Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Troubleshoot software and hardware, manage IT tickets, and provide top-notch support.
- Company: Join Ingersoll Rand, a leader in flow control and compression equipment.
- Benefits: Enjoy 25 days holiday, health plans, and electric car schemes after probation.
- Why this job: Be part of a dynamic team making a real impact in IT service delivery.
- Qualifications: Experience with MS Office, Active Directory, and basic server tasks required.
- Other info: Great career growth opportunities in a supportive and diverse environment.
The predicted salary is between 30000 - 42000 £ per year.
Alfreton (office based) with remote support expected for the user base around the other UK and Ireland facilities.
About Us
Ingersoll Rand is a leading provider of mission‑critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end‑markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Ingersoll Rand to provide differentiated product and service offerings for its customers' specific uses.
Responsibilities
- You will look after software & hardware troubleshooting, ticket coordinating/ticket triaging & ticket assignment, walk ups & basic active directory management.
- You will work in a predominantly Windows based environment.
- Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
- Support all compliance requirements the site has with various vendors.
- Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
- Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
- Escalation of incidents and tickets to line manager 3rd line support where necessary.
- Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
- Basic network competency to be able to check connectivity, routing, assist with troubleshooting etc.
- Ability rack and stack networking equipment and servers in as well as work with the relevant towers under guidance when troubleshooting and working on upgrades.
- Able to patch devices and ports where required.
- Complete workload activities in line with the businesses Service Level Agreements.
- Complete all training requirements as specified within the organisation.
- Retire and dispose of hardware in line with company policy.
- Must be comfortable working on their own with excellent problem solving skills.
Basic Qualifications
- Experience with MS Office (O365 and previous).
- Experience using Active Directory.
- Experience using ServiceNow.
- Knowledge of PXE Boot/imaging and windows desktop deployments.
- Basic server side tasks (file shares, print management).
Travel & Work Arrangements/Requirements
- Fully site based.
- Excellent communication at all levels, both written and verbal.
- Self‑motivated, driven and able to work with minimum guidance.
- Customer facing with suitable soft skills to provide a first‑class IT Service Delivery, by telephone, email and in person.
- Organised, punctual and adaptable, with the ability to multi‑task and follow Procedures successfully.
What we Offer
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period).
- Westfield Health Medical Cash Plan.
- Cover Death in Service Benefit of 4 x salary.
- Cycle scheme (After probation period).
- Electric Car Scheme (After 1 year employment).
- 10% of salary in shares after 1 year of employment.
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program.
- Enhanced Maternity & Paternity Policies.
If you are a person with a disability and need assistance applying for a job, please submit a request.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
IT Field Service Technician employer: Ingersoll-Rand plc
Contact Detail:
Ingersoll-Rand plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Technician
✨Tip Number 1
Get to know the company! Research Ingersoll Rand and understand their products and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your troubleshooting skills! Since the role involves a lot of IT support, brush up on your software and hardware troubleshooting techniques. Being able to demonstrate your problem-solving skills can really set you apart.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Ingersoll Rand and ready to take the next step in your career.
We think you need these skills to ace IT Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Field Service Technician role. Highlight your experience with MS Office, Active Directory, and any relevant ticket management systems like ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your problem-solving skills can benefit our team. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills: Since this role involves a lot of communication with end users, make sure to showcase your written and verbal communication skills in your application. We want to know how you keep users informed and happy during the support process!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Ingersoll-Rand plc
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, Active Directory, and ticket management systems like ServiceNow. Being able to discuss your experience with troubleshooting software and hardware issues will show that you're ready for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. Be prepared to demonstrate how you would keep users informed about their ticket status and how you handle difficult situations.
✨Demonstrate Problem-Solving Prowess
Think of examples from your past experiences where you successfully resolved IT issues under pressure. Highlight your ability to triage tickets and manage incidents effectively, as this is crucial for the role.
✨Be Ready for Practical Scenarios
Expect some practical questions or scenarios during the interview. Prepare to discuss how you would approach common IT problems, such as connectivity issues or basic server tasks, to showcase your hands-on skills.
