EMEA Technical Service Training Specialist in Redditch

• EMEA Technical Service Training Specialist
• Job Summary

The Technical Service Training Specialist is responsible for the development, delivery, administration, and continuous improvement of technical service training programs and content.

This role ensures that service personnel from authorized service providers and direct service teams have the knowledge, skills, and competencies required to safely and effectively install, maintain, troubleshoot and service our company products and systems.

Responsibilities

• Design, develop, maintain, and update technical training curricula, courses, and learning materials for service technicians to reflect product enhancements, new technologies, process changes, and industry best practices.
• Create instructor‑led training presentations, participant guides, hands‑on exercises, technical documentation, assessments, videos, and e‑learning content.
• Collaborate with Subject Matter Experts (SMEs) to ensure training content is technically accurate, relevant, and effectively translates complex concepts into engaging learning experiences.
• Deliver and facilitate instructor‑led technical classroom, virtual, and hands‑on training programs covering products, services, troubleshooting, maintenance, and safety.
• Evaluate participant learning and training effectiveness through assessments, practical exercises, certification activities, and participant feedback to support continuous improvement.
• Support training schedules, registrations, logistics, equipment, and instructor resources.
• Generate and analyse training metrics and reports, including attendance, completions, certifications, competency progression, and overall training effectiveness.
• Research, recommend, and implement innovative learning methodologies, tools, and technologies.
• Basic Qualifications
• Engineering degree, NVQ equivalent, or technical apprenticeship.
• 2–5 years experience in a technical work environment, training, field service, technical support, engineering, or a related role.
• Fluent in English; additional languages would be an advantage.
• Experience developing and delivering technical training programmes (desirable).
• Experience in industrial equipment, manufacturing, compressed air systems, mechanical equipment, or a service‑focused environment (preferred).
• Knowledge of troubleshooting methodologies, maintenance practices, and technical service processes.
• Proficiency in Microsoft Office applications is essential.
• Experience with digital learning tools.
• Travel & Work Arrangements/Requirements
• Willingness and ability to travel to deliver training within the UK and EMEA region as required.
• Ability to work with minimal supervision and demonstrate a proactive approach.
• Ability to manage multiple priorities and deadlines effectively.
• Excellent presentation and facilitation skills.
• Strong analytical and reporting capabilities.
• Customer‑focused mindset.
• Strong interpersonal and communication skills, with the ability to work effectively as part of a team.
• Ability to build relationships with stakeholders across different functions and regions.
• Strong organisational and planning skills.

What we Offer

• 25 days Holiday + 8 Bank Holidays
• Holiday Purchase Scheme – additional 5 days annual leave
• 5% Employee and 7% Employer Pension Contribution
• Westfield Health Cashback Plan
• Death in Service Benefit of 4x salary
• Ownership Works equity program: all full‑time permanent employees are eligible for a one‑time stock award after successfully completing one year of employment.
• Employee Assistance Program
• Enhanced Maternity and Paternity Policies
• Linked In Learning – full free access
• Electric Car Scheme (after successfully completing one year of employment)
• Cycle Scheme (after successfully completing probation)
• Special Accommodation

Submit a request if you are a person with a disability and need assistance applying for a job.

We are an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.

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