Job Description
To lead the operational deployment of clinical and non-clinical resources across assigned Assessment Centres/ remote delivery channels, ensuring available capacity is translated into safe, efficient and responsive service delivery. The role provides the operational link between strategic performance and capacity planning and day-to-day Assessment Centre management, coordinating resources across locations, anticipating constraints and enabling timely action to protect volume, quality, customer service and people outcomes.
The Regional Performance Manager will act as the designated deputy to the Senior Performance Manager and will directly lead the Video Assessment and Telephone Assessment Hub Managers, establish consistent resource-management disciplines, and use management information to balance demand, capability and availability. Working closely with operational Managers, Capacity Planning, recruitment, L&D, clinical leadership and operational support functions, the role will strengthen resilience, reduce avoidable lost capacity and support continuous improvement across WCA Clinical Operations.
Act as the designated deputy to the Senior Performance Manager, providing leadership cover, supporting operational decision-making and representing the function in agreed meetings and forums.
Translate demand, capacity and performance plans into practical operational resource plans across Assessment Centres, Video Assessment and Telephone Assessment delivery channels.
Lead the deployment and reallocation of clinical and non-clinical resources across locations, balancing service demand, colleague capability, availability, quality requirements and claimant needs.
Provide direct line management, direction and coaching to the Video Assessment Hub Manager and Telephone Assessment Hub Manager, setting clear expectations for resource control, operational performance, colleague engagement and service standards.
Maintain oversight of rotas, planned leave, training, meetings, vacancies, new-starter pipelines and other capacity impacts, ensuring that risks are identified early and mitigations are agreed and tracked.
Coordinate short-notice operational responses to absence, demand variation, site disruption and other delivery pressures, escalating material risks with clear options and recommendations.
Work in partnership with Capacity Planning and...
Regional Performance Manager in London employer: Ingeus
Ingeus is an exceptional employer that prioritises the growth and well-being of its employees while making a significant social impact in Hammersmith. With a strong commitment to inclusivity, a supportive work culture, and opportunities for professional development, Ingeus empowers its Employment Advisors to inspire and transform lives through meaningful employment support. Join us to be part of a team that values your contributions and fosters a positive environment for both staff and participants alike.
