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- Tasks: Engage with customers, resolve issues, and manage sales logistics daily.
- Company: Ingersoll Rand is a leader in technology-driven industrial solutions, committed to making life better.
- Benefits: Enjoy 25 days holiday, health cover, electric car scheme, and employee share options.
- Why this job: Join a diverse team focused on customer success and personal growth in a supportive environment.
- Qualifications: Bachelor's in Marketing or Business, customer service experience, and proficiency in Microsoft Office and SAP.
- Other info: This is a maternity cover role based in Hanwell, offering a chance to make a real impact.
The predicted salary is between 30000 - 42000 £ per year.
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Location: Hanwell
Job Summary:
Pursues sales leads, promotes products, concludes orders and arranges internal sales logistics.
Responsibilities:
- Responds to calls from existing customers or distributors to purchase products, resolve account problems, follows up on supply or logistics concerns.
- Works with sales account representatives or Sales Managers to resolve issues.
- Consults with Manager on setting margins when margins needed to promote a sale deviate from the guidelines.
- Ensures reports are maintained as necessary to track the status of inquiries, quotes & bids.
- Achieves annual targets through consistent customer follow-up and resolution to distributor and/or customer problems.
- Ensuring all H&S policies are adhered to at all times.
- Undertaking any other duties as may be reasonably required within the scope of the role.
Basic Qualifications:
- Bachelors in Marketing or Business
- Experience in a customer service or sales roles
- Experience in working with multiple accounts and customers
- Experience with Microsoft Office applications (Access, Excel, Word)
- Experience with SAP (ERP software for processing quotations, orders etc.)
- Excellent written and oral communication skills
- Exceptional customer service orientation
- Ability to effectively prioritise and execute tasks in a high-pressure environment.
What we Offer:
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- Westfield Health Medical Cash Plan Cover
- Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After 1 year employment)
- 10% of salary in shares after 1 year of employment
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program
- Enhanced Maternity & Paternity Policies
If you are a person with a disability and need assistance applying for a job, please submit a request.
Customer Service Coordinator (Maternity Cover) employer: Ingersoll-Rand plc
Contact Detail:
Ingersoll-Rand plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator (Maternity Cover)
✨Tip Number 1
Familiarise yourself with Ingersoll Rand's products and services. Understanding their offerings will not only help you in interviews but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Brush up on your customer service skills, especially in handling multiple accounts. Be prepared to discuss specific examples of how you've successfully resolved customer issues in the past.
✨Tip Number 3
Network with current or former employees of Ingersoll Rand. They can provide valuable insights into the company culture and expectations for the Customer Service Coordinator role.
✨Tip Number 4
Prepare for potential scenario-based questions during the interview. Think about how you would handle high-pressure situations or difficult customers, as these are likely to come up in a customer service role.
We think you need these skills to ace Customer Service Coordinator (Maternity Cover)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales roles. Emphasise your skills with Microsoft Office applications and any experience with SAP, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your exceptional communication skills and customer service orientation. Mention specific examples of how you've resolved customer issues or achieved targets in previous roles.
Highlight Relevant Qualifications: Clearly state your Bachelor's degree in Marketing or Business in your application. If you have any additional certifications or training related to customer service, be sure to include those as well.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Ingersoll-Rand plc
✨Know the Company
Before your interview, take some time to research Ingersoll Rand. Understand their products, values, and recent news. This will help you tailor your answers and show genuine interest in the company.
✨Highlight Customer Service Experience
Since the role focuses on customer service, be prepared to discuss your previous experiences in this area. Share specific examples of how you've resolved customer issues or improved service quality.
✨Demonstrate Communication Skills
Excellent written and oral communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely, and consider preparing a few questions to ask the interviewer to showcase your engagement.
✨Familiarise Yourself with Relevant Software
The job requires experience with Microsoft Office and SAP. Brush up on these tools before the interview, and be ready to discuss how you've used them in past roles to manage accounts or process orders.
