Restart Debt Advisor Contract:
Permanent Hours of work:
37.5 per week Monday- Friday 09.00 -17.00 Location:
Manchester St Anns Street St Anns Square M2 7LP
(Travel across multiple sites in Greater Manchester is required, we currently have offices in Wigan, Bolton, Bury, Rochdale, Oldham, Manchester City Centre, Stockport and Tameside) Salary:
£30,000 per annum & Company Benefits As our Debt Advisor, you will: Provide confidential advice and support to participants referred to you, including supporting with money solutions and income maximisation. Manage a caseload and working with them on their action plan to improve their financial situation and review their progress regularly. Work closely with the wider Delivery Team to adhere to the contract requirements in respect of performance outcomes, commercial compliance and quality of service. Liaise with third parties, as appropriate, including creditors, DWP, Job Centre Plus, landlords, utility companies etc. on behalf of the participant regarding arrears, repayments, and other debt issues. Provide money advice group sessions, workshops and briefings for participants. including opening a bank or post office account, budgeting, understanding credit options etc. Maintain accurate up-to-date records of all participant cases after every contact with the individual and/or other agencies. Set up payment plans with utilities providers and submitting applications to utilities trust funds on behalf of the participant. Keep up to date with legislation, policies and procedures relating to casework and attending relevant subject based training, briefings and networking events with the Institute of Money Advisers and other bodies. Travel across multiple sites in Greater Manchester is required, we currently have offices in Wigan, Bolton, Bury, Rochdale, Oldham, Manchester City Centre, Stockport and Tameside
Job requirements
As our Debt Advisor, you will have: Recent experience of providing debt advice and have successfully completed the Certificate in Money Advice Practice. Experience of working in a fast paced, evolving environment with the ability to manage multiple priorities. Experience of working in a performance target driven environment, such as business to business sales or equivalent. Excellent communication skills with the ability to persuade, influence and listen to others. The ability to effectively network to build and maintain effective relationships internally and externally. High level digital literacy skills, and data accuracy skills, including strong working knowledge of Microsoft Office applications and web-based communication technologies. The post is subject to an enhanced DBS check.
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Locations
Restart Debt Advisor in Cheshire, Warrington employer: Ingeus
Ingeus is an exceptional employer that prioritises the growth and well-being of its employees while making a significant social impact in Hammersmith. With a strong commitment to inclusivity, a supportive work culture, and opportunities for professional development, Ingeus empowers its Employment Advisors to inspire and transform lives through meaningful employment support. Join us to be part of a team that values your contributions and fosters a positive environment for both staff and participants alike.
