At a Glance
- Tasks: Manage inventory and support sales processes in a dynamic team environment.
- Company: Join Ingersoll Rand, a Fortune 500 company dedicated to making lives better.
- Benefits: Enjoy 25 days holiday, a company van, and a robust pension scheme.
- Other info: Flexible work culture with opportunities for personal and professional development.
- Why this job: Be part of a team that values sustainability and customer success while growing your career.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
The predicted salary is between 30000 - 40000 £ per year.
Ingersoll Rand is a Fortune 500 company (NYSE, IR) with a passion for making lives better. We do this through a relentless focus on the success of our customers and collaborating with our employees to act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.
Job Summary
As Service & Sales Support Specialist you will be responsible for the management of all inventory held within the UK Service sites and the safe and efficient running of the Ingersoll Rand UK.
Responsibilities
- Creation of remedial quotations following service engineer visits
- To pursue the generated quotations and endeavour to obtain Orders
- To accurately process and administer any received Order in a timely manner
- To assist departmental colleagues with parts enquiries or in any other way that is necessary to support the business
- To identify and process all warranty claims in a quick and efficient manner
- Monitor both oil sample and desiccant sample reports for failures and ensure remedial actions are taken
- Creation of supplier PO’s
- Supporting collection of EHS data
- To conduct verbal and written communications with both Internal and external customers, and others as necessary, to support the business.
- To perform such other duties either functional or administrative as delegated by management, that are deemed both fair and reasonable, that may from time to time be required
Basic Qualifications
- Microsoft package and e-mail essential, Siebel knowledge advantageous
- Working knowledge of Oracle
- Must possess good written and numeric skills
- Full driving licence
Travel & Work Arrangements/Requirements
- Fully site based
- Self-motivated, yet a proven team player
- Ability to handle high volumes of work with attention to detail
- Comfortable multi-tasking across activities, people, systems and processes
- Willingness to learn, but also prepared to use own initiative where necessary
- Excellent communication and customer relationship-building skills
- Flexibility, initiative, and willingness to drive change in processes and systems
What we Offer
- 25 days Holiday + 8 Bank Holidays
- Holiday Purchase Scheme – additional 5 days annual leave
- Company Van – with optional personal usage
- 5% Employee and 7% Employer Pension Contribution
- Westfield Health Cashback Plan
- Death in Service Benefit of 4x salary
- Ownership Works equity program: we believe in the power of employee ownership. All full-time permanent employees are eligible for a one-time stock award after successfully completing one year of employment.
- Employee Assistance Program
- Enhanced Maternity and Paternity Policies
- LinkedIn Learning – full free access
- Electric Car Scheme (After successfully completing one year of employment)
- Cycle Scheme (After successfully completing probation period)
Special Accommodation
If you are a person with a disability and need assistance applying for a job, please submit a request. We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.
Service & Sales Support Specialist in Ashford employer: Ingersoll-Rand plc
Ingersoll Rand is an exceptional employer, offering a dynamic work environment where employees are encouraged to take ownership of their roles and contribute to the company's mission of making lives better. With a strong focus on employee growth, benefits such as a generous holiday allowance, pension contributions, and access to professional development through LinkedIn Learning, Ingersoll Rand fosters a culture of collaboration and innovation. Located in the UK, the company also prioritises sustainability and diversity, ensuring that all employees feel valued and supported in their career journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Service & Sales Support Specialist in Ashford
✨Tip Number 1
Get to know the company! Research Ingersoll Rand and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to service and sales support. Think about how your skills align with the role and be ready to share specific examples of your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar!
We think you need these skills to ace Service & Sales Support Specialist in Ashford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service & Sales Support Specialist role. Highlight relevant experience and skills that match the job description, like your ability to manage inventory and handle customer communications.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Ingersoll Rand and how your background makes you a perfect fit for the team. Keep it concise but impactful!
Show Off Your Skills:Don’t forget to showcase your Microsoft package proficiency and any experience with Oracle or Siebel. These are key skills for the role, so make sure they stand out in your application.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ingersoll-Rand plc
✨Know Your Stuff
Before the interview, make sure you understand Ingersoll Rand's mission and values. Familiarise yourself with their products and services, especially those related to service and sales support. This will show your genuine interest in the company and help you answer questions more effectively.
✨Showcase Your Skills
Highlight your experience with Microsoft packages and any knowledge of Oracle or Siebel during the interview. Be ready to discuss specific examples where you've successfully managed inventory or processed orders efficiently. This will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Since the role involves a lot of communication with internal and external customers, practice articulating your thoughts clearly. Prepare for common questions about how you would handle customer inquiries or resolve issues. Good communication skills are key to success in this position.
✨Be a Team Player
Ingersoll Rand values collaboration, so be prepared to discuss how you've worked effectively in teams before. Share examples of how you've supported colleagues or contributed to team goals. This will show that you can fit into their culture and work well with others.
