Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot software and hardware, manage tickets, and provide IT support in a Windows environment.
- Company: Join Gardner Denver, a leader in flow control and compression equipment with over 160 years of expertise.
- Benefits: Enjoy 25 days holiday, a generous pension, health plans, and perks like an electric car scheme.
- Why this job: Be part of a dynamic team, enhance your IT skills, and make a real impact in the tech world.
- Qualifications: Experience with MS Office, Active Directory, and basic server tasks is essential.
- Other info: This is an entry-level, full-time role based in Redditch with opportunities for growth.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the IT Field Service Technician role at Ingersoll Rand Location: Redditch (office based) with remote support expected for the user base around the other UK and Ireland facilities.
About Us: Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.
Responsibilities:
- Look after software & hardware troubleshooting, ticket coordinating/ ticket triaging & ticket assignment, walk ups & basic active directory management.
- Work in a predominantly Windows based environment.
- Provide all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
- Support compliance requirements with various vendors.
- Manage solutions, Mobile Device Management systems, and IT hardware (desktops, laptops, tablets, mobile phones).
- Lead ticket receipt, triage, investigation, and resolution within SLA.
- Escalate incidents to 3rd line support when necessary.
- Manage tickets end-to-end, maintaining communication with end users.
- Basic network competency for troubleshooting connectivity issues.
- Rack and stack networking equipment and servers, work on upgrades.
- Patch devices and ports as required.
- Complete workload activities per SLA.
- Complete all training requirements.
- Retire and dispose hardware per policy.
- Work independently with excellent problem-solving skills.
Basic Qualifications:
- Experience with MS Office (O365 and previous).
- Experience using Active Directory.
- Experience using ServiceNow.
- Knowledge of PXE Boot/imaging and Windows desktop deployments.
- Printer configuration skills.
- Basic server tasks (file shares, print management).
- Mobile Phone management.
Travel & Work Arrangements:
- Fully site based
Key Competencies:
- Excellent communication skills.
- Self-motivated and able to work with minimal guidance.
- Customer-facing with soft skills for IT Service Delivery.
- Organized, punctual, adaptable, capable of multi-tasking.
What We Offer:
- 25 Days Holiday + 8 Bank Holidays (option to purchase 5 days).
- 7% Employer Pension Contribution.
- Westfield Health Medical Cash Plan.
- Death in Service Benefit of 4x salary.
- Cycle scheme (post probation).
- Electric Car Scheme (after 1 year).
- 10% of salary in shares after 1 year.
- Costco Gold Company membership.
- Employee Assistance Program.
- Enhanced Maternity & Paternity Policies.
Seniority Level Entry level Employment Type Full-time Job Function Information Technology Industries Industrial Machinery Manufacturing
IT Field Service Technician employer: Ingersoll Rand
Contact Detail:
Ingersoll Rand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Active Directory and ServiceNow. Having hands-on experience or even a basic understanding of these platforms can set you apart during the interview.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a Windows environment. Be prepared to discuss past experiences where you've successfully resolved IT issues, as this will demonstrate your problem-solving abilities.
✨Tip Number 3
Highlight your customer service skills during the interview. Since this role involves direct interaction with users, showcasing your ability to communicate effectively and handle inquiries with patience will be crucial.
✨Tip Number 4
Research Gardner Denver and its products to understand their market position and values. Being knowledgeable about the company will not only help you answer questions but also show your genuine interest in the role.
We think you need these skills to ace IT Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially with MS Office, Active Directory, and ServiceNow. Emphasise any previous roles where you provided IT support or managed tickets.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the IT Field Service Technician role. Mention specific skills that align with the job description, such as troubleshooting abilities and customer service experience.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully resolved IT issues in the past. This could include specific incidents where you triaged tickets or managed hardware/software problems.
Highlight Communication Skills: Since the role requires excellent communication skills, mention any experiences where you effectively communicated with users or team members. This could be in the context of IT service delivery or general teamwork.
How to prepare for a job interview at Ingersoll Rand
✨Showcase Your Technical Skills
Make sure to highlight your experience with MS Office, Active Directory, and ServiceNow during the interview. Be prepared to discuss specific examples of how you've used these tools in previous roles, especially in troubleshooting and ticket management.
✨Demonstrate Problem-Solving Abilities
Since the role requires excellent problem-solving skills, think of scenarios where you've successfully resolved technical issues. Share your thought process and the steps you took to reach a solution, as this will show your analytical capabilities.
✨Emphasise Communication Skills
As this position is customer-facing, it's crucial to demonstrate your communication skills. Practice explaining technical concepts in simple terms, and be ready to discuss how you manage user expectations and maintain clear communication throughout the ticket resolution process.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle real-life situations. Prepare by thinking about common IT issues you might encounter, such as connectivity problems or hardware failures, and how you would approach resolving them while adhering to SLAs.
