At a Glance
- Tasks: Lead and coordinate a dynamic team to deliver top-notch technical assistance services.
- Company: Join a forward-thinking company committed to quality customer service.
- Benefits: Enjoy competitive pay, health perks, and opportunities for professional growth.
- Other info: Be part of a vibrant workplace with a focus on work-life balance.
- Why this job: Make a real difference by ensuring customer satisfaction and innovative solutions.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 45000 - 55000 £ per year.
- Plan, organize and coordinate the work team, in accordance with the objectives set, carrying out the corresponding monitoring and ensuring compliance with Health&Safety.
- Coordinate the technical assistance staff for the correct customer service and for the displacement of the Technical Assistance Service (SAT) staff.
- Propose the sizing of human resources and ensure their correct qualification to guarantee the quality of the service.
- Verify the indicators to guarantee the profit margin and/or cost control of the services offered.
- Ensure that the commitments made with the customer in terms of after-sales are carried out in a cost-efficient manner.
Organise, size and supervise the centres for the collection and replacement of components.
Implement and ensure the international and national operations of repair services.
- Ensure the correct use of manual and mechanical tools and compliance with applicable regulations.
- Engage in seamless two-way communication.
- Anticipate and propose innovative solutions, within their area of competence.
- Channel the needs of recognition, training and work-life balance.
- Any other function inherent to the job or professional group to which they belong, which is attributed to them.
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Technical Assistance Service Manager - UK employer: Ingeteam
As a Technical Assistance Service Manager in the UK, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our company fosters a collaborative culture where innovation is encouraged, and we offer comprehensive training programmes to enhance your skills. With a strong commitment to health and safety, we ensure that our team members are supported in achieving both personal and professional success.
We think you need these skills to ace Technical Assistance Service Manager - UK
Team Coordination
Health & Safety Compliance
Customer Service Management
Human Resource Sizing
Quality Assurance
Cost Control
After-Sales Commitment
