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- Tasks: Lead a team to deliver impactful careers advice in custodial settings.
- Company: Ingeus, dedicated to transforming lives and building safer communities.
- Benefits: Generous leave, private medical insurance, and community volunteering days.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in team management and strong communication skills required.
- Other info: Inclusive recruitment process with support available for all applicants.
Are you a strategic, people-focused leader with a passion for performance, quality and partnership working? We are seeking an experienced Team Manager to lead the delivery of our In-custody Careers, Information, Advice and Guidance (CIAG) contract across the region. This is a pivotal role with responsibility for operational performance, team leadership and stakeholder engagement, ensuring high-quality outcomes for people in custody while representing Ingeus with commissioners and prison partners.
Leadership & Performance
- Lead, manage and inspire CIAG Advisors and Peer Mentors to deliver high-quality services and exceed contractual KPIs.
- Hold local operational and performance management responsibility for all front-line delivery roles.
- Coach, develop and motivate staff through regular supervision, performance reviews and development planning.
- Plan, forecast and manage resources to meet changing operational requirements, including timely recruitment.
- Act as Senior Practitioner when required, delivering casework and interventions to provide resilience and flexibility.
- Champion the value of lived experience, ensuring services are inclusive, supportive and empowering.
- Motivate and promote service users' belief in their ability to change and progress.
Compliance & Quality
- Ensure delivery meets CIAG quality standards, including Matrix, Ofsted and HMIP requirements.
- Lead on compliance, audit, reporting and quality assurance across the service.
- Maintain full compliance with Ingeus policies, procedures and contractual obligations.
Partnership Working & Stakeholder Engagement
- Act as the key local representative for Ingeus with commissioners and stakeholders.
- Build and maintain strong working relationships with the Governor, Head of Education, Skills & Work, and wider prison teams.
- Develop and deliver the local partnerships strategy in line with regional and national objectives.
- Work collaboratively with MOJ staff and prison stakeholders to enhance service delivery and outcomes.
- Identify opportunities for service integration, innovation and best practice sharing across the region.
We are looking for someone who brings:
- Proven experience of managing teams in complex, multi-stakeholder environments.
- Strong knowledge of the Justice sector, particularly custodial settings.
- Excellent communication, negotiation and stakeholder management skills.
- A strong commitment to social value and improving outcomes for local communities.
- Flexibility to travel across the region, as this role covers multiple locations.
Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. As we wait for the necessary background checks to be completed, you'll have plenty of opportunities to shadow your colleagues, ask questions, and learn the ropes.
Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.
At Ingeus, we've spent time listening to our employees to build our benefits package:
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
- EAP Support programme available 24/7, including 6 free counselling sessions.
- Private medical insurance and life assurance.
- Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
- Eyecare vouchers to help with glasses or eye care.
- Online Shopping discounts.
- Cycle to Work scheme and travel season ticket loan.
- Long service awards to celebrate your commitment.
- Salary Finance offering financial education and advice.
- The opportunity to purchase extra benefits like critical illness cover and dental insurance.
We understand that everyone's journey is different, and we're committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments - whether that's help with the application, interview format, or anything else - we're here to listen and work with you to find the best approach.
Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don't hesitate to contact us to discuss how we can support you. If you think you have what it takes, don't delay and apply today - If we receive enough applications, this role may close early.
Team Manager in Wetherby employer: Ingeus
Contact Detail:
Ingeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Manager in Wetherby
✨Tip Number 1
Networking is key! Reach out to people in the industry, especially those who work in similar roles or organisations. A friendly chat can lead to valuable insights and even job leads.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your interview skills with a friend or mentor. Mock interviews can help you feel more confident and articulate when discussing your experience and how it relates to the Team Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Team Manager in Wetherby
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing teams and working in complex environments. We want to see how your skills align with our mission and the specific requirements of the Team Manager role.
Showcase Your Leadership Skills: In your application, emphasise your leadership style and how you've inspired teams in the past. We’re looking for someone who can motivate and develop others, so share examples that demonstrate your ability to coach and support staff.
Highlight Your Stakeholder Engagement Experience: Don’t forget to mention any experience you have in building relationships with stakeholders. We value strong communication and negotiation skills, so provide examples of how you've successfully engaged with partners in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ingeus
✨Know Your Stuff
Before the interview, dive deep into the specifics of the CIAG contract and the role of a Team Manager. Familiarise yourself with the key performance indicators (KPIs) and quality standards like Matrix and Ofsted. This will show that you’re not just interested in the job, but you understand the impact it has on the community.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in complex environments. Think about times when you’ve motivated staff or improved performance. Be ready to discuss your coaching style and how you develop others, as this is crucial for the role.
✨Engage with Stakeholders
Since stakeholder engagement is key, come prepared with ideas on how to build strong relationships with prison partners and commissioners. You might even want to mention any previous experiences where you’ve successfully collaborated with multiple stakeholders to achieve a common goal.
✨Emphasise Social Value
This role is all about making a difference, so be sure to express your commitment to social value and improving outcomes for local communities. Share any relevant experiences that highlight your passion for helping others and how you’ve contributed to positive change in past roles.
