At a Glance
- Tasks: Lead IT support teams to ensure seamless tech experiences across EMEA.
- Company: Join Gardner Denver, a leader in flow control and compression equipment.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Other info: Opportunity for growth in a global company with 160 years of heritage.
- Why this job: Make a real impact by enhancing productivity in diverse settings.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 60000 - 80000 € per year.
Location: Field based
About Us: Gardner Denver is a leading provider of mission‑critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end‑markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.
Job Summary: The Regional IT Field Services Manager – EMEA is responsible for delivering a reliable, secure, and consistent end‑user experience across the EMEA region. This role leads on‑site and remote IT field service support teams, supporting and enabling productivity across corporate offices, manufacturing sites, engineering environments, and remote locations. The role partners closely with global IT leadership, the Service Desk, Cybersecurity, Infrastructure, and regional IT Business Partners to ensure high‑quality, consistent employee support while addressing local and regional requirements.
Responsibilities:
- Manage EMEA Field Service and deskside support operations across office, manufacturing, engineering, and remote sites.
- Lead regional on‑site and advanced remote support teams responsible for hardware break/fix, hands‑on troubleshooting, device replacement, peripheral support, and local IT presence.
- Execute globally defined support models and standards, adapting delivery as needed for regional and site‑specific requirements.
- Partner closely with the global Service Desk to ensure effective ticket handoff, escalation, and resolution.
- Lead regional response to end‑user‑impacting incidents.
- Support EMEA M industrial or manufacturing environments strongly preferred.
- Demonstrated success managing vendors, budgets, and regionally distributed teams.
- Strong communication skills with the ability to engage both technical teams and business stakeholders.
Travel
Regional IT Field Services Manager - EMEA employer: Ingersoll Rand Compressor Systems & Services
Gardner Denver is an exceptional employer that values innovation and collaboration, offering a dynamic work culture where employees can thrive. With a strong focus on professional development and a commitment to employee well-being, the company provides ample growth opportunities within the EMEA region. Working in this field-based role allows for flexibility and the chance to make a significant impact across diverse industrial environments, all while being part of a respected organisation with over 160 years of engineering excellence.
Contact Detail:
Ingersoll Rand Compressor Systems & Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional IT Field Services Manager - EMEA
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in EMEA. A friendly chat can lead to insider info about job openings or even referrals that could give you a leg up.
✨Tip Number 2
Prepare for interviews by researching Gardner Denver and its role in the industry. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Showcase your leadership skills! As a Regional IT Field Services Manager, you'll need to manage teams effectively. Be ready to share examples of how you've led teams in the past and tackled challenges head-on.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team at Gardner Denver.
We think you need these skills to ace Regional IT Field Services Manager - EMEA
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional IT Field Services Manager role. Highlight your experience in managing IT support teams and any relevant industry knowledge, especially in manufacturing or industrial environments.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led IT support operations and improved end-user experiences in previous positions.
Showcase Your Communication Skills:Since strong communication is key for this role, make sure to demonstrate your ability to engage with both technical teams and business stakeholders in your application. Use clear and concise language throughout.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at Ingersoll Rand Compressor Systems & Services
✨Know Your Tech Inside Out
Make sure you brush up on the latest IT trends and technologies relevant to the role. Be prepared to discuss your experience with hardware troubleshooting, remote support, and any specific tools or software that Gardner Denver uses. This shows you're not just familiar with the basics but can hit the ground running.
✨Showcase Your Leadership Skills
As a Regional IT Field Services Manager, you'll be leading teams across various locations. Prepare examples of how you've successfully managed teams in the past, especially in high-pressure situations. Highlight your ability to communicate effectively with both technical staff and business stakeholders.
✨Understand the Company Culture
Research Gardner Denver's values and mission. Understanding their focus on reliability and customer service will help you align your answers with what they’re looking for. You might even want to mention how your personal values resonate with theirs during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their IT strategies, team dynamics, and how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
