At a Glance
- Tasks: Coordinate service orders and support engineers to deliver exceptional customer experiences.
- Company: Join Gardner Denver, part of Ingersoll Rand, a leader in engineering solutions.
- Benefits: Enjoy flexi time, competitive pension, health cover, and 25 days annual leave.
- Other info: Collaborative team culture with opportunities for growth within a global organisation.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Strong admin skills, excellent communication, and experience with ERP systems like SAP.
The predicted salary is between 38250 - 46750 £ per year.
- Job Title
- Aftermarket Service Coordinator
- Location
- Cross Lane, Bradford
About Us
Gardner Denver, part of Ingersoll Rand, delivers market-leading products, services, and engineered solutions across the Low Pressure, Vacuum, Transport, and IRES Engineered Solutions sectors.
Supporting customers across a wide range of industrial and transport applications, we combine engineering expertise, innovation, and aftermarket excellence to provide solutions that improve performance, reliability, and efficiency.
At our Bradford, West Yorkshire facility, we design, machine, assemble, install and support our complete range of Bulk Powder and Liquid Compressor systems for road transport vehicles.
Providing customers with full lifecycle support is at the heart of what we do, from concept design and manufacturing through to installation, commissioning, and ongoing aftermarket service delivered by our dedicated team of mobile service engineers.
Job Summary
As an Aftermarket Service Coordinator, you will be the central point of coordination between our customers, mobile service engineers, and internal support teams.
You'll help ensure service work is planned effectively, customer requirements are met, and jobs are processed efficiently from order creation through to invoicing.
Your work will play a vital role in delivering the exceptional customer experience that Gardner Denver is known for.
- Creating and managing service and parts orders through SAP.
- Coordinating parts deliveries to engineers and customers.
- Processing engineer service documentation, ensuring labour, materials, and follow-up actions are correctly captured and invoiced.
- Monitoring and managing Work in Progress (WIP) to support departmental targets.
- Maintaining service and maintenance records to support operational KPI reporting.
- Checking stock availability and supporting parts identification and quotations.
- Ensuring information is accurately maintained across SAP, FSL and other business systems.
- Providing excellent customer service and technical support via telephone and email.
- Working collaboratively with colleagues to resolve customer issues and deliver outstanding service.
- Supporting wider Aftermarket team activities and continuous improvement initiatives as required.
- Service scheduling and engineer coordination.
- Supporting preventative maintenance and service agreement customers.
What We're Looking For
We're looking for someone who enjoys working in a fast-paced environment, takes pride in delivering excellent customer service, and has a proactive approach to solving problems.
The ideal candidate will have
Essential
- Strong administration and organisational skills.
- Excellent customer service and communication skills.
- Good Microsoft Office skills, particularly Excel.
- Ability to manage multiple priorities in a fast-paced environment.
- High attention to detail.
- Experience working with ERP systems such as SAP.
Desirable
- Experience using Salesforce Field Service or CRM systems.
- Experience working in a service, engineering, manufacturing, transport, or aftermarket environment.
- Knowledge of customer invoicing and WIP management.
- Experience supporting field-based engineering teams.
This role offers an excellent opportunity to develop skills across service operations, aftermarket support, ERP systems, customer service, and field service management within a global engineering organisation.
Successful candidates will have opportunities to broaden their experience and progress within the wider Ingersoll Rand business.
- Location & Working Arrangements
- Bradford, West Yorkshire
This is a fully site-based position, working as part of our collaborative Aftermarket team.
Why Join Us?
At Gardner Denver, part of Ingersoll Rand, you'll be joining a supportive team where your contribution makes a genuine difference to our customers and business success.
In return, we offer an excellent benefits package including
- Flexi Time
- Competitive pension contribution
- Westfield Health medical cover
- 25 days annual leave plus bank holidays
- Option to purchase up to 5 additional days' holiday
- Free on-site parking
- Death in Service benefit (4x salary)
- Cycle to Work scheme
- Employee Assistance Programme
- Refer a Friend scheme
- Electric Vehicle salary sacrifice scheme (following probation)
- Employee Share Programme with shares equivalent to 10% of salary after one year's service
If you're an organised, customer-focused professional looking to develop your career within a global engineering business, we'd love to hear from you.
Join our Bradford team and play a key role in delivering exceptional service to customers across our Low Pressure, Vacuum, Transport and IRES Engineered Solutions businesses.
Aftermarket Service Coordinator in Bradford employer: Ingersoll-Rand
Transvac is an exceptional employer located in Alfreton, offering a dynamic work culture that fosters collaboration and innovation. With over 50 years of industry experience, employees benefit from comprehensive training, a supportive environment, and opportunities for personal growth, alongside attractive perks such as a pension scheme, medical cash plan, and an electric car scheme. Join us to be part of a team that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Aftermarket Service Coordinator in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ingersoll-Rand. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ingersoll-Rand before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Aftermarket Service Coordinator in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ingersoll-Rand:Your cover letter is your chance to shine! Tell us why you want to work at Ingersoll-Rand specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ingersoll-Rand!
How to prepare for a job interview at Ingersoll-Rand
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
