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- Tasks: Process customer orders and ensure smooth delivery while providing top-notch support.
- Company: Join Ingersoll Rand, a global leader in innovative technologies.
- Benefits: Enjoy flexible working, annual leave, private healthcare, and company shares.
- Why this job: Be part of a dynamic team shaping the future of pharmaceutical manufacturing.
- Qualifications: Strong communication skills and familiarity with CRM software preferred.
- Other info: Collaborative environment with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.
The Customer Service Coordinator ensures that our customers’ orders are processed appropriately. They monitor the progress of the order from intake through delivery and may participate in customer follow-up communications to determine quality of product and services provided. Professionalism, follow through, and attention to detail are critical skills for this role.
Location: Stockport UK / Hazel Grove — Hybrid/Remote Flexibility.
Responsibilities:
- Receive and process orders for the organization
- Enter orders and associated information, such as names, addresses, and billing information, into a database
- Provide order confirmations to customers
- Respond to customer inquiries and requests via phone, email, or chat regarding prices, shipping dates, and/or any anticipated delays
- Contact appropriate parties to clarify orders and obtain additional information
- Verify order information for accuracy and completeness
- Respond to customer complaints
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Basic Qualifications:
- Demonstrated ability to assess customer needs and quality standards
- Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
- Knowledge of CRM software (Sales Logix, Sales Force) as well as Microsoft Excel, Word, and related software applications is preferred for Associate level and required for all other levels
- Familiarity with ERP systems and the manufacturing environment preferred
- Ability to speak, write, and read other languages is a plus
Travel & Work Arrangements/Requirements:
This role offers flexible working arrangements. You will not be required to attend the office every day, but you should be located within approximately 1.5 hours’ commuting distance to allow for occasional on-site meetings, collaboration sessions, or training.
Key Competencies:
- Demonstrated Active Listening skills (attentive, understanding, not interrupting, confirming customer needs)
- Demonstrated time management skills; ability to handle multiple tasks, set priorities and meet deadlines
What We Offer:
- Annual leave allowance
- Private health care plan
- Pension
- Company shares
A dynamic and impactful role within a global leader in engineered containment solutions. A collaborative, international work environment with strong team spirit. Opportunities to learn, grow, and contribute in shaping the future of safe and efficient pharmaceutical manufacturing.
Customer Service Coordinator in Bramhall employer: Ingersoll Rand Compressor Systems & Services
Contact Detail:
Ingersoll Rand Compressor Systems & Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator in Bramhall
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method to structure your answers, so you can showcase your skills effectively.
✨Tip Number 3
Follow up after interviews with a thank-you email. It shows professionalism and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Service Coordinator in Bramhall
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Coordinator role. Highlight your experience with order processing and customer communication, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to mention your time management skills and any experience with CRM software. We love seeing candidates who can juggle multiple tasks while keeping everything organised!
Be Professional: Since professionalism is crucial for this role, ensure your application reflects that. Use a clear format, check for typos, and keep your tone friendly yet professional.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ingersoll Rand Compressor Systems & Services
✨Know the Company Inside Out
Before your interview, take some time to research Ingersoll Rand. Understand their products, services, and the industries they serve. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Customer Service Coordinator, you'll need to demonstrate your ability to assess customer needs and manage inquiries. Prepare examples from your past experiences where you successfully handled customer complaints or improved service quality. This will highlight your relevant skills.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations related to order processing or customer complaints. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Tech Savviness
Since knowledge of CRM software and Microsoft applications is preferred, be prepared to discuss your experience with these tools. If you've used any similar systems, mention them and explain how they helped you in your previous roles.
