Contract Support Advisor
Regional Office Worker - Site & Community based in Birmingham
Salary: £ per annum + Package
The Contract Support Team provide support services to our Employability contracts. The Contract Support Advisor delivers an outstanding level of customer service to Ingeus' participants and internal stakeholders, primarily over the telephone and via electronic communication.
Contact all new JCP referrals and self-referrals within agreed minimum service standards, conducting high-quality conversations to positively influence referral to start conversion rates and promote a positive view of Ingeus' Programmes - Undertake follow-up actions including calls, texts, and letters, and make reminder calls to promote participant attendance to Ingeus' Programmes
Receive and respond promptly to inbound calls and emails from clients, addressing queries, concerns, and requests in line with contractual procedures - Maintain accurate records in line with contractual guidelines, analyse data to highlight improvements, and manage the contract-specific inbound line
Complete compliance checks against KPIs and record findings to inform leadership of trends, issues, and process improvements - Liaise with internal operations and external stakeholders to support the wider organisation
Job requirements
You will require
Excellent verbal and written communication skills, including presentational ability
Exceptional data entry accuracy
Practical problem-solving abilities
Strong organisation skills with the ability to manage a busy workload under pressure
Commitment to personal and professional development
Effective influencing and persuasion skills - Empathetic approach to sensitive conversations
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Contract Support Advisor in Birmingham employer: Ingeus
Ingeus is an exceptional employer that prioritises the growth and well-being of its employees while making a significant social impact in Hammersmith. With a strong commitment to inclusivity, a supportive work culture, and opportunities for professional development, Ingeus empowers its Employment Advisors to inspire and transform lives through meaningful employment support. Join us to be part of a team that values your contributions and fosters a positive environment for both staff and participants alike.
