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For Companies At a Glance
- Tasks: Provide frontline support for Dynamics 365 and Power Platform, resolving client issues.
- Company: Join Ingentive, a leading Microsoft Elite Partner with a passion for innovation.
- Benefits: Enjoy competitive pay, private medical cover, and remote work options.
- Why this job: Kickstart your career in tech while making a real impact on client success.
- Qualifications: Previous IT support experience and familiarity with Microsoft applications required.
- Other info: Collaborative environment with opportunities for professional growth and development.
The predicted salary is between 36000 - 60000 £ per year.
About Us
At Ingentive, we believe every teammate is a representative of our business and its values. As a leading Microsoft Elite Partner, we are passionate on delivering innovative Microsoft solutions that improve the way that people work. The advancements in the Microsoft Power Platform products allow us to help our clients advance at a rate previously unheard of. We use our technical knowledge, passion for our clients and strong proven methodologies to make sure we can always deliver the best results.
We work with a varied range of clients and partners to bring leading-edge solutions to organisations delivering optimal return on investment. To us every client problem is heard and understood by our entire team, and that is how we deliver tailored solutions with true passion and consideration. Our success is due to our amazing teammates working across the organisation, bringing continual improvement and innovation to everything they do. and accelerate towards self-sufficiency. We do this by providing client-side incubation support with ready-made out-of-the box capability supported by smart, execution-focussed practitioners.
The Role
The Managed Services Engineer (Dynamics 365 & Power Platform) reports to the Managed Services Lead and is responsible for providing frontline and advanced support across Dynamics 365 (ERP & CRM), Power Platform, and Microsoft Cloud technologies. This role combines triage, incident resolution, and configuration troubleshooting, while working closely with Ingentive’s consultants and developers for escalations and enhancements.
The position offers an excellent opportunity to build a career in Microsoft business applications, with structured exposure to Dynamics 365, Power Platform, and wider Microsoft 365 services, underpinned by ITIL v4-aligned processes. The role is hands-on, client-facing, and service-focused, ideal for someone who wants to develop into consultancy or technical specialisation.
Essential Expertise:
- Previous IT support experience (1st/2nd line, MSP or client facing environment).
- Hands-on experience with Dynamics 365 ERP or CRM applications.
- Exposure to Power Apps or Power Automate.
- Good knowledge of Microsoft 365 applications (Teams, Outlook, SharePoint).
- Familiarity with user administration in Azure AD (Entra ID).
- Strong customer service and communication skills with both technical and non-technical users.
- Ability to triage, prioritise, and resolve issues within SLA targets.
- Team player who works well in a collaborative, multi-client environment.
Desirable Expertise:
- Microsoft certifications (Dynamics 365 Fundamentals: ERP or CRM, Power Platform, or Microsoft 365).
- Experience with Finance, or Supply Chain modules.
- Experience working with consultants and developers on escalations or customisations.
- Familiarity with ITIL v4 practices (Foundation certification a plus).
- Knowledge of Intune, Microsoft Defender, or other Microsoft security tools.
- Experience contributing to a knowledge base or ITSM platform.
Responsibilities:
IT Support & Administration
- Client Support & Administration
- Act as the first point of contact for client issues via the ticketing system, email, or Teams.
- Triage, log, categorise, and prioritise incidents and requests.
- Provide 1st and 2nd line support for Dynamics 365 ERP (Finance, Supply Chain) and CRM (Customer Service, Sales).
- Troubleshoot functional, technical, and configuration issues.
- Support Power Platform (Power Apps, Power Automate) at user/admin level.
- Manage user administration, security roles, and access across environments.
- Escalate to consultants and developers for complex fixes, enhancements, or customisations.
- Assist with Microsoft 365 and Entra ID/Intune support as required.
Monitoring & Improvement
- Carry out monitoring, patching, and upgrade assurance in line with Microsoft wave releases.
- Document solutions and contribute to the Managed Services knowledge base.
- Support continual improvement of processes in line with ITIL v4 practices.
Collaboration & Compliance
- Collaborate with consultants, developers, and other teams to deliver client success.
- Work within ISO 27001/27018, ISO 9001, and ISO 14001-aligned environments.
- Ensure adherence to ITIL v4-aligned processes for incident, request, change, and problem management.
- Provide professional, client-focused communication and service delivery.
Quality Measures
Your performance will be measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria:
- Responsiveness and resolution of support tickets within agreed SLAs.
- Client satisfaction and professionalism in support delivery.
- Accuracy and completeness of triage, documentation, and knowledge base updates.
- Collaboration and communication with consultants, developers, and other teams.
- Adherence to ITIL v4, ISO, UKGDPR, and Cyber Essentials+ processes.
- Behaviour and teamwork in line with company values.
Teammates’ benefits:
- Bonus Schemes
- Life Assurance
- Private medical cover
- Group income protection
- Great Company Pension
- Enhanced Sick Pay
- Enhanced Family Leave Pay
- Volunteering Leave
- Teammate recognition scheme
- Loyalty award scheme
- 24/7 access to EAP including Wisdom AI app
- Access to Bright Exchange Online marketplace
- Remote working with the option to work from our Central London Office
Our Purpose and Values
Vision – Empowering enterprises to their full potential with intelligent Microsoft solutions
Mission – Rapidly delivering intelligent Microsoft technology solutions
Values – Passion, Performance, Partnership
Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive are committed to equality of opportunity, diversity and inclusion.
We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.
Managed Services Engineer (Dynamics 365 & Power Platform) employer: Ingentive
Contact Detail:
Ingentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Engineer (Dynamics 365 & Power Platform)
✨Tip Number 1
Get to know the company inside out! Research Ingentive's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to Dynamics 365 and Power Platform. Think about how your past experiences align with the role and be ready to share specific examples.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the position can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Managed Services Engineer (Dynamics 365 & Power Platform)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for Microsoft solutions shine through! We love seeing candidates who are genuinely excited about the role and how they can contribute to our mission.
Tailor Your Experience: Make sure to highlight your relevant experience with Dynamics 365 and Power Platform. We want to see how your skills align with what we do, so don’t be shy about showcasing your hands-on experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and highlights your key achievements without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role in a timely manner!
How to prepare for a job interview at Ingentive
✨Know Your Dynamics 365 & Power Platform
Make sure you brush up on your knowledge of Dynamics 365 and the Power Platform. Be ready to discuss your hands-on experience with these tools, as well as any specific projects you've worked on. This will show that you're not just familiar with the technology but can also apply it effectively.
✨Showcase Your Customer Service Skills
Since this role is client-facing, it's crucial to demonstrate your strong customer service skills. Prepare examples of how you've successfully resolved client issues in the past, especially in a technical context. Highlight your ability to communicate clearly with both technical and non-technical users.
✨Familiarise Yourself with ITIL v4 Practices
Understanding ITIL v4 processes is key for this position. Brush up on the principles of incident, request, change, and problem management. Being able to discuss how you've applied these practices in previous roles will set you apart from other candidates.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges they face with their Microsoft solutions. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
