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- Tasks: Provide IT support, troubleshoot hardware/software, and manage service tickets.
- Company: Join Gardner Denver, a leader in flow control and compression equipment with over 160 years of expertise.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and options for electric cars and cycle schemes.
- Why this job: Be part of a dynamic team, enhance your tech skills, and make a real impact in IT support.
- Qualifications: Experience with MS Office, Active Directory, and basic networking is essential.
- Other info: This is an entry-level, full-time role based in Redditch with opportunities for remote support.
The predicted salary is between 30000 - 42000 £ per year.
Location: Redditch (office based) with remote support expected for the user base around the other UK and Ireland facilities.
About Us: Gardner Denver is a leading provider of mission-critical flow control and compression equipment and associated aftermarket parts, consumables, and services, which it sells across multiple attractive end-markets within the industrial, energy and medical industries. Its broad and complete range of compressor, vacuum and blower products and services, along with its application expertise and over 160 years of engineering heritage, allows Gardner Denver to provide differentiated product and service offerings for its customers' specific uses.
Responsibilities:
- You will look after software & hardware troubleshooting, ticket coordinating/ticket triaging & ticket assignment, walk ups & basic active directory management.
- You will work in a predominantly Windows based environment.
- Responsible for all 1st & 2nd line desk side support, EUC and IT Infrastructure ticket, service request and incident management.
- Support all compliance requirements the site has with various vendors.
- Management solutions, and Mobile Device Management systems and IT hardware (including desktops, laptops, tablets and mobile phones).
- Lead on ticket receipt, triage (including categorisation, prioritisation, and initial diagnostics), investigation and resolution within SLA, where possible.
- Escalation of incidents and tickets to line manager 3rd line support where necessary.
- Responsible for End-to-End ticket management and ensuring excellent communications with all end users, keeping them informed about the incident and ticket status at agreed intervals.
- Basic network competency to be able to check connectivity, routing, assist with troubleshooting etc.
- Ability rack and stack networking equipment and servers in as well as work with the relevant towers under guidance when troubleshooting and working on upgrades.
- Able to patch devices and ports where required.
- Complete workload activities in line with the businesses Service Level Agreements.
- Complete all training requirements as specified within the organisation.
- Retire and dispose of hardware in line with company policy.
- Must be comfortable working on their own with excellent problem solving skills.
Basic Qualifications:
- Experience with MS Office (O365 and previous).
- Experience using Active Directory.
- Experience using ServiceNow.
- Knowledge of PXE Boot/imaging and windows desktop deployments.
- Printer configuration (LDAP, IP addressing, etc).
- Basic server side tasks (file shares, print management).
- Mobile Phone management.
Travel & Work Arrangements/Requirements: Fully site based.
Key Competencies:
- Excellent communication at all levels, both written and verbal.
- Self-motivated, driven and able to work with minimum guidance.
- Customer facing with suitable soft skills to provide a first-class IT Service Delivery, by telephone, email and in person.
- Organised, punctual and adaptable, with the ability to multi-task and follow Procedures successfully.
What We Offer:
- 25 Days Holiday + 8 Bank Holidays (Option to purchase 5 days after probation period).
- 7% Employer Pension Contribution.
- Westfield Health Medical Cash Plan Cover.
- Death in Service Benefit of 4 x salary.
- Cycle scheme (After probation period).
- Electric Car Scheme (After 1 year employment).
- 10% of salary in shares after 1 year of employment.
- Costco Gold Company member, allowing employees to join.
- Employee Assistance Program.
- Enhanced Maternity & Paternity Policies.
IT Field Service Technician employer: Ingersoll Rand Compressor Systems & Services
Contact Detail:
Ingersoll Rand Compressor Systems & Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Service Technician
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Active Directory and ServiceNow. Having hands-on experience or even a basic understanding of these platforms can set you apart during discussions.
✨Tip Number 2
Brush up on your troubleshooting skills, especially in a Windows environment. Be prepared to discuss your approach to resolving common IT issues, as this will demonstrate your problem-solving abilities to the hiring team.
✨Tip Number 3
Highlight any customer service experience you have, as this role requires excellent communication skills. Think of examples where you've successfully resolved user issues or provided support, and be ready to share these during your interview.
✨Tip Number 4
Research Ingersoll Rand Compressor Systems & Services and their products. Understanding their business and how your role as an IT Field Service Technician fits into their operations will show your genuine interest and help you stand out as a candidate.
We think you need these skills to ace IT Field Service Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Focus on your IT support experience, particularly with Windows environments, Active Directory, and ticket management systems like ServiceNow.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific responsibilities from the job description, such as troubleshooting and incident management, and explain how your background makes you a great fit.
Showcase Communication Skills: Since excellent communication is key for this role, provide examples in your application of how you've effectively communicated with users or team members in previous positions. This could be through written reports or verbal interactions.
Highlight Problem-Solving Abilities: Demonstrate your problem-solving skills by including examples of past challenges you've faced in IT support roles. Describe the situation, your approach to resolving it, and the outcome to show your capability in handling similar issues.
How to prepare for a job interview at Ingersoll Rand Compressor Systems & Services
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description, such as Active Directory, ServiceNow, and basic networking. Brush up on your troubleshooting techniques for both hardware and software issues, as you'll likely be asked to demonstrate your problem-solving abilities.
✨Showcase Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Be prepared to discuss how you've effectively communicated with users in the past, especially when resolving IT issues.
✨Demonstrate Your Organisational Skills
The job requires managing multiple tickets and incidents simultaneously. Be ready to explain how you prioritise tasks and manage your time effectively. You might even want to share examples of how you've successfully handled a busy workload in previous roles.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle real-life IT support situations. Think about past experiences where you had to troubleshoot an issue or manage a difficult user, and be ready to walk the interviewer through your thought process and actions.
