Senior Personal Wellbeing Advisor in Newcastle upon Tyne

Salary: £30,870

Contract: Full Time Permanent

Location: Newcastle

Rebuilding your life after sentencing is one of the toughest challenges a person can face. But with the right support, it’s possible. That’s where you come in. We’re looking for a Senior Personal Well-being Advisor—someone with a rare mix of compassion, resilience, organisation and flexibility. This is for the person who understands that rehabilitation isn’t just about offering advice; it’s about rolling up your sleeves and pro‑actively supporting someone on their journey.

This is a demanding role; in addition to supporting the team manager with day‑to‑day management of the team, you'll also be responsible for case management in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and see them take real steps toward transforming their life, it’s a great feeling.

About the Role

You will support the team manager with day‑to‑day operational management of a busy and diverse team. Your tasks will extend to preparing statistics and reports, supporting staff supervisions, coaching and mentoring to help team members hit KPIs, completing observations and giving feedback in a supportive way that will help team development. You will support a caseload of service users that may have been previously released from prison, on a suspended sentence or on community orders. Based out of the office and local probation offices you will work collaboratively with pre‑release teams, probation and other internal departments to support them on their journey. You will need to juggle multiple individuals at once, ensuring each person gets the support they need, while keeping meticulous records of every interaction. You’ll often be able to plan your own schedule, but you will need to prioritise effectively—this role is challenging and no day will be the same.

What You’ll Be Doing

• Supporting: You will support staff with day‑to‑day management as needed by the TM with professionalism, integrity and confidentiality.
• Assessments & Action Plans: You will complete personal wellbeing assessments and create tailored action plans for each individual you work with. You will guide individuals according to their plan, helping them reintegrate through practical wellbeing activities.
• Collaboration: Your intervention may be part of a wider support package so collaborating with internal and external colleagues is a key part of the role.
• Caseload Management: You’ll manage multiple individuals, balancing their needs while keeping up with all the related admin.
• Partnership Working: Identify relevant local organisations to enhance the offering to our service users.
• Quality Recording: Keep thorough, up‑to‑date records of all your work on our IT systems.

What We’re Looking For

• Relationship Building: You’re able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a genuine, trust‑building, non‑judgmental way, with particular attention to confidentiality and boundaries.
• Safeguarding Awareness: You are supporting complex individuals at a challenging time in their lives and will need to identify any safeguarding risks.
• IT & Administrative skills: Keeping meticulous records of every interaction to measure client progress and ensure effective interventions.
• Organisation: You can handle a busy caseload and stay on top of detailed records.
• Resilience: This role can be challenging, and results may take time, but you are the kind of person who stays committed and sees things through.

Note: While we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. While waiting for the background checks to complete, you’ll have opportunities to shadow colleagues, ask questions, and learn the ropes.

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce re‑offending, build stronger communities, and help people realise their potential.

Benefits

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support Programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eye care vouchers to help with glasses or eye care.
• Online shopping discounts.
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you. If you think you have what it takes, don’t delay and apply today—if we receive enough applications, this role may close early.