At a Glance
- Tasks: Maintain communication with hoteliers and manage system availability for seamless holiday bookings.
- Company: Join a purpose-driven travel company known for its exceptional brands, Inghams and Santa’s Lapland.
- Benefits: Enjoy a salary of £25,000 p.a. plus bonuses and extensive employee benefits.
- Other info: This role is based in Farnborough, Hampshire with 2 days per week in the office.
- Why this job: Be part of a dynamic team dedicated to sustainable travel and exceptional customer experiences.
- Qualifications: Strong attention to detail, excellent communication skills, and proficiency in Microsoft Office required.
This role is based in Farnborough, Hampshire with 2 days per week in the office.
About The Role
You will play a key role in maintaining effective communication with our international hoteliers and suppliers, ensuring the seamless operation of our holiday services. You will use our core reservation system (Mythos) and collaborate across departments to keep suppliers updated and deliver smooth travel experiences.
Responsibilities
- Maintain clear and consistent communication with hoteliers and suppliers to ensure seamless booking confirmations and alignment of system availability.
- Build and sustain strong relationships with hoteliers, suppliers, and contractors to support collaboration, promptly address queries, and proactively prevent future issues.
- Oversee system maintenance, including managing availability and controlling the messaging system to ensure accurate and relevant notifications are sent.
- Support the Reservations team with availability requests outside of the system to meet customer needs.
- Book pre‑arranged holiday extras via third‑party websites and update internal systems with accurate reference numbers and details.
Qualifications
- Strong accuracy and attention to detail in all aspects of work.
- Excellent written and verbal communication skills, with confidence to interact via email and telephone.
- Proven ability to handle challenging situations with a calm, solution‑focused approach.
- Flexible and adaptable, managing workload efficiently during peak and quiet periods.
- Proficient in Microsoft Office applications: Excel, Outlook, PowerPoint, Teams, Word.
- Experience with database systems.
- Knowledge of a travel reservation system is an advantage.
- European language skills are an advantage but not essential.
We’re united by our shared passion for our exceptional brands – Inghams and Santa’s Lapland. Driven by a strong sense of purpose, we stay true to our commitment to our people and planet. We put people at the heart of everything we do and are proud of the extensive benefits we offer. We welcome you to explore opportunities with us, be part of a dynamic, purpose‑driven business dedicated to making a positive impact in the world. Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel. Diversity is to be celebrated. Life would be dreary if we all thought the same way. We challenge our ideas, each other, and our business partners – always with respect and kindness. Sustainability and responsible tourism is at our core.
Holiday Supplier Administrator in Hampshire employer: Inghams
Located in Farnborough, Hampshire, this company offers a competitive salary and extensive benefits. The team is committed to sustainability and responsible tourism, making a positive impact in the travel industry.
StudySmarter Expert Advice🤫
We think this is how you could land Holiday Supplier Administrator in Hampshire
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Inghams who are looking for fresh talent for roles like Holiday Supplier Administrator.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Inghams and give you a leg up for your Holiday Supplier Administrator application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Holiday Supplier Administrator openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Holiday Supplier Administrator in Hampshire
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Holiday Supplier Administrator role at Inghams.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Holiday Supplier Administrator position at Inghams.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Inghams.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Inghams's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Holiday Supplier Administrator.
How to prepare for a job interview at Inghams
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Inghams.
