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For Companies At a Glance
- Tasks: Provide first-line IT support and assist with general IT administration.
- Company: Ingentive is a leading Microsoft Elite Partner focused on innovative solutions.
- Benefits: Gain hands-on experience in a supportive, fast-paced environment with growth opportunities.
- Why this job: Join a passionate team dedicated to delivering tailored solutions and improving client experiences.
- Qualifications: No prior experience required; just a willingness to learn and grow in IT.
- Other info: Remote support available; commitment to diversity and inclusion in hiring.
The predicted salary is between 28800 - 43200 £ per year.
At Ingentive, we believe every teammate is a representative of our business and its values. As a leading Microsoft Elite Partner, we are passionate about delivering innovative Microsoft solutions that improve the way that people work. The advancements in the Microsoft Power Platform products allow us to help our clients advance at a rate previously unheard of. We use our technical knowledge, passion for our clients, and strong proven methodologies to make sure we can always deliver the best results.
We work with a varied range of clients and partners to bring leading-edge solutions to organisations delivering optimal return on investment. To us, every client problem is heard and understood by our entire team, and that is how we deliver tailored solutions with true passion and consideration. Our success is due to our amazing teammates working across the organisation, bringing continual improvement and innovation to everything they do.
The Role
The Junior IT Technician reports to the IT Operations Manager and is responsible for providing first-line IT support to Ingentive staff, assisting with general IT administration, and contributing to the smooth running of internal IT operations. This entry-level position offers an excellent opportunity to start a career in IT with strong exposure to support, infrastructure, and compliance practices including GDPR and ISO 27001/27018. The role is hands-on and service-focused, ideal for someone eager to learn and grow in a supportive, fast-paced environment.
Responsibilities:
- Provide first-line support to users via ticketing system, email, or in person.
- Troubleshoot hardware, software, and connectivity issues across laptops, desktops, and peripherals.
- Set up and configure new devices for starters and replacements.
- Assist with Microsoft 365 user support and access issues.
- Support onboarding and offboarding processes including system access and device management.
- Assist in basic cybersecurity awareness support and implementation of IT best practices.
- Maintain accurate records of IT assets and user allocations.
- Support license tracking and inventory alongside the IT Operations Manager.
- Document internal IT procedures and FAQs to support team knowledge and consistency.
- Collaborate with departments such as HR to support smooth onboarding and offboarding.
- Assist with tasks related to ISO 27001 and GDPR compliance as directed by the IT Operations Manager.
- Provide remote support to users working in hybrid or remote settings.
- Support senior IT staff on IT projects, including infrastructure or process improvements.
Quality Measures
- Responsiveness and resolution of IT tickets within agreed SLAs.
- User satisfaction and professionalism in IT support delivery.
- Accuracy and upkeep of IT asset records and account records.
- Support provided to the IT Operations Manager in line with expectations.
- Adherence to security and compliance protocols (e.g., GDPR, ISO, Cyber Essentials).
Successful applicants must have the right to work in the UK and a basic DBS check is required for this position. Ingentive is committed to equality of opportunity, diversity, and inclusion.
We welcome applications from all suitably qualified candidates. As part of our commitment to diversity and inclusion, we will provide reasonable adjustments during the recruitment process to ensure equal access to applicants with disabilities.
Seniority level
- Associate
Employment type
- Full-time
Job function
- Information Technology and Other
- IT Services and IT Consulting and Administrative and Support Services
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Jnr IT Technician employer: Ingentive
Contact Detail:
Ingentive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Jnr IT Technician
✨Tip Number 1
Familiarise yourself with Microsoft 365 and the Power Platform, as these are key tools used at Ingentive. Having a solid understanding of these platforms will not only help you in the role but also show your enthusiasm for the company's focus.
✨Tip Number 2
Brush up on your troubleshooting skills for hardware and software issues. Being able to demonstrate your problem-solving abilities during an interview can set you apart from other candidates.
✨Tip Number 3
Show your eagerness to learn by researching GDPR and ISO compliance practices. Understanding these regulations will highlight your commitment to maintaining security and compliance within the IT environment.
✨Tip Number 4
Prepare to discuss your experience with customer service or support roles, even if they are not IT-related. Ingentive values professionalism and user satisfaction, so showcasing your ability to communicate effectively will be beneficial.
We think you need these skills to ace Jnr IT Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Junior IT Technician position. Tailor your application to highlight relevant skills and experiences that align with what Ingentive is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your technical skills, any relevant experience, and your passion for IT. Highlight any experience with Microsoft products, customer support, or IT administration, as these are key aspects of the role.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific reasons why you want to work at Ingentive and how you can contribute to their mission of delivering innovative Microsoft solutions.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Ingentive
✨Understand the Company Values
Before your interview, take some time to research Ingentive's values and mission. They emphasise innovation and client satisfaction, so be prepared to discuss how your own values align with theirs and how you can contribute to their goals.
✨Showcase Your Technical Skills
As a Junior IT Technician, you'll need to demonstrate your technical knowledge. Be ready to talk about your experience with troubleshooting hardware and software issues, as well as any familiarity with Microsoft 365 and compliance practices like GDPR and ISO standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios where you might need to troubleshoot an IT issue or assist a user. Think through your approach and be ready to explain your thought process clearly.
✨Emphasise Your Willingness to Learn
This role is entry-level, so it's important to convey your eagerness to learn and grow. Share examples of how you've taken initiative in the past to develop your skills, whether through coursework, personal projects, or previous roles.
