At a Glance
- Tasks: Lead and coordinate a dynamic team to deliver top-notch technical assistance.
- Company: Join a forward-thinking company committed to quality service and innovation.
- Benefits: Enjoy competitive pay, health perks, and opportunities for professional growth.
- Other info: Be part of a vibrant workplace that values work-life balance and innovation.
- Why this job: Make a real difference by ensuring customer satisfaction and operational excellence.
- Qualifications: Experience in team management and a passion for customer service.
The predicted salary is between 40000 - 50000 £ per year.
Functions
-Plan, organize and coordinate the work team, in accordance with the objectives set, carrying out the corresponding monitoring and ensuring compliance with Health&Safety.
-Coordinate the technical assistance staff for the correct customer service and for the displacement of the Technical Assistance Service (SAT) staff.
-Propose the sizing of human resources and ensure their correct qualification to guarantee the quality of the service.
-Verify the indicators to guarantee the profit margin and/or cost control of the services offered.
-Ensure that the commitments made with the customer in terms of after-sales are carried out in a cost-efficient manner.
Organise, size and supervise the centres for the collection and replacement of components.
Implement and ensure the international and national operations of repair services.
-Ensure the correct use of manual and mechanical tools and compliance with applicable regulations.
-Engage in seamless two-way communication.
-Anticipate and propose innovative solutions, within their area of competence.
-Channel the needs of recognition, training and work-life balance.
-Any other function inherent to the job or professional group to which they belong, which is attributed to them.
Technical Assistance Service Manager - UK in Bristol employer: Ingeteam
As a Technical Assistance Service Manager in the UK, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our company fosters a collaborative culture where innovation is encouraged, and we offer comprehensive training programmes to enhance your skills. With a strong commitment to health and safety, we ensure that our team members are supported in achieving both personal and professional success.
