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- Tasks: Be the first point of contact for participants and assist with programme engagement.
- Company: Join a dynamic team dedicated to helping individuals find employment opportunities.
- Benefits: Enjoy a competitive salary, potential remote work options, and great corporate perks.
- Why this job: Make a real impact by helping others while developing your communication skills in a supportive environment.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Located in vibrant Islington, this role offers a chance to grow within a passionate team.
The predicted salary is between 16200 - 19800 £ per year.
Salary: £27,000.50
Location: Islington
The Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment Advisors to personalise the initial face to face meeting.
Contact Centre Advisor employer: Ingeus
Contact Detail:
Ingeus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Advisor
✨Tip Number 1
Familiarise yourself with the Job Centre Plus (JCP) services and how they operate. Understanding their processes will help you engage effectively with participants and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. As a Contact Centre Advisor, you'll need to convey information clearly and empathetically, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Research common challenges faced by participants in employment programmes. Being able to discuss these challenges and how you can help overcome them will show your commitment to supporting individuals in their job search.
✨Tip Number 4
Network with current or former Contact Centre Advisors if possible. They can provide insights into the role and share tips on what the hiring team values most, giving you an edge in your application process.
We think you need these skills to ace Contact Centre Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Contact Centre Advisor. Highlight key skills such as communication, customer service, and engagement with participants.
Tailor Your CV: Make sure your CV reflects relevant experience in customer service or contact centre roles. Use specific examples that demonstrate your ability to engage with clients and work collaboratively with teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and explains why you are a good fit. Mention your understanding of the programme and how you can contribute to its success.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your documents are well-formatted and professional.
How to prepare for a job interview at Ingeus
✨Know the Programme Inside Out
Make sure you understand the programme you'll be promoting. Familiarise yourself with its benefits and how it helps participants. This knowledge will show your enthusiasm and commitment during the interview.
✨Practice Active Listening
As a Contact Centre Advisor, you'll need to listen carefully to participants' needs. During the interview, demonstrate your active listening skills by summarising what the interviewer says and responding thoughtfully.
✨Prepare for Role-Play Scenarios
You might be asked to handle a mock call or scenario during the interview. Practise common customer service situations, focusing on empathy, problem-solving, and clear communication to showcase your skills.
✨Showcase Your Teamwork Skills
Collaboration with Work Coaches is key in this role. Be ready to discuss examples of how you've successfully worked in a team environment, highlighting your ability to communicate and support others.
