At a Glance
- Tasks: Lead system integrations for seamless travel experiences and enhance customer satisfaction.
- Company: Join a passionate team at Inghams and Santa's Lapland, dedicated to adventure and sustainability.
- Benefits: Competitive salary, flexible working options, and a supportive work-life balance.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be part of a purpose-driven company making a positive impact in the travel industry.
- Qualifications: Experience with travel systems, strong communication skills, and a passion for problem-solving.
The predicted salary is between 45000 - 50000 £ per year.
The great outdoors is our happy place and it’s open all year round.
Ski the slopes, walk the walks and explore the Lapland wilderness.
If nature’s in your nature… if you’re itching for adventure - you’ve found your people.
We are united by our shared passion for our exceptional brands - Inghams and Santa's Lapland.
Driven by a strong sense of purpose, staying true to our commitment to our people and planet.
If you're looking for a career that's not just a job but a fulfilling adventure, we welcome you to explore opportunities with us.
Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world.
Join us on our journey, creating extraordinary travel experiences for all.
Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel.
We put people at the heart of everything we do and are proud of the extensive benefits we offer.
This role is based in Farnborough, Hampshire with 2 days per week in the office.
Our office is within walking distance of the train station and has free parking.
This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week).
Fixed term contract for 12 months
About The Role
This newly created position will establish and lead the management of system integrations between our platforms and external suppliers, including hotels, DMCs, airlines, activity providers, and channel managers.
The role will be instrumental in building reliable data exchange, enabling seamless booking processes, and driving automation to enhance product expansion and the overall customer experience.
Key responsibilities
- Oversee all connections with travel suppliers (hotels, airlines, excursion providers, DMCs etc).
- Manage end-to-end integration projects: planning, testing, go-live, and ongoing maintenance.
- Ensure consistent data synchronization for rates, availability, content, and bookings across systems.
- Troubleshoot connection issues, liaising with both internal IT and external supplier tech teams.
- Act as the main technical contact for all connectivity-related supplier relationships.
- Collaborate with suppliers and third-party tech providers to set up and maintain direct connections.
- Ensure compliance with data exchange standards, SLAs, and performance expectations.
- Support supplier onboarding by ensuring systems are correctly configured for live operation.
- Work with internal product, IT, and distribution teams to implement and enhance connectivity solutions.
- Maintain technical documentation, mapping guides, and API specifications.
- Coordinate with developers to prioritize integration enhancements and bug fixes.
- Monitor system performance, uptime, and data flow accuracy across all integrations.
- Analyse connection logs and booking data to identify and resolve inefficiencies.
- Provide regular performance reports to management and recommend improvements.
- Identify and evaluate new connectivity opportunities to expand the product portfolio.
- Stay informed on emerging travel tech trends.
- Support automation and digital transformation initiatives with our Digital Transformation Lead.
Am I the right person?
We are looking for your application to demonstrate
- Strong understanding of travel distribution systems, GDS, supplier APIs, and dynamic packaging.
- Experience with integrations and connectivity with travel suppliers.
- Familiarity with travel CRS, booking engines, and mid-office/back-office systems.
- Excellent communication and coordination skills across technical and non-technical stakeholders.
- Strong problem-solving and analytical skills.
- Ability to manage multiple integration projects simultaneously.
- Detail-oriented, organised, and comfortable working in a fast-paced environment.
Sustainability and responsible tourism is at our core and our values will be close to your heart.
Diversity is to be celebrated.
Life would be dreary, and change would be slow, if we all thought the same way.
We challenge our ideas, each other, and our business partners - always with respect and kindness.
Inghams and Santa’s Lapland are incredibly passionate about the holidays we sell, and our employees both in the UK and Overseas are focussed on ensuring that we meet, indeed exceed, the expectations of our customers.
Our vision
“To be the most loved travel company in our markets, famous for customer experience and sustainable travel”.
