Commercial Yield Analyst in Highland

The great outdoors is our happy place and it's open all year round. Ski the slopes, walk the walks and explore the Lapland wilderness. If nature's in your nature… if you're itching for adventure - you've found your people. We are united by our shared passion for our exceptional brands - Inghams and Santa's Lapland. Driven by a strong sense of purpose, staying true to our commitment to our people and planet.

If you're looking for a career that's not just a job but a fulfilling adventure, we welcome you to explore opportunities with us. Join our team and be part of a dynamic, purpose-driven business dedicated to making a positive impact in the world. Our vision is to be the most loved travel company in our markets, famous for customer experience and sustainable travel. We put people at the heart of everything we do and are proud of the extensive benefits we offer.

This role is based in Farnborough, Hampshire with 2 days per week in the office. Our office is within walking distance of the train station and has free parking. This is a full-time position, however work life balance is important to us and so we are open to discussion on flexible working patterns (minimum 4 days per week). Salary: £40,000 - £45,000 + bonus.

About the role:

• You will be accountable for managing capacity and yield of our holidays and ensuring profitable growth.
• You will challenge the Commercial team and other leaders on the commercial drivers behind gross margin performance and how to increase over time.
• This is a role for an individual who understands the key drivers of business performance and how to optimise yield across all channels.
• Manage yield and capacity processes within a framework outlined by the Senior Commercial Manager, challenging the framework with insight gained from the available data.
• Consolidating or guaranteeing departures based on projected profit.
• Analysing data to identify opportunities for improving commercial performance.
• Reporting to the business on key measures such as passenger volume, margin and load factors.
• Recording and managing all contracted risks/commitments to maximise opportunities and avoid losses.
• Commercially value different trading scenarios.
• Assist with strategic planning and input into budgets and 3-year planning process.
• Assist with target-setting for all areas of the business based on the agreed strategic plan, budget and reforecast.
• Deep dive into data that is available to aid margin-led commercial decision making, e.g. destination regions/customer demographics/source customer regions.
• Present analysis in a manner that is understood by all relevant stakeholders and focuses on the commercial benefit.
• Use data to deliver commercially focused reporting to stakeholders at all levels.
• Continuously review and revise reporting to ensure it is accurate and helping drive the right commercial decision making.
• Mentor and support junior team members, sharing best practice and commercial insight.

Am I the right person?

We are looking for your application to demonstrate:

• Experience in an analytical role in commercial, sales or marketing teams.
• Experience of presenting commercially-focused data and breaking-down complex analysis into logical steps.
• Self-critical with a focus on improving quality of analysis, process and output.
• Mental agility; inquisitive and challenging of the status quo.
• Driven by improving overall business performance and profitability.
• Experience of working in an industry with a variety of commercial drivers (e.g. travel) would be a significant advantage.
• Experience of working with a yield management system would be an advantage.
• Sustainability and responsible tourism is at our core and our values will be close to your heart.
• Diversity is to be celebrated. Life would be dreary, and change would be slow, if we all thought the same way. We challenge our ideas, each other, and our business partners - always with respect and kindness.

Inghams & Santa's Lapland are a part of Hotelplan Group, a well-established and diverse family of specialist tour operators, with a long tradition of developing and operating market-leading experiences.