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- Tasks: Engage participants in the Restart Programme and collaborate with Job Centre Plus.
- Company: Ingeus, a supportive company focused on employee well-being.
- Benefits: 25 days leave, private medical insurance, and community volunteering days.
- Why this job: Make a real difference by helping others find employment opportunities.
- Qualifications: Strong communication skills and ability to build relationships.
- Other info: Inclusive recruitment process with support available for all applicants.
The predicted salary is between 22000 - 29000 £ per year.
Contact Centre Advisor
Contract: Permanent
Salary: £26,227.50 per annum & Company Benefits
Full Time 37.5 hours Monday - Friday 09.00 - 17.00
Location: Birmingham Office 154 Charles Street Queensway
The Contact Centre Advisor will be the first point of contact with participants. They will work with the Job Centre Plus (JCP) Work Coaches to promote the value of the programme and engage the participant in the programme and collect any relevant information which will allow our Employment Advisors to personalise the initial face to face meeting and encourage attendance at the appointment.
As our Contact Centre Advisor, you’ll:
- Effectively engage Participants onto the Restart Programme through promotion of the programme in a relevant, personalised and appropriate way to participants, Job Centre Plus Work Coaches and other stakeholders.
- Build and maintain effective working relationships with contacts at Job Centre Plus, providing relevant Management Information to support their monitoring of both flow and suitability of participants.
- Ensure that all documentation relating to participants is completed and maintained in an accurate, timely and respectful manner.
- Effectively collaborate with the Employment Advisors to ensure all participant information is provided in a timely manner and work cohesively with Job Centre Plus.
- Meet and exceed set targets, KPI’s and Customer Service Standards.
As our Contact Centre Advisor, you’ll have:
- The ability to effectively network to build and maintain effective relationships internally and externally.
- Excellent verbal and written communication skills.
At Ingeus, we’ve spent time listening to our employees to build our benefits package:
- 25 days annual leave plus bank holidays with the opportunity to salary trade extra.
- EAP Support programme available 24/7 with access to 6 x counselling sessions.
- Private Medical Insurance.
- Eyecare vouchers with help to purchase new glasses.
- Life assurance.
- Online discount shopping.
- Cycle to Work scheme.
- Season ticket loan.
- Up to two days each year dedicated to Community Giving (Volunteering).
- Access to Salary Finance; financial education and advice.
- The opportunity to buy extra perks such as critical Illness Cover, dental insurance.
- Long Service Awards.
At Ingeus, our culture is built on the principle of treating everyone with dignity, ensuring that every individual is comfortable, confident and recognised for the value of their contributions. We understand that everyone's journey is different, and we’re committed to making our recruitment process as inclusive and accessible as possible. If you require any support or adjustments - whether that’s help with the application, interview format or anything else - we’re here to listen and work with you to find the best approach. Our goal is to ensure you can showcase your skills and potential in a way that works for you. Please do not hesitate to contact us at careers@ingeus.co.uk to discuss how we can support you.
Please note that this role could be closed early if we receive sufficient applications.
Engagement Advisor Birmingham employer: Ingeus UK
Contact Detail:
Ingeus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Advisor Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Ingeus or connect with people in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to engagement and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your communication skills during the interview. Remember, as an Engagement Advisor, you'll need to engage effectively with participants and stakeholders, so let your personality shine through!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the Ingeus team.
We think you need these skills to ace Engagement Advisor Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the role of Engagement Advisor. We want to see how you can effectively engage participants and build relationships, so don’t hold back on showcasing those abilities!
Show Off Your Communication Skills: Since excellent verbal and written communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or errors. We’re looking for someone who can communicate effectively with both participants and stakeholders.
Highlight Your Networking Abilities: In your application, mention any past experiences where you successfully built and maintained relationships. We value networking skills highly, so share examples that demonstrate your ability to connect with others, especially in a professional setting.
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Ingeus UK
✨Know the Programme Inside Out
Before your interview, make sure you understand the Restart Programme thoroughly. Familiarise yourself with its goals and how it benefits participants. This will help you articulate how you can effectively engage participants and promote the programme during your interview.
✨Showcase Your Communication Skills
As a Contact Centre Advisor, excellent verbal and written communication skills are crucial. Prepare examples of how you've successfully communicated with diverse groups in the past. Practising common interview questions can also help you express your thoughts clearly and confidently.
✨Demonstrate Relationship-Building Abilities
Think of specific instances where you've built effective relationships, whether with colleagues or external stakeholders. Be ready to discuss how you would approach networking with Job Centre Plus Work Coaches and other partners to enhance participant engagement.
✨Prepare for Target-Driven Discussions
Since meeting targets and KPIs is part of the role, come prepared with examples of how you've met or exceeded targets in previous positions. This shows that you're results-oriented and ready to contribute to the team's success right from the start.
