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- Tasks: Assist customers, resolve issues, and manage sales logistics daily.
- Company: Join Ingersoll Rand, a diverse and inclusive employer in Banbury.
- Benefits: Enjoy 25 days holiday, health cover, and a cycle scheme.
- Why this job: Gain valuable experience in customer service while working in a supportive environment.
- Qualifications: Bachelor's degree in Marketing or Business; customer service experience required.
- Other info: This is a maternity cover role with potential for growth.
The predicted salary is between 30000 - 42000 £ per year.
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Customer Service Coordinator (Maternity Cover), Banbury
Client:
Ingersoll Rand
Location:
Banbury, United Kingdom
Job Category:
Other
EU work permit required: Yes
Job Reference:
4c10da8d72d4
Job Views:
22
Posted:
12.08.2025
Expiry Date:
26.09.2025
Job Description:
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
Customer Service Coordinator (maternity cover)
Location
Hanwell
Job Summary
Pursues sales leads, promotes products, concludes orders, and arranges internal sales logistics.
Responsibilities
- Responds to calls from existing customers or distributors to purchase products, resolve account problems, follow up on supply or logistics concerns.
- Works with sales account representatives or Sales Managers to resolve issues.
- Consults with Manager on setting margins when margins needed to promote a sale deviate from the guidelines.
- Ensures reports are maintained as necessary to track the status of inquiries, quotes & bids.
- Achieves annual targets through consistent customer follow-up and resolution to distributor and/or customer problems.
- Ensuring all H&S policies are adhered to at all times.
- Undertaking any other duties as may be reasonably required within the scope of the role.
Basic Qualifications
- Bachelor\’s in Marketing or Business
Travel & Work Arrangements/Requirements
Fully site based
- Experience in customer service or sales roles
- Experience working with multiple accounts and customers
- Experience with Microsoft Office applications (Access, Excel, Word)
- Experience with SAP (ERP software for processing quotations, orders, etc.)
- Excellent written and oral communication skills
- Exceptional customer service orientation
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
What we Offer
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- Westfield Health Medical Cash Plan Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After 1 year employment)
- 10% of salary in shares after 1 year of employment
- Costco Gold Company member, allowing employees to join.
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Customer Service Coordinator (Maternity Cover) employer: Ingersoll Rand
Contact Detail:
Ingersoll Rand Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Maternity Cover)
✨Tip Number 1
Familiarise yourself with Ingersoll Rand's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling account issues and logistics. Be prepared to discuss specific examples of how you've successfully resolved customer problems in the past.
✨Tip Number 3
Network with current or former employees of Ingersoll Rand on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations for the Customer Service Coordinator role.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle high-pressure situations or prioritise tasks when managing multiple accounts.
We think you need these skills to ace Customer Service Coordinator (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales roles. Emphasise your proficiency in Microsoft Office and any experience with SAP, as these are key requirements for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong customer service orientation and ability to manage multiple accounts. Use specific examples from your past experiences to demonstrate how you meet the job's responsibilities.
Highlight Relevant Qualifications: In your application, clearly state your Bachelor's degree in Marketing or Business. Mention any additional qualifications or training that may enhance your candidacy for the Customer Service Coordinator role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Ingersoll Rand
✨Know the Company
Before your interview, take some time to research Ingersoll Rand. Understand their products, values, and recent news. This will help you tailor your answers and show genuine interest in the company.
✨Highlight Relevant Experience
Make sure to emphasise your experience in customer service or sales roles. Be ready to discuss specific examples of how you've managed multiple accounts and resolved customer issues effectively.
✨Demonstrate Communication Skills
Since excellent written and oral communication skills are crucial for this role, prepare to showcase these during the interview. Practice articulating your thoughts clearly and concisely.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in high-pressure situations. Think of scenarios where you've successfully handled customer complaints or logistical challenges, and be ready to share those stories.
