Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Process customer orders and ensure smooth delivery while providing top-notch support.
- Company: Join Ingersoll Rand, a global leader in innovative technologies.
- Benefits: Enjoy annual leave, private healthcare, pension, and company shares.
- Why this job: Be part of a dynamic team shaping the future of pharmaceutical manufacturing.
- Qualifications: Strong communication skills and familiarity with CRM software preferred.
- Other info: Great opportunities for learning and career growth in a collaborative environment.
The predicted salary is between 24000 - 36000 £ per year.
Overview
Customer Service Coordinator
Stockport UK • Hazel Grove/ hybrid
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.
Job Summary
The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to determine quality of product and services provided. Professionalism, follow through, and attention to details are critical skills for this role.
Responsibilities
- Receive and process orders for the organization
- Enter orders and associated information, such as names, addresses, and billing information, into a database
- Provide order confirmations to customers
- Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays
- Contact appropriate parties to clarify orders and obtain additional information
- Verify order information for accuracy and completeness
- Respond to customer complaints
- The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Basic Qualifications
- Demonstrated ability to assess customer needs and quality standards
- Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
- Knowledge of CRM software (Sales Logix, Sales Force) as well as Microsoft Excel, Word, and related software applications is preferred for Associate level and required for all other levels
- Familiarity with ERP systems and the manufacturing environment preferred
- Ability to speak, write, and read other languages is a plus
Travel & Work Arrangements/Requirements
Limited travel for annual meeting
Key Competencies
- Demonstrated Active Listening skills (attentive, understanding, not interrupting, confirming customer needs)
- Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
What We Offer
- annual leave allowance
- private health care plan
- pension
- company shares
A dynamic and impactful role within a global leader in engineered containment solutions. A collaborative, international work environment with strong team spirit. Opportunities to learn, grow, and contribute in shaping the future of safe and efficient pharmaceutical manufacturing.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Industries
- Machinery Manufacturing
Referrals increase your chances of interviewing at Ingersoll Rand Compressor Systems & Services by 2x
Stockport, England, United Kingdom
Manchester, England, United Kingdom
Other UK locations as listed
#J-18808-Ljbffr
Customer Service Representative employer: Ingersoll Rand Compressor Systems & Services
Contact Detail:
Ingersoll Rand Compressor Systems & Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Research Ingersoll Rand and understand their products and values. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. During interviews, make sure to listen carefully to the questions and respond thoughtfully. This shows that you can assess customer needs effectively, which is key for a Customer Service Representative.
✨Tip Number 3
Be ready to showcase your time management skills. Prepare examples of how you've handled multiple tasks or tight deadlines in the past. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and keen on joining the team at Ingersoll Rand.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Representative role. Highlight your relevant experience and skills that match the job description, like your attention to detail and customer service abilities.
Showcase Your Skills: Don’t forget to mention any experience you have with CRM software or Microsoft applications. If you've got any examples of how you've successfully managed customer inquiries or complaints, share those too!
Be Professional Yet Personable: While professionalism is key, don’t be afraid to let your personality shine through in your application. We love candidates who can connect with customers and show empathy, so a friendly tone can go a long way.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team!
How to prepare for a job interview at Ingersoll Rand Compressor Systems & Services
✨Know the Company Inside Out
Before your interview, take some time to research Ingersoll Rand. Understand their products, services, and company culture. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your active listening skills and ability to handle customer inquiries. Think of specific situations where you resolved complaints or improved customer satisfaction, as these will resonate well with the interviewers.
✨Familiarise Yourself with Relevant Software
Since knowledge of CRM software and Microsoft applications is preferred, brush up on these tools before your interview. If you have experience with any specific systems mentioned in the job description, be ready to discuss how you've used them effectively.
✨Practice Time Management Scenarios
Given the emphasis on time management in this role, prepare to discuss how you prioritise tasks and manage multiple responsibilities. You might even want to create a few scenarios to demonstrate your approach to handling busy periods or tight deadlines.