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Travel Connectivity and Integrations Manager in Farnborough employer: Inghams
At Inghams and Santa's Lapland, we pride ourselves on being an exceptional employer that values adventure, sustainability, and employee well-being. Located in Farnborough, Hampshire, our vibrant work culture encourages flexibility and work-life balance, with extensive benefits designed to support your growth and fulfilment. Join us in creating extraordinary travel experiences while being part of a purpose-driven team that celebrates diversity and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Connectivity and Integrations Manager in Farnborough
✨Get Involved in Local Travel Events
Join local tourism fairs or travel expos in your area. These events are a treasure trove for networking, and you can often meet hiring managers from companies like Inghams who are looking for fresh talent for roles like Travel Connectivity and Integrations Manager.
✨Showcase Your Travel Know-How
Create a travel blog or use social media to share your experiences and insights about different destinations. This can help you stand out to recruiters in the travel industry, demonstrating your passion for the sector and your ability to engage with an audience.
✨Connect with Alumni from Your School
Check out alumni groups linked to the travel and tourism sectors. Often, these connections can lead to inside info about opportunities at companies like Inghams and give you a leg up for your Travel Connectivity and Integrations Manager application.
✨Don’t Shy Away from Cold Emails
If there's a dream company you want to join, don’t hesitate to send a friendly email to their HR or recruitment team. Express your interest in their vision and mention that you’re keen on any Travel Connectivity and Integrations Manager openings they might have. It's a bold move, but it might just pay off!
We think you need these skills to ace Travel Connectivity and Integrations Manager in Farnborough
Some tips for your application 🫡
Show Your Passion for Travel:In the travel and tourism industry, your love for exploration and different cultures should shine through in your application. Make sure to share personal anecdotes or experiences that highlight your enthusiasm for travel—this can really set you apart when applying for the Travel Connectivity and Integrations Manager role at Inghams.
Highlight Your Customer Service Skills:Customer service is king in travel and tourism. When detailing your work experience, focus on situations where you provided outstanding service or resolved customer issues, as this demonstrates your ability to ensure client satisfaction. Include specific examples in your CV to show that you're ready to face the challenges of the Travel Connectivity and Integrations Manager position at Inghams.
Keep Your CV Travel-Themed:When it comes to CV conventions in the travel industry, think of including any relevant certifications or training you've completed, like first aid or tour guiding courses. If you've travelled widely yourself, don't hesitate to mention that—it's all about showing your background fits the globetrotting vibe of Inghams.
Craft a Compelling Cover Letter:Your cover letter should not only explain why you're a great fit but also reflect your personality! Use this space to express what excites you about the travel sector and how you can contribute to Inghams's adventures. Share any unique perspectives or ideas you have to enhance the travel experience, especially as a full-time Travel Connectivity and Integrations Manager.
How to prepare for a job interview at Inghams
✨Show Off Your Travel Knowledge
For a role in travel and tourism, it’s vital to demonstrate your knowledge of different destinations, cultures, and travel trends. Brush up on popular destinations and recent changes in travel restrictions. We suggest bringing some interesting travel stories or experiences to share—this can help you connect personally with the interviewer!
✨Prepare for Customer Scenarios
Expect to be hit with customer service scenarios during the interview. They might ask how you'd handle a challenging traveller or resolve a booking issue. Think of a few real-life examples from your experiences, even if they’re just from customer service roles. This will show that you're ready for the field and have the right mindset to tackle on-the-ground challenges!
✨Highlight Your Flexibility and Passion
In a full-time travel position, there are often irregular hours and spontaneous travel opportunities. Be sure to convey your flexibility and willingness to embrace the unpredictable nature of this industry. Let’s showcase that enthusiasm for travel and how it drives your decision-making!
✨Know the Tools of the Trade
Get familiar with travel booking systems and tools, such as Amadeus or Sabre. If you have experience using any specific software or even social media for travel promotions, bring that up! We want to show that you can hit the ground running and adapt quickly to their processes at Inghams.
