At a Glance
- Tasks: Lead IT support teams to ensure seamless tech experiences across EMEA.
- Company: Join Gardner Denver, a leader in flow control and compression equipment.
- Benefits: Enjoy 25 days holiday, pension contributions, health plans, and more perks.
- Other info: Field-based role with opportunities for career growth and development.
- Why this job: Make a real impact on productivity in a dynamic, global environment.
- Qualifications: 7+ years in IT with leadership experience in complex environments.
The predicted salary is between 60000 - 80000 € per year.
Location: Field based
About Us: Gardner Denver is a leading provider of mission‑critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end‑markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.
Job Summary: The Regional IT Field Services Manager – EMEA is responsible for delivering a reliable, secure, and consistent end‑user experience across the EMEA region. This role leads on‑site and remote IT field service support teams, supporting and enabling productivity across corporate offices, manufacturing sites, engineering environments, and remote locations. The role partners closely with global IT leadership, the Service Desk, Cybersecurity, Infrastructure, and regional IT Business Partners to ensure high‑quality, consistent employee support while addressing local and regional requirements.
Responsibilities:
- Manage EMEA Field Service and deskside support operations across office, manufacturing, engineering, and remote sites.
- Lead regional on‑site and advanced remote support teams responsible for hardware break/fix, hands‑on troubleshooting, device replacement, peripheral support, and local IT presence.
- Execute globally defined support models and standards, adapting delivery as needed for regional and site‑specific requirements.
- Partner closely with the global Service Desk to ensure effective ticket handoff, escalation, and resolution.
- Lead regional response to end‑user‑impacting incidents.
- Support EMEA M&A activities by providing governance and oversight, advising stakeholders, and recommending policy and process changes to support compliant, successful integrations aligned with business objectives.
People Leadership, Performance & Financial Management:
- Build, lead, and develop high‑performing regional teams with a strong customer service mindset and operational discipline.
- Track and review KPIs for resolution times and user satisfaction in partnership with Service Desk reporting.
- Oversee regional endpoint asset management, refresh execution, warranty handling, and inventory accuracy.
- Support vendor performance management for regional field service providers and onsite support partners.
- Manage regional operating expenses within allocated budgets, including forecasting and cost control aligned to global financial targets.
Stakeholder Partnership & Execution:
- Act as the primary EMEA point of contact for IT field service support.
- Partner with Cybersecurity to ensure secure‑by‑design endpoint configurations, compliance, and policy enforcement across the region.
- Partner with regional business leaders and IT business partners to align IT support services with business and operational needs.
- Support enterprise IT initiatives, transformations, and roadmap execution at the regional level.
Scope & Complexity:
- Accountability across multiple EMEA countries, languages, and regulatory environments.
- Highly distributed endpoint and user population, including manufacturing and engineering environments.
- High‑impact role influencing employee productivity and operational continuity within EMEA.
Basic Qualifications:
- 7+ years of progressive IT experience with leadership responsibility in IT support services, infrastructure, or service desk.
- Experience operating in a large, complex global enterprise; industrial or manufacturing environments strongly preferred.
- Demonstrated success managing vendors, budgets, and regionally distributed teams.
- Strong communication skills with the ability to engage both technical teams and business stakeholders.
Travel & Work Arrangements/Requirements: Field based
What We Offer:
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period)
- 7% Employer Pension Contribution
- Westfield Health Medical Cash Plan
- Cover Death in Service Benefit of 4 x salary
- Cycle scheme (After probation period)
- Electric Car Scheme (After 1 year employment)
- 10% of salary in shares after 1 year of employment
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program
- Enhanced Maternity & Paternity Policies
Regional IT Field Services Manager - EMEA in Redditch employer: Ingersoll Rand Compressor Systems & Services
Gardner Denver is an exceptional employer that prioritises employee well-being and professional growth, offering a dynamic work culture where innovation thrives. With comprehensive benefits such as generous holiday allowances, a robust pension scheme, and unique perks like an electric car scheme and Costco membership, employees are supported both personally and professionally. The role of Regional IT Field Services Manager – EMEA not only provides the opportunity to lead high-performing teams across diverse environments but also fosters collaboration with global IT leaders, ensuring a meaningful impact on productivity and operational continuity.
Contact Detail:
Ingersoll Rand Compressor Systems & Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Regional IT Field Services Manager - EMEA in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in EMEA. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching Gardner Denver and its operations. Understand their products and services, and think about how your experience aligns with their needs. This will help you stand out as a candidate who gets it!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've built and managed teams in the past. Highlight your customer service mindset and operational discipline, as these are key for the Regional IT Field Services Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Regional IT Field Services Manager - EMEA in Redditch
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Regional IT Field Services Manager role. Highlight your relevant experience in IT support services and leadership, especially in complex environments like industrial or manufacturing.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams and managed IT operations, and don’t forget to mention your communication skills!
Showcase Your Achievements:When filling out your application, focus on your achievements rather than just responsibilities. Use metrics where possible to demonstrate your impact, like improvements in user satisfaction or efficiency.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us!
How to prepare for a job interview at Ingersoll Rand Compressor Systems & Services
✨Know Your Stuff
Make sure you brush up on your IT support services knowledge, especially in the context of field service management. Understand the specific challenges faced in EMEA and be ready to discuss how your experience aligns with the role's requirements.
✨Showcase Leadership Skills
Since this role involves managing teams, be prepared to share examples of how you've successfully led teams in the past. Highlight your ability to build high-performing teams and how you’ve tackled challenges in a distributed environment.
✨Understand the Business
Familiarise yourself with Gardner Denver’s products and services. Knowing how IT supports their mission-critical operations will help you demonstrate your understanding of the business and how you can contribute to its success.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past incidents you've managed, how you ensured compliance, and how you adapted global support models to meet local needs.
