research Inghams and Santa's Lapland, their values, and what makes them tick. This way, when you chat with them, you can show off your passion for their brand and how you fit right in.
✨Tip Number 2
Practice your pitch! You’ll want to be able to talk about your experience and why you’re the perfect fit for the Holiday Sales Consultant role. Keep it engaging and relatable, just like the adventures they offer!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any events they might be hosting. Building relationships can give you an edge and show that you’re genuinely interested in joining their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about wanting to be part of the Inghams family.
We think you need these skills to ace Holiday Sales Consultants in Farnborough
Some tips for your application 🫡
Show Your Passion for Travel:When writing your application, let your love for travel shine through! Share your experiences and enthusiasm for outdoor adventures, especially winter sports and Christmas holidays. We want to see that you’re not just looking for a job, but a chance to be part of something special.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Focus on your customer service experience and any relevant sales achievements. We appreciate candidates who take the time to connect their background with what we do at Inghams.
Be Personable and Engaging:Your written communication should reflect the friendly and approachable nature we value. Use a warm tone and be engaging in your writing. Remember, we’re looking for someone who can connect with our customers and create memorable experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team at Inghams!
How to prepare for a job interview at Inghams
✨Know Your Destinations
Brush up on your knowledge of European destinations, especially those related to skiing and hiking. Be ready to share your personal experiences or favourite spots, as this will show your passion for travel and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in the past. Think about specific situations where you went above and beyond to meet a customer's needs, as this role heavily relies on building strong relationships with guests and agents.
✨Demonstrate Your Sales Acumen
Be ready to discuss your previous sales experience and how you successfully converted enquiries into bookings. Highlight any strategies you used to exceed sales targets, as this will align with the company's goal of achieving individual and team KPIs.
✨Embrace the Company Values
Familiarise yourself with Inghams' commitment to sustainability and responsible tourism. During the interview, express how these values resonate with you and how you can contribute to creating extraordinary travel experiences while being mindful of the planet.
