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- Tasks: Manage service administration, support technicians, and handle invoicing.
- Company: Join Ingersoll Rand, a leader in the compressed air industry with a strong reputation.
- Benefits: Enjoy 25 days holiday, pension contributions, and access to health plans.
- Why this job: Be part of a dynamic team focused on customer satisfaction and process improvement.
- Qualifications: Proficient in Microsoft Office; experience in administration preferred.
- Other info: Full-time role based in Harlow, Essex with opportunities for growth.
The predicted salary is between 28800 - 43200 £ per year.
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About Us
Quality Assured, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.
Job Title
Service Administrator
Location
Harlow, Essex
About Us
Quality Assured, part of the Ingersoll Rand group of companies, is a long standing, high quality, compressed air industry leader. Our core business is Sales, Installation & Maintenance of Air Compressors, Compressed Air Equipment and Systems.
Focused primarily in and around Essex, Hertfordshire and the surrounding areas. Also covering other parts of the country for our longstanding customers. Our customer base varies from small, compressed air users to large industrial production sites.
Job Summary
As Service Administrator you will be responsible for end-to-end administration requirements, field service technician admin support, parts resource. Supporting the service co-ordinator with scheduling and deployment activity.
Responsibilities
- Update service job service jobs including dates, parts and management of costs.
- Invoicing of service contract, non-contract, breakdowns, rental jobs and sales orders.
- Management and resolution of invoicing queries and disputes.
- Support the service/sales team with WIP list for forecasting.
- Progress outstanding job sheets with service technicians and sub-contractors.
- Processing of service job sheets and send onto the customer.
- Processing of oil and desiccant samples. Raising of report for service team to liaise with customer on any issues.
- Manage warranty claims using the IR Tavant system.
- Progress outstanding purchase orders with suppliers, liaise with service coordinator and stores person.
- Support the service coordination role during holiday and sickness.
- Work closely with the service team to ensure that customer satisfaction is maintained and that any problematic issues are escalated and addressed in an effective and timely manner.
Basic Qualifications
Proficient in Microsoft Office applications required, SAP knowledge advantageous.
Travel & Work Arrangements/Requirements
Experience in a field service administration/planning/coordination role preferred.
Office based.
Key Competencies
- Excellent communication and customer relationship building skills are critical
- Flexibility, initiative, willingness to drive change in process and systems essential
- Must possess good written and numeric skills
What We Offer
- 25 days Holiday + 8 Bank Holidays
- Holiday Purchase Scheme – additional 5 days annual leave
- 5% Employee and 7% Employer Pension Contribution
- Westfield Health Cashback Plan
- Death in Service Benefit of 4x salary
- Cycle Scheme (After probation period)
- Electric Car Scheme (After 1 year of employment)
- Employee Ownership Program – 10% of salary in equity shares, after 1 year of employment
- Costco Gold Company member, with access for employees to join
- Employee Assistance Program
- Enhanced Maternity and Paternity Policies
- LinkedIn Learning – full free access
- O2 Reach
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Other
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Industries
Machinery Manufacturing
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Service Administrator employer: Ingersoll Rand Compressor Systems & Services
Contact Detail:
Ingersoll Rand Compressor Systems & Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, particularly SAP. If you have experience with similar systems, be ready to discuss how those skills can transfer to this role.
✨Tip Number 2
Highlight your communication skills during any interactions with the hiring team. Since the role involves liaising with service technicians and customers, demonstrating your ability to build relationships will set you apart.
✨Tip Number 3
Research Ingersoll Rand and their services thoroughly. Understanding their products and customer base will help you tailor your conversations and show genuine interest in the company.
✨Tip Number 4
Be prepared to discuss your flexibility and initiative. The job requires adapting to various situations, so think of examples from your past experiences where you've successfully driven change or improved processes.
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Service Administrator. Familiarise yourself with the tasks mentioned in the job description, such as invoicing, managing service jobs, and supporting the service team.
Tailor Your CV: Customise your CV to highlight relevant experience in administration, particularly in field service or planning roles. Emphasise your proficiency in Microsoft Office and any experience with SAP, as these are key requirements for the position.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your communication skills and customer relationship-building abilities. Mention specific examples from your past experiences that demonstrate your flexibility and initiative in driving process improvements.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A well-presented application reflects your attention to detail, which is crucial for the Service Administrator role.
How to prepare for a job interview at Ingersoll Rand Compressor Systems & Services
✨Know the Company
Before your interview, take some time to research Ingersoll Rand Compressor Systems & Services. Understand their core business, values, and recent developments in the compressed air industry. This knowledge will help you tailor your answers and show genuine interest.
✨Highlight Relevant Experience
Make sure to emphasise any previous experience in service administration or related roles. Be prepared to discuss specific examples of how you've managed invoicing, scheduling, or customer queries, as these are key responsibilities for the Service Administrator position.
✨Demonstrate Communication Skills
Since excellent communication is critical for this role, practice articulating your thoughts clearly and confidently. You might be asked about how you handle customer relationships or resolve disputes, so have examples ready that showcase your skills.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the service team faces. This shows your enthusiasm and helps you assess if the company is the right fit for you.
