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- Tasks: Lead and mentor a team to improve performance and deliver exceptional customer service.
- Company: Join a dynamic organization focused on continuous improvement and team development.
- Benefits: Enjoy a competitive salary of £34,000 plus a great benefits package.
- Why this job: Be part of a supportive culture that values growth, teamwork, and making a real impact.
- Qualifications: Experience in leadership roles with strong performance management skills is essential.
- Other info: Ideal for those who thrive in fast-paced environments and love building relationships.
The Delivery Manager role reports to the Regional Delivery Manager (RDM) and will coach, mentor and provide leadership to Functional Assessors and Site Coordinators' within a designated team/location, developing and implementing plans to drive improved performance and share best practice. The role will have line management responsibilities. Salary – £34,000 + competitive benefits package Responsibilities: Provide visible leadership and direction to the team/site, to enable the effective delivery of volume, people, quality and customer service-related measures within those teams/sites. Coach, mentor and lead a team of Functional Assessors' and Site Coordinators' with action planning and development plans through effective performance management processes, showing understanding, respect and compassion for the opinions/needs of other people, if they differ from their own. Motivate and inspire team members through continuous professional development and recognising exceptional performance, identifying and developing team members with potential in support of effective succession planning. Positively contribute to team effort and support others in their approaches and be dedicated to the values of the organisation, maintaining composure even in stressful or conflict situations and having the strength to wait for the right time to intervene, make decisions or act. Effective reporting on team performance to the RSDM, including daily, weekly results, explanation of deviation from targets, and plans for corrective actions as agreed. Ensure the team make best use of technology and management information to effectively analyse performance, enabling them to understand key drivers and implement plans to address as required. Collaborative working with Clinical Support Lead to support Functional Assessors where quality issues or support is required. Build trust amongst colleagues and peers through strong working relationships and facilitate communication and engagement across their team, setting expectations clearly and concisely and provide support towards a continuous improvement performance culture. Adhere to the governance structure in place by the PIP Operations Director, ensuring compliance by Functional Assessors.Essential Criteria: Leading and developing a high performing team. Highly organised with ability to prioritise and manage workloads. Delivering challenging performance targets. Enjoy helping others and building relationships, being cooperative and patient, fostering a culture of customer and client focus. Creating and executing action plans to drive performance improvement. Energetic and confident in expressing themselves with experience in building strong working relationships, influencing and empowering others to make pro-active decisions. Enjoy working on practical and technical tasks, investigating or observing situations to identify and implement solutions. Performance driven with strong performance management to drive continuous improvement. Display confidence and a calm and steady presence to effectively manage difficult situations. Experience in a supervisory or leadership role with strong performance focus. Ability to work effectively in a fast-changing, complex, multi-stakeholder environment – comfortable dealing with ambiguity. Excellent PowerPoint and written communication skills, though equally proficient with spreadsheets and business analysis software. Performance driven with analytical mindset and strong attention to detail. Able to build relationships and earn respect from peers and colleagues at all levels. Strong coaching and mentoring skills
Delivery Manager employer: Ingeus UK Limited
Contact Detail:
Ingeus UK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Delivery Manager
✨Tip Number 1
Showcase your leadership skills by sharing specific examples of how you've successfully managed and developed high-performing teams in the past. Highlight your ability to motivate and inspire others, as this is crucial for the Delivery Manager role.
✨Tip Number 2
Demonstrate your experience with performance management processes. Be ready to discuss how you've created and executed action plans that led to measurable improvements in team performance.
✨Tip Number 3
Prepare to talk about your approach to building strong working relationships. Emphasize your ability to foster a culture of collaboration and trust among team members, which is essential for effective delivery.
✨Tip Number 4
Be ready to discuss your analytical mindset and how you utilize technology and management information to drive performance improvements. This will show your capability to adapt and thrive in a fast-changing environment.
We think you need these skills to ace Delivery Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Delivery Manager position. Understand the key responsibilities and essential criteria, as this will help you tailor your application to highlight relevant experiences.
Highlight Leadership Experience: In your CV and cover letter, emphasize your experience in leading and developing high-performing teams. Provide specific examples of how you've motivated team members and driven performance improvements.
Showcase Communication Skills: Since excellent written communication skills are essential for this role, ensure your application is well-structured and free of errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Demonstrate Problem-Solving Abilities: Include examples in your application that showcase your analytical mindset and problem-solving skills. Describe situations where you've successfully identified issues and implemented effective solutions.
How to prepare for a job interview at Ingeus UK Limited
✨Show Your Leadership Skills
As a Delivery Manager, you'll need to demonstrate your ability to lead and develop a high-performing team. Be prepared to share specific examples of how you've successfully coached or mentored team members in the past.
✨Emphasize Your Organizational Skills
Highlight your ability to prioritize and manage workloads effectively. Discuss any tools or methods you use to stay organized and ensure that performance targets are met.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss situations where you've identified issues and implemented solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your analytical mindset.
✨Build Rapport with Interviewers
Since building relationships is key in this role, make an effort to connect with your interviewers. Show your cooperative and patient nature by actively listening and engaging in the conversation.
