At a Glance
- Tasks: Troubleshoot software and hardware, manage tickets, and provide top-notch IT support.
- Company: Join Ingersoll Rand, a leader in flow control and compression equipment.
- Benefits: Enjoy 25 days holiday, health plans, pension contributions, and more perks.
- Other info: Great career growth opportunities in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in IT support.
- Qualifications: Experience with MS Office, Active Directory, and customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Alfreton (office based) with remote support expected for the user base around the other UK and Ireland facilities.
About Us: Ingersoll Rand is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries.
Responsibilities:
- You will look after software & hardware troubleshooting, ticket coordinating/ticket triaging & ticket assignment, walk ups & basic active directory management.
- You will work in a predominantly Windows based environment.
- Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
- Support all compliance requirements the site has with various vendors.
- Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
- Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
- Escalation of incidents and tickets to line manager 3rd line support where necessary.
- Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
- Basic network competency to be able to check connectivity, routing, assist with troubleshooting etc.
- Ability rack and stack networking equipment and servers in as well as work with the relevant towers under guidance when troubleshooting and working on upgrades.
- Able to patch devices and ports where required.
- Complete workload activities in line with the businesses Service Level Agreements.
- Complete all training requirements as specified within the organisation.
- Retire and dispose of hardware in line with company policy.
- Must be comfortable working on their own with excellent problem solving skills.
Basic Qualifications:
- Experience with MS Office (O365 and previous).
- Experience using Active Directory.
- Experience using ServiceNow.
- Knowledge of PXE Boot/imaging and windows desktop deployments.
- Printer configuration (LDAP, IP addressing, etc).
- Basic server side tasks (file shares, print management).
- Mobile Phone management.
Travel & Work Arrangements/Requirements: Fully site based.
Key Competencies:
- Excellent communication at all levels, both written and verbal.
- Self-motivated, driven and able to work with minimum guidance.
- Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
- Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.
What We Offer:
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period).
- 7% Employer Pension Contribution.
- Westfield Health Medical Cash Plan Cover.
- Death in Service Benefit of 4 x salary.
- Cycle scheme (After probation period).
- Electric Car Scheme (After 1 year employment).
- 10% of salary in shares after 1 year of employment.
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program.
- Enhanced Maternity & Paternity Policies.
On-Site IT Field Technician: Windows & End-User Support employer: Ingersoll Rand Compressor Systems & Services
Ingersoll Rand is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Located in Alfreton, the company provides a comprehensive benefits package, including generous holiday allowances, pension contributions, and health plans, alongside unique perks like an electric car scheme and share options. With a focus on collaboration and innovation, employees are empowered to excel in their roles while contributing to meaningful projects across various industries.
Contact Details:
Ingersoll Rand Compressor Systems & Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land On-Site IT Field Technician: Windows & End-User Support
✨Tip Number 1
Get to know the company inside out! Research Ingersoll Rand's products and services, especially in the IT field. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with software and hardware issues, brush up on your problem-solving techniques. Maybe even set up a mock environment at home to get hands-on experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at Ingersoll Rand.
We think you need these skills to ace On-Site IT Field Technician: Windows & End-User Support
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the On-Site IT Field Technician role. Highlight your experience with Windows environments, Active Directory, and any relevant ticketing systems like ServiceNow. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your previous experiences have prepared you for this role. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to mention specific examples of how you've tackled IT issues in the past. We’re looking for someone who can think on their feet and resolve problems efficiently, so let us know how you’ve done that before!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Ingersoll Rand!
How to prepare for a job interview at Ingersoll Rand Compressor Systems & Services
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows environments, Active Directory, and ticket management systems like ServiceNow. Be ready to discuss specific troubleshooting scenarios you've handled in the past, as this will show your practical experience.
✨Show Off Your Communication Skills
Since this role involves a lot of user interaction, practice explaining technical concepts in simple terms. Think about how you would communicate with someone who isn’t tech-savvy. Clear communication can set you apart from other candidates.
✨Demonstrate Problem-Solving Abilities
Prepare for situational questions that test your problem-solving skills. Think of examples where you successfully resolved IT issues under pressure. Highlight your ability to triage tickets and manage incidents effectively.
✨Be Ready for Practical Tests
You might be asked to perform some hands-on tasks during the interview. Familiarise yourself with basic networking tasks, like checking connectivity or configuring printers. Practising these skills beforehand can give you a confidence boost.
