At a Glance
- Tasks: Be the friendly voice helping claimants with their queries and ensuring smooth communication.
- Company: Join Ingeus, a leader in transforming lives through employment and wellbeing services.
- Benefits: Enjoy a competitive salary, hybrid working options, and opportunities for personal growth.
- Other info: Dynamic team environment with a commitment to your professional development.
- Why this job: Make a real difference by supporting individuals on their journey to better health and employment.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 23555 - 28789 £ per year.
Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.
We are delighted to announce exciting opportunities to join us as a Customer Service Advisor as the first point of contact for many claimants accessing the Health Assessment Advisory Service. The Claimant Advisors ensure claimants' queries are resolved in a timely manner and are responsible for ensuring accurate recording of data and dealing with general administration to a high standard. Roles are available in Birmingham or Stockton on Tees and can be on a Hybrid basis.
Responsibilities:
- Managing a large amount of inbound and outbound calls in a timely manner.
- Handling claimant enquiries as the single point of contact for claimants and other third parties using the enquiry service.
- Taking responsibility for enquiries from first contact through to conclusion.
- Providing a high level of customer service, ensuring that all calls and enquiries are dealt with in a professional, polite and caring manner, and demonstrating customer service excellence at all times.
- Ensuring that call scripts and documented procedures are followed at all times to ensure the quality and consistency of calls.
- Logging information taken on calls/enquiries accurately and in a timely manner on the relevant systems.
- Providing advice and guidance to claimants where appropriate and/or directing them to relevant advice and guidance.
- Escalating any enquiry or issue that you cannot resolve directly and ensuring full follow up to resolution.
- Supporting the Claimant Enquiry Team and other support functions with any associated administration tasks as required.
- Commitment to personal and professional development, ensuring all necessary learning is completed.
Qualifications
Essential Criteria:
- Previous experience in a customer service role.
- Previous call handling experience.
- Strong customer service skills.
- Excellent written and verbal communication skills.
- Good interpersonal skills.
- Analytical and problem-solving skills.
- IT literacy including the ability to type/data input accurately, and at speed.
- Previous experience using CRM databases.
- Organised and able to manage time productively.
- Flexible and able to adapt and respond well to change.
Employment Type: Full Time / Permanent
Compensation: up to GBP 27495 - yearly
Customer Service Advisor in Stockton-on-Tees employer: Ingeus
Ingeus is an exceptional employer that prioritises the growth and well-being of its employees while making a significant social impact in Hammersmith. With a strong commitment to inclusivity, a supportive work culture, and opportunities for professional development, Ingeus empowers its Employment Advisors to inspire and transform lives through meaningful employment support. Join us to be part of a team that values your contributions and fosters a positive environment for both staff and participants alike.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Stockton-on-Tees
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ingeus. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ingeus before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ingeus:Your cover letter is your chance to shine! Tell us why you want to work at Ingeus specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ingeus!
How to prepare for a job interview at Ingeus
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
