At a Glance
- Tasks: Provide first-line IT support and assist with general IT administration.
- Company: Ingentive is a leading Microsoft Elite Partner focused on innovative solutions.
- Benefits: Gain hands-on experience in a supportive, fast-paced environment with growth opportunities.
- Other info: Remote support available; commitment to diversity and inclusion in hiring.
- Why this job: Join a passionate team dedicated to delivering tailored solutions and improving client experiences.
- Qualifications: No prior experience required; just a willingness to learn and grow in IT.
The predicted salary is between 28800 - 43200 £ per year.
At Ingentive, we believe every teammate is a representative of our business and its values. As a leading Microsoft Elite Partner, we are passionate about delivering innovative Microsoft solutions that improve the way that people work. The advancements in the Microsoft Power Platform products allow us to help our clients advance at a rate previously unheard of. We use our technical knowledge, passion for our clients, and strong proven methodologies to make sure we can always deliver the best results.
We work with a varied range of clients and partners to bring leading-edge solutions to organisations delivering optimal return on investment. To us, every client problem is heard and understood by our entire team, and that is how we deliver tailored solutions with true passion and consideration. Our success is due to our amazing teammates working across the organisation, bringing continual improvement and innovation to everything they do.
The Role
The Junior IT Technician reports to the IT Operations Manager and is responsible for providing first-line IT support to Ingentive staff, assisting with general IT administration, and contributing to the smooth running of internal IT operations. This entry-level position offers an excellent opportunity to start a career in IT with strong exposure to support, infrastructure, and compliance practices including GDPR and ISO 27001/27018. The role is hands-on and service-focused, ideal for someone eager to learn and grow in a supportive, fast-paced environment.
Responsibilities:
- Provide first-line support to users via ticketing system, email, or in person.
- Troubleshoot hardware, software, and connectivity issues across laptops, desktops, and peripherals.
- Set up and configure new devices for starters and replacements.
- Assist with Microsoft 365 user support and access issues.
- Support onboarding and offboarding processes including system access and device management.
- Assist in basic cybersecurity awareness support and implementation of IT best practices.
- Maintain accurate records of IT assets and user allocations.
- Support license tracking and inventory alongside the IT Operations Manager.
- Document internal IT procedures and FAQs to support team knowledge and consistency.
- Collaborate with departments such as HR to support smooth onboarding and offboarding.
- Assist with tasks related to ISO 27001 and GDPR compliance as directed by the IT Operations Manager.
- Provide remote support to users working in hybrid or remote settings.
- Support senior IT staff on IT projects, including infrastructure or process improvements.
Quality Measures
- Responsiveness and resolution of IT tickets within agreed SLAs.
- User satisfaction and professionalism in IT support delivery.
- Accuracy and upkeep of IT asset records and account records.
- Support provided to the IT Operations Manager in line with expectations.
- Adherence to security and compliance protocols (e.g., GDPR, ISO, Cyber Essentials).
Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive is committed to equality of opportunity, diversity, and inclusion.
We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology and Other
- IT Services and IT Consulting and Administrative and Support Services
#J-18808-Ljbffr
Jnr IT Technician employer: Ingentive
At Ingentive, we pride ourselves on being a Microsoft Elite Partner and a Great Place to Work, offering a vibrant work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through comprehensive benefits, including bonus schemes, private medical cover, and enhanced family leave pay, all while working in the heart of Central London with a hybrid working model. Join us to lead transformative Managed Services initiatives and be part of a team that values accountability, continuous improvement, and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Jnr IT Technician
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ingentive values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ingentive might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ingentive!
✨Direct Apply to Ingentive
Let's not forget to apply directly through the Ingentive website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Jnr IT Technician
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ingentive.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ingentive. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ingentive
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
