At a Glance
- Tasks: Manage inventory and support sales processes in a dynamic team environment.
- Company: Join Ingersoll Rand, a Fortune 500 company dedicated to making lives better.
- Benefits: Enjoy 25 days holiday, a company van, and a robust pension plan.
- Other info: Great opportunities for personal growth and development with flexible working options.
- Why this job: Be part of a team that values ownership and drives positive change.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
The predicted salary is between 30000 - 40000 £ per year.
Ingersoll Rand is a Fortune 500 company (NYSE, IR) with a passion for making lives better. We do this through a relentless focus on the success of our customers and collaborating with our employees to act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.
Job Summary
As Service & Sales Support Specialist you will be responsible for the management of all inventory held within the UK Service sites and the safe and efficient running of the Ingersoll Rand UK.
Responsibilities
- Creation of remedial quotations following service engineer visits
- To pursue the generated quotations and endeavour to obtain Orders
- To accurately process and administer any received Order in a timely manner
- To assist departmental colleagues with parts enquiries or in any other way that is necessary to support the business
- To identify and process all warranty claims in a quick and efficient manner
- Monitor both oil sample and desiccant sample reports for failures and ensure remedial actions are taken
- Creation of supplier PO’s
- Supporting collection of EHS data
- To conduct verbal and written communications with both Internal and external customers, and others as necessary, to support the business.
- To perform such other duties either functional or administrative as delegated by management, that are deemed both fair and reasonable, that may from time to time be required
Basic Qualifications
- Microsoft package and e-mail essential, Siebel knowledge advantageous
- Working knowledge of Oracle
- Must possess good written and numeric skills
- Full driving licence
Travel & Work Arrangements/Requirements
- Fully site based
- Self-motivated, yet a proven team player
- Ability to handle high volumes of work with attention to detail
- Comfortable multi-tasking across activities, people, systems and processes
- Willingness to learn, but also prepared to use own initiative where necessary
- Excellent communication and customer relationship-building skills
- Flexibility, initiative, and willingness to drive change in processes and systems
What We Offer
- 25 days Holiday + 8 Bank Holidays
- Holiday Purchase Scheme – additional 5 days annual leave
- Company Van – with optional personal usage
- 5% Employee and 7% Employer Pension Contribution
- Westfield Health Cashback Plan
- Death in Service Benefit of 4x salary
- Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.
- Employee Assistance Program
- Enhanced Maternity and Paternity Policies
- LinkedIn Learning – full free access
- Electric Car Scheme (After successfully completing one year of employment)
- Cycle Scheme (After successfully completing probation period)
Service & Sales Support Specialist employer: Ingersoll Rand
Ingersoll Rand is an exceptional employer, offering a dynamic work environment where employees are encouraged to take ownership and contribute to the company's mission of making lives better. With a strong focus on sustainability and employee development, we provide comprehensive benefits including generous holiday allowances, a robust pension scheme, and access to professional growth resources like LinkedIn Learning. Our commitment to employee well-being is further reflected in our enhanced family policies and unique perks such as the Electric Car Scheme, making Ingersoll Rand a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Sales Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ingersoll Rand. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ingersoll Rand before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service & Sales Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ingersoll Rand:Your cover letter is your chance to shine! Tell us why you want to work at Ingersoll Rand specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ingersoll Rand!
How to prepare for a job interview at Ingersoll Rand
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
