Finance Benefit and Debt Advisor in Bournemouth

Salary: £22,226.40 for 30 hours

Hours: Part Time 30 hours per week (to be discussed at interview)

Location: Covering Bournemouth and Poole – Due to the areas covered you must be able to travel for this role.

Rebuilding your life whilst on probation is one of the toughest challenges a person can face. Financial difficulties can often create additional barriers to moving forward. But with the right support, it’s possible. We’re looking for a Finance Benefit and Debt Advisor — someone with a rare mix of practicality, compassion, organisation and flexibility. We understand that rehabilitation isn’t just about offering advice; it’s about pro‑actively supporting someone to break down their financial barriers enabling them to move forward.

This is a demanding role; you will be working in a challenging environment with people who have complex needs and who can be reluctant to engage. But when you help someone break the cycle and you see them take real steps forward, it’s a great feeling.

About the Role:

Primarily based out of the probation offices, you’ll provide information, advice and support to individuals helping them regain control over their finances. This is a busy role, you’ll support multiple individuals at once, ensuring each person gets the focused support they need, while keeping meticulous records of every interaction to measure progress and ensure effective interventions. You will be chasing responses from stakeholders, following up benefit applications and keeping across all aspects of money management for each person. It can be a juggling act but for those you are working with, this support is invaluable.

What You’ll Be Doing:

• Advice and Support: Covering budgeting, arranging payment plans, accessing and applying for benefits, support with opening bank accounts and supporting them to gain an understanding of their finances.
• Working with external agencies: Such as local councils and charities, housing providers, utility providers and probation to provide practical support and guidance.
• Administration: You will keep meticulous records of every interaction ensuring effective interventions at each appointment.
• Group & 121 Delivery: Delivering support in various settings, either through tailored support sessions or utilising set interventions and learning materials. Deliver workshops on financial literacy and money management alongside 121 interventions.

What We’re Looking For:

• Relationship Building: You’re able to connect with people at all levels, engaging with key stakeholders within Probation and building relationships with Service Users in a way that’s genuine and promotes trust.
• Compassionate, non‑judgemental approach: You will be supporting vulnerable people who may have complex needs, mental health challenges, or addiction.
• Organisation and time management: You can handle a busy caseload and stay on top of detailed records by effectively planning and managing your own diary.
• Safeguarding awareness: You are supporting complex individuals at a challenging time in their lives and will need to be able to identify any safeguarding risks. You will be fully supported following any challenging interventions.
• Flexibility: You’ll need to be comfortable with change and be able to think on your feet.

Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. As we wait for the necessary background checks to be completed, you’ll have plenty of opportunities to shadow your colleagues, ask questions, and learn the ropes.

Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities, and help people realise their potential.

Benefits:

• 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
• EAP Support programme available 24/7, including 6 free counselling sessions.
• Private medical insurance and life assurance.
• Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
• Eyecare vouchers to help with glasses or eye care.
• Online Shopping discounts.
• Cycle to Work scheme and travel season ticket loan.
• Long service awards to celebrate your commitment.
• Salary Finance offering financial education and advice.
• The opportunity to purchase extra benefits like critical illness cover and dental insurance.

We understand that everyone’s journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments—whether that’s help with the application, interview format, or anything else—we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please don’t hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you.

If you think you have what it takes, don’t delay and apply today — if we receive enough applications, this role may close early.