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- Tasks: Lead a team supporting individuals in custody, ensuring safety and professional standards.
- Company: Join Ingeus, a leader in rehabilitation and community support.
- Benefits: Enjoy 25 days annual leave, private medical insurance, and exclusive discounts.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Strong communication, leadership, and IT skills required.
- Other info: Flexible working environment with opportunities for personal and professional growth.
The predicted salary is between 31590 - 31590 £ per year.
Locations: HMP Dovegate, HMP Birmingham and HMYOI Swinfen Hall
Salary: £31,590
Contract Type: Permanent
Rebuilding your life after a custodial sentence is one of the toughest challenges a person can face. But with the right support, it’s possible. Our Custody teams are instrumental in delivering a quality service to support rehabilitation by pro‑actively supporting participants on their journey.
We are looking for a Custody Team Leader to support our teams in the West Midlands. This is a challenging and rewarding role, providing leadership and guidance to a team of Case Workers who work directly with individuals in custody. You will play a key role in maintaining a safe, supportive, and professional environment for both staff and those we support.
About the Role
You will be responsible for managing and leading a team of Activity facilitators and Case Workers, ensuring best use of resources to deliver activities on a day-to-day basis in a custody setting. You will lead by example, ensuring that high standards of professionalism and safety are consistently maintained.
You will oversee the day‑to‑day delivery of the service, ensuring staff are effectively deployed, supported, and confident in their roles. You will provide coaching, performance feedback, and supervision to ensure continuous improvement and professional development across the team.
You will also act as a point of escalation for incidents, safeguarding concerns, and operational issues, working closely with prison staff and other professionals to promote a joined‑up approach to care and safety within the establishment.
What You'll Be Doing:
- Relationship Building: to liaise and build relationships with internal departments within the custody setting, your team and partner organisations, to drive referrals to the programme. You will be expected to attend regular meetings in the prisons to update on performance and maintain a joined up approach.
- Performance management: To ensure all monthly performance and KPI’s are met, holding regular performance meetings and conducting monthly 121/performance reviews with activity facilitators and case workers and conduct training where needs are identified.
- Reporting: Liaising with Custody Delivery Manager on a weekly basis to ensure all relevant service level and KPI’s are maintained and report any risk to performance that has been identified.
- Training and development: To conduct learning needs analysis as required, with all activity facilitators and case workers, carry out observations of service delivery to measure quality assurance and provide feedback and training when needed to activity facilitators and case workers.
What We are Looking For:
- Communication Skills: You’ll have the ability to engage, motivate, persuade, and listen—building strong connections with those you support, your team and internal and external stakeholders.
- Safeguarding awareness: The team are supporting complex individuals at a challenging time in their lives so you will need clear understanding of safeguarding, confidentiality, and professional boundaries.
- Leadership Skills: Ability to support, supervise and motivate a team. We look for enthusiastic and flexible team players with high expectations of self and others.
- Flexibility: Using your lateral thinking skills and flexible approach to problem solving you will ensure your teams are working efficiently and effectively.
- IT Skills: Competent in the use and purpose of technology with excellent IT and administrative skills with the ability to upskill the team where necessary.
What We Offer:
- 25 days of annual leave plus bank holidays, with the option to trade for additional leave.
- EAP Support programme available 24/7, including 6 free counselling sessions.
- Private medical insurance and life assurance.
- Up to 2 days of Community Giving (volunteering) each year to support a cause that matters to you.
- Eyecare vouchers to help with glasses or eye care.
- Exclusive discounts via Perks at Work.
- Cycle to Work scheme and travel season ticket loan.
- Long service awards to celebrate your commitment.
- Salary Finance offering financial education and advice.
- The opportunity to purchase extra benefits like critical illness cover and dental insurance.
Whilst we welcome applications from those with lived experience, this role requires an enhanced DBS check and HMPPS EL1 vetting. As we wait for the necessary background checks to be completed, you’ll have plenty of opportunities to shadow your colleagues, ask questions, and learn the ropes.
Our Justice division is dedicated to transforming lives and creating safer communities. Our mission is to reduce reoffending, build stronger communities.
Custody Team Leader in Birmingham employer: Ingeus UK
Contact Detail:
Ingeus UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Custody Team Leader in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with professionals on LinkedIn. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their mission and values, especially around rehabilitation and support, so you can show how you align with their goals.
✨Tip Number 3
Practice your communication skills! Whether it’s answering common interview questions or discussing your leadership style, being clear and confident will help you stand out as a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Custody Team Leader in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Custody Team Leader. We want to see how you can bring value to our team, so don’t hold back on showcasing your leadership and communication skills!
Showcase Your Experience: When writing your application, be sure to include specific examples from your past roles that demonstrate your ability to manage teams and support individuals in challenging environments. We love seeing real-life stories that illustrate your capabilities!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see why you’re the right fit for the job.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ingeus UK
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Custody Team Leader. Familiarise yourself with the key aspects of managing a team, performance management, and relationship building within a custody setting. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed challenging situations. Highlight your ability to motivate and support others, as well as how you handle performance reviews and training needs. This will show that you have the leadership qualities they are looking for.
✨Demonstrate Your Communication Prowess
Effective communication is crucial in this role. Be ready to discuss how you engage with various stakeholders, including your team and external partners. Practice articulating your thoughts clearly and listen actively during the interview to show that you value input from others.
✨Understand Safeguarding and Professional Boundaries
Given the sensitive nature of working in a custody environment, it's essential to have a solid grasp of safeguarding principles and professional boundaries. Be prepared to discuss scenarios where you've had to navigate these issues, showcasing your awareness and commitment to maintaining a safe environment for both staff and individuals in custody.
