Find a job 
Featured Companies 
Featured Universities 
For Companies About Us
At Ingentive, we are a Microsoft Elite Partner recognised as one of the Great Places to Work, and proud to hold all seven Microsoft solution designations. As a member of the Microsoft Inner Circle, we rank in the top 1% of partners globally, and were recently named Microsoft’s #2 enterprise partner for driving advanced agentic AI transformations. We specialise in transforming business systems through AI-led application development and process optimisation, with a strong focus on both Power Platform, the Dynamics 365 stack for CRM and ERP. Our mission is to help organisations unlock value by combining intelligent agents, natural language interfaces, and low-code platforms to build scalable, governed solutions that solve real business challenges.
Award-winning and innovation-driven, we are at the forefront of the shift from traditional low-code to intelligent business applications empowering fusion teams to deliver faster, smarter, and more impactful outcomes.
The Role
The Junior Support Engineer reports to the Managed Services Lead and is responsible for providing first-line support to clients across Microsoft Dynamics 365 (ERP & CRM), Power platform, and Microsoft 365 technologies. This entry-level position offers an excellent opportunity to begin a career in Microsoft business applications, with structured exposure to enterprise-grade solutions and IT service management practices. The role is hands-on, client-facing, and service-focused, ideal for someone eager to learn, grow and develop into consultancy or technical specialisation within Microsoft technologies.
Essential Expertise:
- A Levels, Level 3 Apprenticeship or relevant IT qualifications.
- Familiarity with Microsoft 365 applications.
- Awareness of Microsoft Dynamics 365 or Power Platform.
- Understanding of basic IT support principles (ticketing systems, triage, incident logging).
- Strong customer service and communication skills with both technical and non-technical users.
- Ability to prioritise, troubleshoot, and resolve user issues at a first-line level.
- Team player with strong attention to detail and willingness to learn from senior colleagues.
Desirable Expertise:
- Previous experience in an IT support or helpdesk environment (e.g., internships, part-time roles).
- Exposure to ticketing systems such as DevOps, Microsoft Dynamics Customer Services or equivalent.
- Basic knowledge of remote support tools and remote desktop services.
- Microsoft certifications (e.g., Microsoft Fundamental).
- Awareness of ITIL v4 and ISO27001/27018/ GDPR compliance practices.
Responsibilities:
- Client Support & Service Management
- Act as the first point of contact for client queries via ticketing system, call, email, or Teams.
- Log, categorise, and triage incidents and service requests.
- Provide first-line support.
- Assist in troubleshooting user issues across Dynamics 365, Power Platform, and Microsoft 365.
- Support user administration, security roles, and access management.
- Escalate complex issues to senior engineers, consultants, or developers as required.
- Record solutions and contribute to internal and client knowledge bases.
- Maintain accurate records of support tickets and user administration.
- Support the continual improvement of processes in line with ITIL practices.
- Collaborate with consultants, developers, and other teams to deliver excellent client outcomes.
- Provide professional, client-focused communication always.
- Work within ISO 27001/27018, ISO 9001, and GDPR-aligned environments.
- Support adherence to ITIL-aligned processes.
Quality Measures
Your performance will be measured against the achievement of targets, against the objectives and responsibilities listed above, and against the following standard criteria:
- Responsiveness and resolution of IT tickets within agreed SLAs.
- User satisfaction and professionalism in support delivery.
- Accuracy and completeness of ticket documentation and knowledge base updates.
- Collaboration and teamwork with consultants, developers, and support colleagues.
- Adherence to security and compliance protocols (e.g., GDPR, ISO, Cyber Essentials).
- Behaviour and collaboration in line with company values.
Teammates’ benefits:
- Bonus Schemes
- Life Assurance
- Private medical cover
- Group income protection
- Great Company Pension
- Enhanced Sick Pay
- Enhanced Family Leave Pay
- Volunteering Leave
- Teammate recognition scheme
- Loyalty award scheme
- 24/7 access to EAP including Wisdom AI app
- Access to Bright Exchange Online marketplace
- Remote working with the option to work from our Central London Office
Our Purpose and Values
- Vision - Empowering enterprises to their full potential with intelligent Microsoft solutions
- Mission - Rapidly delivering intelligent Microsoft technology solutions
- Values – Passion, Performance, Partnership
Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive are committed to equality of opportunity, diversity and inclusion. We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities. Please contact us about your needs so that we can discuss these with you to make sure that suitable adjustments are made, where possible.
Jnr Support Engineer employer: Ingentive
Contact Detail:
Ingentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jnr Support Engineer
✨Tip Number 1
Get to know the company inside out! Research Ingentive's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, being able to explain technical concepts in simple terms is key. Try role-playing with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team at Ingentive.
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for technology and eagerness to learn shine through. We love candidates who are excited about the role and the chance to grow within our team!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We want to see how you fit into our mission and values!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Ingentive
✨Know Your Microsoft Basics
Make sure you brush up on your knowledge of Microsoft 365 applications, Dynamics 365, and the Power Platform. Familiarity with these tools will not only help you answer technical questions but also show your enthusiasm for the role.
✨Show Off Your Customer Service Skills
Since this role is client-facing, be prepared to discuss your previous experiences in customer service. Think of examples where you successfully resolved issues or helped users, as this will demonstrate your ability to handle first-line support effectively.
✨Practice Problem-Solving Scenarios
Anticipate common IT support scenarios and practice how you would troubleshoot them. This could include logging incidents, triaging requests, or using ticketing systems. Being able to articulate your thought process will impress the interviewers.
✨Emphasise Your Willingness to Learn
In an entry-level position, showing a strong desire to learn and grow is crucial. Be ready to discuss how you plan to develop your skills further, whether through certifications or seeking mentorship from senior colleagues.
