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- Tasks: Troubleshoot IT issues and manage support tickets while delivering top-notch customer service.
- Company: Leading provider of flow control equipment with a supportive work culture.
- Benefits: Generous holiday allowances, health programs, and a friendly work environment.
- Why this job: Join a dynamic team and enhance your IT skills in a rewarding role.
- Qualifications: Experience with MS Office, Active Directory, and ServiceNow is essential.
- Other info: Great opportunity for career growth in a thriving industry.
The predicted salary is between 30000 - 42000 £ per year.
A leading provider of flow control equipment is seeking an IT Support Specialist based in Alfreton. In this role, you will be responsible for troubleshooting, ticket management, and providing excellent customer service.
The ideal candidate will have experience with:
- MS Office
- Active Directory
- ServiceNow
This position offers a supportive work environment with a range of benefits including generous holiday allowances and health programs.
IT Field Service Technician - Windows & ServiceNow Pro employer: Ingersoll-Rand plc
Contact Detail:
Ingersoll-Rand plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Technician - Windows & ServiceNow Pro
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Support roles and practice your answers. We recommend using the STAR method to structure your responses – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! If you’ve got experience with MS Office, Active Directory, or ServiceNow, make sure to highlight that in conversations. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace IT Field Service Technician - Windows & ServiceNow Pro
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with MS Office, Active Directory, and ServiceNow. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Support Specialist role. Share specific examples of your troubleshooting skills and customer service experience that align with what we’re looking for.
Show Your Enthusiasm: Let us know why you’re excited about this position! A bit of passion goes a long way, so mention what draws you to our company and how you can contribute to our supportive work environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Ingersoll-Rand plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of MS Office, Active Directory, and ServiceNow. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the software but can also handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves providing excellent customer service, think of examples where you've gone above and beyond for a customer. Prepare to share specific stories that highlight your problem-solving skills and ability to communicate effectively, especially under pressure.
✨Familiarise Yourself with Ticket Management
Understanding ticket management systems is crucial for this position. If you have experience with similar systems, be prepared to explain how you prioritised and resolved tickets efficiently. If not, do some research on best practices in ticket management to demonstrate your willingness to learn.
✨Ask Insightful Questions
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and the specific challenges the IT department faces. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
