Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team supporting individuals in custody, ensuring safety and professionalism.
- Company: Ingeus transforms lives and builds stronger communities through rehabilitation services.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and exclusive discounts.
- Why this job: Make a real impact by helping others rebuild their lives in a supportive environment.
- Qualifications: Strong communication, leadership skills, and IT proficiency are essential.
- Other info: Enhanced DBS check required; applications from those with lived experience are welcome.
The predicted salary is between 26500 - 35800 £ per year.
Senior Case Worker (Custody)
Locations: HMP Brinsford, Stoke Heath, Oakwood and Hewell
Salary: £31,590
Contract Type:Permanent
Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. Our Custody teams are instrumental in delivering a quality service to support rehabilitation by pro-actively supporting participants on their journey
We are looking for aSenior Case Workerto support our teams working across 4 prisons in the West Midlands. This is a challenging and rewarding role, providing leadership and guidance to a team of Case Workers who work directly with individuals in custody. You will play a key role in maintaining a safe, supportive, and professional environment for both staff and those we support.
About the Role
As a Senior Case Worker, you will be responsible for managing and leading a team of Activity facilitators and Case Workers, ensuring best use of resources to deliver activities on a day-to-day basis in a custody setting. You will lead by example, ensuring that high standards of professionalism and safety are consistently maintained.
You will oversee the day-to-day delivery of the service, ensuring staff are effectively deployed, supported, and confident in their roles. You will provide coaching, performance feedback, and supervision to ensure continuous improvement and professional development across the team.
You will also act as a point of escalation for incidents, safeguarding concerns, and operational issues, working closely with prison staff and other professionals to promote a joined-up approach to care and safety within the establishment.
WhatYou\’llBe Doing:
- Relationship Building:to liaise and build relationships with internal departments within the custody setting, your team and partner organisations, to drive referrals to the programme. You will be expected to attend regular meetings in the prisons to update on performance and maintain a joined up approach.
- Performance management: To ensure all monthly performance and KPI’s are met, holding regular performance meetings and conducting monthly 121/performance reviews with activity facilitators and case workers and conduct training where needs are identified.
- Reporting: Liaising with Custody Delivery Manager on a weekly basis to ensure all relevant service level and KPI’s are maintained and report any risk to performance that has been identified.
- Training and development: To conduct learning needs analysis as required, with all activity facilitators and case workers, carry out observations of service delivery to measure quality assurance and provide feedback and training when needed to activity facilitators and case workers.
What We are Looking For:
- Communication Skills:You’ll have the ability to engage, motivate, persuade, and listen—building strong connections with those you support, your team and internal and external stakeholders.
- Safeguarding awareness:The team are supporting complex individuals at a challenging time in their lives so you will need clear understanding of safeguarding, confidentiality, and professional boundaries.
- Leadership Skills:Ability to support, supervise and motivate a team. We look for enthusiastic and flexible team players with high expectations of self and others.
- Flexibility: Using your lateral thinking skills andflexible approach to problem solving you will ensure your teams are working efficiently and effectively.
- IT Skills: Competent in the use and purpose of technology with excellent IT and administrative skills with the ability to upskill the team where necessary.
What We Offer:
At Ingeus, we listen to our employees and have developed a benefits package that supports both your personal and professional well-being:
• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Exclusive discounts via Perks at Work.
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.
Whilst we welcome applications from those with lived experience, this role requires an enhanced Level 1 DBS check and HMPPS vetting.
At Ingeus, our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.
About Ingeus:
Ingeus partners with governments, employers, and local communities to address the challenges posed by social and technological change.
At Ingeus, we pride ourselves on fostering an inclusive culture where everyone is treated with dignity, valued for their contributions, and encouraged to grow. We are committed to supporting neurodiverse candidates and offer a clear and accessible application, screening, and interview process. Please contact us via email at jkumar@ingeus.co.uk for further details.
If you have the passion and you think you have what it takes, don\’t delay and apply today!
If we receive enough applications, this role may close early.
#J-18808-Ljbffr
Custody Senior Case worker employer: Ingeus UK
Contact Detail:
Ingeus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Custody Senior Case worker
✨Tip Number 1
Familiarise yourself with the specific challenges faced by individuals in custody. Understanding their needs and the rehabilitation process will help you connect better during interviews and demonstrate your commitment to supporting them.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've successfully managed teams, resolved conflicts, or improved performance, as these skills are crucial for a Senior Case Worker.
✨Tip Number 3
Network with professionals in the criminal justice and rehabilitation sectors. Attend relevant events or join online forums to gain insights and make connections that could benefit your application and future role.
✨Tip Number 4
Prepare to discuss safeguarding practices in detail. Given the sensitive nature of the role, being able to articulate your understanding of safeguarding principles and how you would apply them in a custody setting will set you apart.
We think you need these skills to ace Custody Senior Case worker
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of a Senior Case Worker. Focus on leadership, communication, and performance management skills, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for supporting individuals in custody and detail how your previous experiences have prepared you for this role. Mention specific examples of relationship building and team leadership.
Highlight Relevant Qualifications: If you have any qualifications related to social work, psychology, or criminal justice, be sure to mention them. This will demonstrate your commitment to the field and your understanding of the challenges faced by individuals in custody.
Showcase Your Understanding of Safeguarding: Given the importance of safeguarding in this role, include any relevant training or experience you have in this area. Discuss your approach to maintaining professional boundaries and confidentiality when working with vulnerable individuals.
How to prepare for a job interview at Ingeus UK
✨Showcase Your Leadership Skills
As a Senior Case Worker, you'll be expected to lead and motivate your team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to provide guidance and support.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role. Be ready to discuss how you've built relationships with colleagues and stakeholders, and how you handle difficult conversations or conflicts.
✨Highlight Your Safeguarding Awareness
Given the sensitive nature of the work, it's crucial to show your understanding of safeguarding principles. Prepare to discuss scenarios where you've had to ensure confidentiality and maintain professional boundaries.
✨Prepare for Performance Management Questions
You'll need to manage performance and conduct reviews. Think about how you've previously set KPIs, conducted performance meetings, and provided constructive feedback to team members.
